I needed to have my engagement ring and wedding ring resized as I was no longer able to remove them easily due to arthritis. I also took along a couple of family heirlooms to understand value and l... Toon meer
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I had two rings, with stones, which I no longer wore. The stones comprised two diamonds, 4 dark blue sapphires and two pink sapphires. HGW listened to my request to use the stones and to create a ri... Toon meer
Great service, they repaired my wedding ring after losing one of its diamonds and it came back like brand new! The prices were fair and the service was excellent! Totally recommend it!
The workshop remodelled/created a new wedding ring for me using the diamonds from my original ring following a botched remodel elsewhere. I was impressed by how knowledgeable and caring the staff w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hatton Garden Workshop (www.hattongardenworkshop.com) is the UK's premier jewellery workshop, offering unparalleled craftsmanship and direct-to-customer goldsmithing services. Located in the heart of London's historic jewellery quarter, our expert team combines decades of traditional bench skills with modern techniques, ensuring every piece of jewellery is treated with the utmost care and precision. Because we truly care for our customers and understand the immense sentimental value behind every piece, we provide transparent, high-quality, and highly secure services. We specialise in fast turnaround times without ever compromising on quality. Our Core Specialist Services: Same Day Ring Resizing: Fast, precise, and secure ring resizing services completed on the same day for maximum convenience and peace of mind. Expert Ring Resizing: Professional adjustments for engagement rings, wedding bands, and vintage rings across all precious metal types. Jewellery Repairs: Comprehensive restoration, stone resetting, and repair services to bring your cherished, damaged pieces back to life. Jewellery Remodelling: Bespoke redesign services, transforming old, inherited, or unworn jewellery into stunning contemporary pieces. Wedding Band Melt and Makes: A deeply sentimental, custom service where we melt down your heirloom gold to craft bespoke, personalised wedding bands. At Hatton Garden Workshop, our reputation is built on trust, exceptional quality, and dedicated customer service. Whether you require an urgent same-day repair or a complex jewellery remodelling project, our master jewellers are here to help. We value your feedback and invite you to read our reviews or share your own experience with us below.
Contactgegevens
2a Bleeding Heart Yard, EC1N 8SJ, London, Verenigd Koninkrijk
- 02037802258
- info@hattongardenworkshop.com
- www.hattongardenworkshop.com
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4,9
Uitstekend
703 reviews
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Antwoord van Hatton Garden Workshop
Hi John,
Thank you so much, we are very glad to know that you were happy with your experience :)
Fantastic customer service & my opal ring looks better than it ever has. I will using the company in the future. Thank you!
I would give 6 stars if I could. Great customer service, super friendly stuff and I’m very happy with the repairs they have done. I highly recommend this place!
4 september 2024
Antwoord van Hatton Garden Workshop
Hi Kasia,
What a great review, thank you so much! We would be more than happy to help with anything you may need in future :)
Excellent work fixing a ring and…
Excellent work fixing a ring and engraving a pocket watch. Friendly staff.
29 augustus 2024
Antwoord van Hatton Garden Workshop
Hi John,
Thank you for your kind words, we appreciate your review. Do let us know if we can help with anything in future!
Antwoord van Hatton Garden Workshop
Hi Louise,
We are so glad you are happy with the work that was carried out, thank you for your review!
Great service
Great team, very professional. The job was done in few days. Very easy to arrange appointment too.
14 augustus 2024
Antwoord van Hatton Garden Workshop
Dear Tihomir, thank you for your review and feedback, its always great to hear when customers are pleased. If we do anything further to assist you in the future, please let us know.
Fast professional service.
9 augustus 2024
Antwoord van Hatton Garden Workshop
Thank you so much for your review, its great to hear. If we can help with anything in the future, please let us know.
Money hungry over price workshop
Money hungry over price workshop. Polish one little ring £150 🤣🤣🤣🤣🤣
21 augustus 2024
Review zonder uitnodiging
Antwoord van Hatton Garden Workshop
Dear Reviewer,
As per your previous review, this is not true or accurate. We charge £35 for a light clean and polish or £95 for a full service.
We regularly assess our prices and those of our competitors, and for a central London retail jewellery workshop believe we are amongst the best value there is.
As you can see from the 99% of our customers who have left us 4* or 5* feedback, the vast majority of our customers are happy with the service we provide.
Should you not be happy with our prices may I suggest you find an alternative workshop to have your ring polished, rather than continue to leave us negative reviews.
Kind regards,
The Hatton Garden Workshop
Antwoord van Hatton Garden Workshop
Dear Rebecca,
Thank you for your review and feedback. I am really pleased to hear you have been happy with the service.
If we can assist with anything further, please let us know.
Kind regards,
The Hatton Garden Workshop
Wonderful experience
We had 4 rings and a bracelet that required varying degrees of repair. Some quite technical. These guys are so professional. It was the most pleasurable experience….the office is in the workshop so you see them all doing their thing. So so pleased. Can’t recommend them enough. Very sensible prices.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Hatton Garden Workshop
Dear Reviewer, Thank you so much for your review and feedback. Its wonderful to hear you had such a positive experience and we look forward to welcoming you back in the future. Kind regards, Daniel and the Hatton Garden Workshop team
Lovely people
Lovely people - had my grandfathers wedding ring resized after it sitting in a drawer for years.
Now happily wearing it.
Reasonably priced, quick service and couldn’t fault them. Thank you 🙏
24 juli 2024
Antwoord van Hatton Garden Workshop
Dear David,
Thank you for your positive feedback.
It is great to hear you have been happy with our service and that you can now wear a family heirloom.
If we are able to assist with anything else now or in the future, please let us know.
Kind regards,
The Hatton Garden Workshop
Antwoord van Hatton Garden Workshop
Hi Alison, Thank you for your review and feedback, that is great to hear. If we can assist you with anything going forward, please let us know. Kind regards, Hatton Garden Workshop
Antwoord van Hatton Garden Workshop
Hi Bethany,
It's great to hear how happy you are with your resize. If there's anything else you need please don't hesitate to get back in touch, and we look forward to welcoming you back in the future.
Mike and the HGW team
Poor service
I came here believing it would be a place of professionalism, however, this was not the case.
I came looking to have an engagement ring altered and valued. After waiting a little over three weeks, I came to collect the ring and discovered that some of the smaller decorative diamonds we're missing. Whilst no compensation was offered, the ring was repaired after another week of waiting.
A jewellery specialist such as this company should not have presented a ring to me with missing diamonds! Makes me question the valuation they provided.
Would not recommend using them.
19 juni 2024
Antwoord van Hatton Garden Workshop
Dear Tom,
Thank you for your review and I am sorry to hear of the issue you experienced with the stones being lost from your band. I was surprised to find out that the stones had come out of the band as from our records we hadn’t worked on the shoulders, only the centre stone; but was pleased we were able to replace them and resolve this for you.
Having spoken to my colleague you saw when you brought the ring back in to us with the stones missing, she wasn’t aware of the upset this caused you as she felt you were appreciative of the offer to replace the stones for you. Had you made clear to her at this stage, or after receiving our follow up email to check that you were 100% satisfied with the work carried out, we would have gladly refunded you for the work carried out on the ring.
Our apologies again that you weren’t satisfied. If we can do anything further to assist you now or in the future, feel free to contact us on info@hattongardenworkshop.com.
Kind regards,
Daniel
Hatton Garden Workshop
Resized ring dealt with perfectly!
Needed a ring resized urgently before popping the question. It fitted perfectly and the team at Hatton Garden Workshop made what could have been a stressful 24 hours into a very calm situation with lots of communication and excellent service.
4 juni 2024
Antwoord van Hatton Garden Workshop
Hi Anthony,
We're glad to hear we could help de-stress things a little for you, and if there's anything else you need just let us know.
Mike and the HGW team
Replica engagement ring made
Took my engagement ring in as I had lost the stone. I was given all alternatives and decided to have a replica ring made. Very happy with the ring and the service was exceptional, advice on choosing a stone etc.
11 juni 2024
Antwoord van Hatton Garden Workshop
Hi Sue,
We're glad to hear the replica is living up to your expectations. It was a privilege to help.
Mike and the HGW team
Used the same day service and it went…
Used the same day service and it went perfectly. Very helpful assistant made it a very pleasant experience.
24 mei 2024
Antwoord van Hatton Garden Workshop
Hi Donald,
We're happy to hear you enjoyed your experience. If you should need anything else please don't hesitate to contact us.
Mike and the HGW team
A great experience from start to…
A great experience from start to finish.
I had a 22ct wedding band resized for my upcoming wedding. Each person I interacted with in the team, were very patient and calm in spite of my indecisiveness.
I had to have the resized ring resized once more due to arthritic swelling in the warm weather. The young man who helped me allowed me to try on different size rings to help me make up my mind about the best fit for me. The second resize was complementary and on collection I was very pleased with the result. The ring looks brand new, I left the shop with a huge smile on my face and I cannot wait to wear it.
I was given a beautiful box which we will be using during the exchange of rings.
Thank you to the lovely team at Hatton Garden Workshop for making me even more excited about things going well on my wedding day - I'm certain my other half will get the ring on!
11 mei 2024
Antwoord van Hatton Garden Workshop
Hi Marlene,
Thank you for the review! We're so glad to hear you were happy with your resizing and we hope you had a fantastic wedding.
Mike and the HGW team.
Best company ever
Best company ever. Resized my late grandmother’s wedding ring down 7 sizes for my upcoming wedding. It was no trouble - they did it quickly and at a very reasonable price. I was also super impressed with their communication. Hannah who served me initially was great, as were the guy I collected the ring from and the guy who called me with a communication update on the method the jeweller was using. Would recommend to everyone!
3 mei 2024
Antwoord van Hatton Garden Workshop
Hi Charlie,
We're delighted to hear how happy you are with your resized ring. We know how special inherited pieces are.
Mike and the HGW team
Great job done by a great business
Much care was taken to ensure the work would meet our wishes and that work was carried out quickly and on time. Communication was very good and the completed work was very satisfactory. All staff were courteous and caring.
8 mei 2024
Antwoord van Hatton Garden Workshop
Thank you so much for the 5 star review! We're glad to hear you were happy with your resized rings and the resetting of your emerald.
As always, please let us know if there's anything else we can do for you.
Mike and the HGW team
Seamless experience
Seamless experience, booked my appointments, was met with lovely people both time and it all felt very personal. Getting to see the workshop is also so cool! Authentic and professional
25 april 2024
Antwoord van Hatton Garden Workshop
Hi Claire,
Thank you for your review, that is great to hear!
We look forward to welcoming you back in the future and if we can help with anything in the meantime, please let us know.
Daniel and the HGW Team
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