Hawes & Curtis Reviews 

The marketing of H&C is very weird, to say the least. I got on Instagram ads about them and when I checked the website, I found some good offers like 4 shirts at 160€ for Germany. I kept the shirts in the basket for a few days, maybe I find some more items to order then make a bigger purchase. When I got back to order, the offer became 3 for 165€ .. so the cookies did their thing.

I would have given them a chance, but the marketing is too confusing for me.

Ich war mit Hawes & Curtis sehr zufrieden. Die Qualität des Anzugs ist hervorragend – edler Stoff, saubere Verarbeitung und eine elegante Passform.
Ursprünglich hatte ich einen Anzug bestellt, der leider zu klein war. Ich habe ihn zurückgeschickt und bereits eine Woche nach Eingang der Rücksendung meine Erstattung erhalten. Danach habe ich den Anzug erneut in der richtigen Größe bestellt, und alles hat reibungslos funktioniert.
Der Kundenservice war kompetent, freundlich und hat immer schnell auf meine Anfragen reagiert.
Ich kann Hawes & Curtis auf jeden Fall weiterempfehlen!

All my shirts have always been Hawes and Curtis. Reason because they are high quality shirts; durable and value for money. I encouraged my brother in-law to buy 6 shirts from United States of America and he did. He was really happy with the shirts. Their shirts are quality without limit.

I purchased a pair of trousers from the company which was small.and I needed to exchange fir a bigger size. The courier delivered while I was not at home and left it outside and cannot be found. I spoke to the customer services, they are now telling me its the company policy not refund any item since the GPS data has confirmed the delivery meanwhile I did not request to leave it outside or to a neighbour. They want me to report to the police if I think someone has stolen it. BAD CUSTOMER SERVICES AND BAD COMPANY POLICY. Will.never shop with them again

Having shopped at Charles Tyrwhitt for years, I liked the Better Cotton Initiative and thought I’d try H&C shirts.
The shirts are good but the company and communication are awful.
I had no emails during the return/exchange process to confirm what the details of the exchange were, and I’m now stuck where I don’t know what the status is. Live chat won’t respond and the customer service line is clearly not staffed appropriately.

Really not what it used to be. Pussybow Olive shirt material so thin and stitching so basic barely holds shirt together. So unlike a blue one I bought 2/3 years back. Certainly not the same quality of shirts I used to buy from them 15 years ago. They might have offers in from time to time but what’s the use when quality so poor. Primark can churn out same level and better!

Fabric amazing but the issue with size may it was my fault I don’t know
I paid extra to do alterations but fabrics i like it

My advise!!
Look to the sizes carefully

Poor delivery!! My delivery is over a week late.

I was please with the fitting support in-store. However, I was surprised to see that the 100% cotton shirts are so thin and wrinkle so easily. I will try other suppliers.

After ordering shirts for 400+£, I made an error with one shirt being the wrong size, instead that the support would easily offer me an exchange as any other shop, they only allow a refund and asked me to order the shirt as a new order, which all-around would cost me additional 55 £ (10 return, +45 for ordering one shirt at a single price for 75£). This is not how I expect a qualitative shop to react.

I have ordered many times from H&C. But this particular order was never received. The photo shows it has been left against a white wall with no door number visible. I did not sigh for it. Why am I charged for postage if care cannot be taken to deliver safely. The request for redelivery has been rejected. I can assure you this will be last order from me to H&S

Absolutely absurd customer service. My order hasn’t moved in 10 days and they’re refusing to honor their published terms of service providing the right to cancel the purchase contract up to 14 days from product receipt. They use a faceless 3PL with no direct contact for international fulfillment and every customer service interaction ends with them “notifying” Global-E and absolutely nothing happening. I’ve honestly never had such a disappointing customer experience with an e-commerce brand. If you’re an international customer and your purchase is a need more than a want, look elsewhere.

Meine Bestellung kam nie an. Das Paket wurde von DPD bereits 5 Tage nach Verschwinden als verloren deklariert. Die Kommunikation mit dem Kundenservice ist mehr als schwierig! HC hat sich ganze 4 (!) Wochen Zeit gelassen, den Verlust des Paketes anzuerkennen. Als die Bestätigungsmail der Rückerstattung kam, habe ich gedacht, ich sehe nicht recht: für ein Paket, was ich nie erhalten habe, sollte ich noch die 7€ Versandkosten zahlen. Auf die Rückerstattung der Kosten (sowohl Ware als auch Versand) warte ich noch immer - das ist ein schlechter Witz! Kundenservice geht anders.

marketing spam and miserable staff. Asked twice to have details removed and still getting junk mail. Staff were miserable and showed no willing to be of any help.

‼️First and LAST TIME EVER BUYING
Faulty product, horrible customer service – demand my refund (Order 3495933)

Review:
Order number: 3495933

I ordered a white fitted shirt from Hawes and Curtis on 29 April 2025. When it finally arrived after a week, the shirt was stained with black mould and completely unwearable.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. This shirt clearly breaches those legal requirements. I am entitled to a full refund.

When I contacted customer service, I was treated appallingly. Instead of apologising or resolving the issue, the agent accused me of potentially making a fraudulent claim — an insulting, baseless suggestion. Horrible customer service, no respect for loyal customers, and absolutely no ownership of their mistakes.

I have formally demanded a refund and expect them to arrange collection immediately, given that I am a disabled customer and cannot return the item myself.

This company shows no care for customers and no responsibility for the quality of what they send out.
Disgraceful experience — avoid!

You have to follow up for the items to be shipped, you have to follow up for the return to be done as late delivery.
You just have to do tell them what to do at all time otherwise your money will only be taken. Very poor online channel.

Probably the slowest dispatch from an online retailer. If Hawes & Curtis want to be taken seriously they need to up their operational capabilities. Total lack of comms. Very poor response when questioned on the delays.

Items went out of stock after I purchased them. Customer service gave me 4 days to respond with replacement choices but didn't send me the email. When I replied within a day of receipt of email, they said they couldn't help. No offer of a voucher or anything as I won't be able to take advantage of multi buy offer without buying another 4 shirts. Really unacceptable.. feels like talking to a computer

On the surface a lot of the Hawes and Curtis products look good. They're unfortunately very low quality. One suit jacket I bought has started to lose its inner lining after just one month (the stitching has failed), and I had a button pop off a waistcoat I bought during the first day of wearing it.

On top of this, the returns process has been a bit shambolic, they don't restock, and the in-store experience I've had is mixed if I'm being very kind. Let me give an example of one return process: I ordered a suit, the jacket fit but the trousers didn't. I returned the trousers to exchange them, but they paid me a refund instead. They now (still) don't have any of the trousers in stock (after months) and I'm stuck with one half of a suit, well outside of the return window. And guess what? It's the jacket that is losing its stitching.

Overall very unimpressed. Gave them a good chance across a bunch of products, but can safely say you're much better off buying a suit off the peg from M&S.

Great service from Fatima in the London Stratford store recently. I needed a dress shirt for my tuxedo and Fatima was straight to the options. I tried a couple of size guide shirts and knew where I was for a fit. She was warming chatty, attentive but for clearly read I was there for what I needed and didn’t look to be pushy to up sell. When I tried a jacket she was helpful, informative and balanced on selling with the positives. The fit was there but I wanted to think about the jacket and Fatima was appreciating to that unlike some sales reps. The shirt looked and fitted great for what I needed and comfortable service would encourage me to go back.