Haven Reviews 902

I’m very disappointed with the handling of my recent claim with Haven. My vehicle was repaired and ready for collection, but was destroyed in a fire at their approved repairer the next day. Communication was extremely poor, with long gaps where neither Haven nor the repairer updated me. I repeatedly asked for information and evidence but did not receive a single photograph of my destroyed vehicle until more than a month later.

I was also given contradictory information about my settlement and premiums. The first settlement document confirmed that premiums would be waived, but later this was reversed without any clear explanation. This caused confusion and additional stress at a time when I had already lost my car through no fault of my own.

The situation caused significant disruption to my work, transport difficulties and emotional distress. I hope Haven improves transparency and communication for future customers.

I was very satisfied with the customer service and the keen interest in my welfare.

I recived a call yesterday to tell me that the guy insured with Heaven claim acknowledge his fault for changing lanes without looking and doing so he broke my left miror with his right miror.
Also I have been sent the following mesage .

"We are sorry to learn that you have been involved in an incident, and confirm that our policyholder has accepted liability. We are willing to deal with your whole claim directly and at no cost to you. Utilising our services ensures that you do not have to pay an excess, you will not lose your no-claims bonus and there is no affect to your own policy. Please visit go.haven.claims Claim reference: 2025/UN/12####

I called them to have my car repaired and I have been told that it was an eror and that message shouldn't be sent
Case is still under investigation
I said what about the call wen I have been that your customer acknowledged that it was his fault ?
Thei said that they never said that !

Unprofessional. !!

I only gave 1 star as it would not let me come to this part without giving any stars. 1 star is too much for this insurance company. They are thieves. Such a terrible company - do not use them for insurance.

Brilliant services.
I spoke to Jordan, he was very polite and a very good listener.
Walked me through the whole process regarding the next steps.
Sent me an email to keep corresponding if anything changes.
Thank you Jordan once again.

Andrea Lewis was absolutely amazing! She helped me with my claim from the very first moment we spoke. She is truly great at her job and provided exceptional service. I had been struggling with this claim for over a month, and she resolved it with ease. You need more people like her on board!

Spoke to Josh in claims today, fantastic service, very friendly and helpful dealing with a stressful situation.

Can't thank him enough for his time a patients. Credit to the company 🙂

I got clear information your team Joshua Dixon explained each and every step clearly I’m completely satisfied 😊 thank you

Should be shut down. Daughter got side slammed by their client 3 years ago (yes 3) accepted fault because it was all on dashcam. After 2 years elapsed they decided they weren't going to pay hire car charges. It finally had to go to Court because Haven never responded, they submitted false/fraudulent evidence regarding text messages they never sent with an unknown persons details inserted hoping no one would notice, which the judge threw out. Even after losing in Court , they refused to pay and now enforcement are having to get the £4k they now owe instead of the £1k they could have paid originally. Absolutely obsurd.

The lady who handled my call was very patient and she explain to me things in detail and make sure that I understood and was really impressed if we can employ more people like her it will be more efficient and less stress for the customer

I am with Admiral and someone using Haven/Acorn Insurance rear ended me whilst we were sat in idle traffic. We exchange details and the guy seems friendly. After 6 months of trying to get Haven to pay out for my NFC, they turn around and say that they could not verify something. I ask them what it is so we can work around it and I have been told that they can’t say. I then ask my insurance and they said they did not hear from Haven once in that entire 6 month long process.

Joshua Latham really helped my stress levels, he really put my mind at rest, and couldn't do enough to help.
A true assett to your business.
Once again josh thanks for your help, stress over

Very good support and clear and informative about my options. Joshua was a stellar operator on the phone line and definitely would recommend this service.

My experience was 5 star today.
Especially Giulia was so professional and helpful at the same time.

Brilliant thank you

Worst Insurance company ever, you must avoid like the plague. Absolute cowboys. I only gave 1 star because you can't pick 0 stars but they fail at absolutely everything. Car was stolen they took 6 months asking for information and information to then say oh the claims declined for no real reason. Complained to the ombudsman who agreed with me that they shouldn't have declined it and told Haven to pay the claim. Now 10 months after car was stolen they are still trying to avoid paying. They are not insurance company they are thieves. If you ever try and claim anything on your policy they will do everything possible not to pay out.

Kellie Mitchell great service very helpful and professional thank you for the great service you provided .

Thank you

Mohammed sohail

I want to share my deeply troubling experience with Doddle Cover, which is not an insurance company but rather a broker that appears to exploit vulnerable customers. My ordeal began when I was searching for car insurance via Compare the Market, and I received a quote that directed me to call Doddle Cover. I mistakenly believed they were an insurance provider.

Without properly shopping around or understanding the full scope of my options, I ended up purchasing a policy through Doddle Cover, which was then underwritten by Haven Insurance and funded by Close Brothers. Haven Insurance refused to offer me cover unless Close Brothers paid my insurance in full — a confusing and unnecessary requirement. Despite the questionable process, I kept the policy for nearly two years, mainly because I needed it for work.

However, during this period, my situation changed dramatically. The company I worked for went into liquidation, leaving me struggling to afford the £198.95 monthly premium. I requested a policy review, but Doddle Cover ultimately refused to help unless I contacted Haven Insurance. When I did, Haven Insurance stated they could not do anything without Doddle Cover’s involvement.

Throughout my time paying for this policy, Doddle Cover offered no genuine assistance or flexibility. When I could no longer afford the payments, I had no choice but to cancel. I found a more affordable policy costing only £79 per month, which provided comprehensive coverage including windscreen, breakdown across Europe.

I have emailed FCA, avoid Haven insurance , Close Brothers and Doddle Cover.

Similar to previous reviews, this company is a disaster and should be avoid at all cost. The cancelled my dads insurance after demanding an almost impossible list of documents as "additional information, to make sure we provide the right cover for you". This is a common tactic now being used by these companies designed to catch you out. Dad is in his 60s self employed.