Hawes & Curtis Reviews 

I ordered a “Pink Cotton Stretch Fitted Shirt With Concealed Placket” in a size 12, I am not able to wear this shirt as yet as it is to tight around my bust, although its a stretch material, I wanted it for work and do not feel comfortable with the way it looks gaping between buttons

I was expecting them to be like CT but they seem very ordinary with poor fit on the hands. The hands always pull making me feel uncomfortable throughout the day.

Purchased 4 shirts, all bobbling and shedding fabric within 3 months.

Customer service have insisted that this is not a quality issue - their resolution is for me to buy a pilling comb and be more careful with what I wear the shirts with.

Given I wear the shirts with a Hawes & Curtis suit the latter advice is particularly confusing.

Safe yourself the hassle go to TM Lewin or Charles Tyrwhitt.

Excellent service from this company. Quality product, very well packaged and swift delivery.

Poor quality shirts and terrible customer service.

I bought 6 shirts online some weeks ago, 5 shirts were delivered, the other shirt was said to be out of stock and a refund was to be done in 7 business days. It’s now close to 3 weeks and no refund has come thru.

I have tried to return a blouse ( worth £ 20.00) but was 3 days out of the 28day return period due to unexpected travel abroad due to family member being seriously ill. H&C response was it is not possible to return (even for a Gift Card) under any circumstances, quoting their T&C. Sad to know what there is no compassion nor empathy in the world today. On a bright side I was offered 10% off my next full priced order...which will probably never be used.

I’ve always liked the quality and style of the women’s shirts. Sadly the customer service agent I had the misfortune of speaking to yesterday ruined my shopping experience. She was self important and just spoke over me. All I wanted was help with an exchange. Had to call and speak to her twice - both times she was barely polite. Please hire people who actually want to do a good job and not just tick a box.

Bought 2 suits from H&C. within 2 months they're both coming apart.(pocket seams and zip)....no problem i thought id contact them and get them sorted. was told i can bring them in for repair however i don't have time due to work constraints . was told i can post them in and now its been over a month....heard nothing, waste of time. such bad quality suits coming apart like this. Guess ive learnt my lesson

**I bought 4 ‘formal’ shirts in early February - 3 of which were non iron, the other poplin. I regularly buy smart shirts to wear with suits when I sit in Court as a Magistrate. When I first washed the blue poplin shirt before I wore it the result was disastrous despite carefully following the washing instructions. The shirt was totally creased all over - I put it on a hanger to dry after which it was impossible to iron. I use a steam-generated iron and have always carefully pressed my own clothes. I contacted H&C Customer Service who asked for photos of before & after ironing - I sent these asking for either a refund or exchange to another non-iron shirt instead. The response I received was condescending & patronising - basically referring me to their website about care of the product - and telling me it was my fault, giving me instructions on how to iron a shirt suggesting I should do it whilst it is damp. Everyone knows that by doing this you could risk scalding or even burning the shirt. Despite my conversations with two people in Customer Service (one male & one female) no one has tried to listen or understand my complaint. In fact both people were extremely rude and unhelpful, refusing to assist in any way - even though the male agent stated they had received similar complaints from other customers…
So my advice to other prospective customers is this - if you want good quality shirts and follow up customer service then don’t buy from Hawes & Curtis. My recommendations for alternatives would be Charles Tyrwhitt or TM Lewin or Brook Taverner - all of whom are reliable and reputable shirt makers.

Today I went into the flagship store in Piccadilly to get a dinner suit for my wedding.
Met a lovely gentleman named Chack, who looked after me and put me at ease straight away, talked me through everything and gave me great feedback on some of my ‘out of the box’ questions. Deffo shop in store for the personal touch.

I purchased a pair of corduroy trousers and two quarter-zip sweaters, but unfortunately, all were of poor quality. The fabric and stitching were weak, as both items ripped at the seams with minimal wear. Very disappointing.

I recommend the reader to save yourself some money

Big shout out to the amazing 'Amon' at H&C- Jermyn Street, LDN. The lad is the epitome of first-class service! His attention to detail, product knowledge &genuine passion sets him apart. I found exactly what I was looking for with his assistance.....his professionalism, patience and approach to styling made my shopping experience super easy and nothing short of extraordinary! Thanks buddy, you rock!

Purchased a shirt which I unfortunately had to return as it was too small. This company charge £3 “administration “( not postage, which I had already paid for) just to return! I have never encountered this with any other retailer and certainly did not expect it of a company of this reputation, so be aware! I am not quite sure what the fee is actually for other than to put the product back on the shelf.

Delayed Delivery with an unjustifiable excuses from Royal Mail
This excuses of Royal mail to unable to locate my address is becoming ridiculous and nuisating to say the least. With this same excuse they lost my wife's parcel amd had the gut to ask to contact seller for a possible refund.

They always claim they cannot locate our address. I have given you a neighbour's commercial hair salon which is opened every day within their delivery zone and hours but you are still failing to deliver my product with same excuse.

I am travelling tomorrow 21/02/2025 for a programme and urgently need this suit and cannot afford ro miss it on time tomorrow.

Please ensure Royal Ma delivers to the product to this address:196 Ansty Road, CV2 3EY tomorrow without fail for the items is time bound.

Hawes and Curtis, you must take responsibility for me to have this product delivered on time to me tomorrow before Royal Mail mess up my journey, which will come with consequences.

Tracking number VF169404299GB

Regards
Eric

Die Qualität wirkte gut, am Hals etwas rau. Schöne Designs. Leider alles regular Fit, was nicht wirklich gut ausgewiesen wird. Versand 7€ für Bestellung und on top 10€ für Retoure, über die wird man vorab nicht transparent informiert.

This is a company which uses the classic excuse of telling you your shirt is not brilliant white due to the ‘STUDIO LIGHTING’. Errrmmm you’ve sold me a shirt which is an off white. Refused to refund.
DON’T buy. CT Shirts better

Ich habe Online bestellt, leider war das Hemd viel zu groß und ich musste es zurück schicken. Achtung! Hier muss man für den Rückversand 10 Euro zahlen da es zurück nach England geschickt wird. Zudem kommt noch das der Normale Versand bei der Erstattung abgezogen wird, somit haben ich mal Ebend 17 Euro für nichts bezahlt!!! Nicht zu Empfehlen!

I bought a pair of suit trousers in the sale. A week later, after prompting by email, I was informed they were out of stock and I would be refunded. I was duly refunded, but without the P&P. Again, another email to prompt a further refund of the P&P, which was later sent. Customer service slow and without explanation. They always seem to need to be prompted. I wouldn’t bother with them again.

I bought a 'Non-Iron Pink & Navy Multi Check Slim Shirt With Contrast Detail' in the Christmas sale for £35 which was my first shirt purchase from H&C. At the same time, I managed to buy a couple of Thomas Pink shirts in a sale for £50 - more expensive, but buying at the same time allows for an interesting comparison.

Overall, I'd say that the H&C shirt is OK:
Pros:
- I like the fabric design and contrasting detail
- It's a good fit
- Washes and irons well (I know it says non-iron, but like all non-iron shirts it still needs to be ironed, TBH)

Cons:
- There was A LOT of unnecessary plastic packaging. In addition to the plastic cover, there were at least 6 other pieces of plastic which are all instantly thrown away. Clearly, no plastic reduction targets at H&C!
- There's strip of crinkly material sown into the shirt underneath the buttons that crinkles when you wear it. Is this normal for H&C shirts? I've never come across this before and it's just plain weird.
- The button holes are tight, certainly on early usage, I guess they'll probably wear in a bit. And the buttons are not very rounded on the edge and feel quite sharp when you have to push them hard through smallish holes, so putting the thing on is actually quite uncomfortable on your fingers. I know this sounds minor, but I've worn hundreds of shirts in my time and this is definitely one of the top 2 or 3 hardest / most uncomfortable ones to button-up. Hopefully it will ease off over time.

All-in-all, this wasn't enough for me to return the shirt because I like the look of it (if not the sound...) when it's on. But how did it compare to the Pink shirts?

Well, they feel more luxurious and have finer detailing - which is to be expected given the price difference (they were over £150 full price - ludicrous but they do feel and look a lot finer). They're not non-iron so are harder to iron, though.

For me, I'd definitely pay a £15 premium over a H&C shirt in future if I could get Pink shirts for the same price, and probably a bit more - they do feel next level.

If I can't buy Pink for a similar discount, would I buy more shirts from H&C? Maybe.

There's nothing inherently wrong with my shirt but the crinkly strip is very odd and the buttons uncomfortable to button up - if these things calm down with use, I may buy more. The shirt I have is OK, it looks nice - but it's not going to become a favourite and isn't one I automatically reach for: it's more squad player than star striker.