Hawes & Curtis Reviews 

I bought a raincoat from the Edinburgh branch. A button fell of when I tried it on in the shop but I bought it thinking it was just one of those things. The assistant took me to their repair worker who not only sewed the button back on but had to fix three others. After getting home I saw that two more were loose and fixed them myself. My suspicions were verified when I found a well-hidden label saying that the coat was made in China. On looking at a suit I had bought recently I saw that that was made in China too. H&C present themselves as having a long West End tradition 'established 1913' and their clothing range as 'quintessentially British'. As I have been a customer of theirs for several years now I feel as if I've been taken for a mug. The raincoat will be the last of my purchases from H&C. (My partner bought shirts form this company too only to find they were made in Bangladesh.) I didn't mind paying more as I thought I was buying good quality clothing. I may as well have stuck to the popular chains and saved my money.

Same reponse AI generated and totally appalling given the response on here , am beginning to see why there is always a sale

Same response would advise that people try not to use anything online or even in store as they can’t seem to do the job downgraded to 1 star

Great clothes

Customer services horrendous .. wanted to exchange a Belt after having bought a suit travelled 45 mins to the store which at mid morning on a Thursday was having a systems update for two days. ., clearly the company is run as well as the labour goverment , emailed customer services to explain and could they do someothing else .. Answer was no .. I would need to make a special visit to the store .. and waste 2 hours of my day doing say .. I have to say overall this has really put me off going in again.

I have sent all the Information and email chain from customer services to customer services .. let’s see if they do anymore

Quality and fit is poor which is typical for made in China garments (which it is). Very expensive return costs to EU. Will not be ordering again.

Very poor quality for the price, we bought a suit in the Edinburgh shop for a wedding and 30 minutes before ceremony the zip of the trousers completely came undone. It did not even rip, it just became undone as if it was never sewed properly... 500£ spent in this shop for such a bad quality, outrageous !!

I’ve been buying these shirts for over 22 years. Even after moving to Luxembourg, I still order them online regularly.

In all that time, I’ve only had one shipment go missing, and it was refunded immediately. As a goodwill gesture, they also offered me free express shipping on my next order.

The quality has always been excellent, and I love the shirts. They fit perfectly and have remained a consistent part of my wardrobe for more than two decades.

I am a regular Hawes & Curtis in-store customer who used their online store for the first time, having been too busy in the lead-up to my wedding to visit in person. I won’t be making that mistake again.

The website offered no express delivery option whatsoever, so standard delivery was the only choice. The order still took two days to dispatch, leaving no realistic window for it to arrive before my wedding. Parcelforce then made two failed delivery attempts despite my having registered a safe place on their app and leaving a written note on the door.

When I contacted customer service, there was no one to call. My email was first answered by an AI with a generic, unhelpful response. When a human eventually replied, it was simply to quote their standard T&Cs with no genuine attempt to resolve the situation.

I am now abroad for my wedding and honeymoon without items I specifically ordered for the occasion, and have had to request the order be returned to sender.

A brand that trades on a premium reputation has no business offering this level of online service. Loyal customers deserve better.

visited the Birmingham store for the first time. Very impressed with the shirts that I purchased and top quality customer service especially from Aran.

THE ABSOLUTE WORST CUSTOMER SERVICE!! Dont even think about returning. It is a painful process. Dont think about getting a response via email (4-5 days!) and NO ONE ANSWERS THE PHONE (tried daily for 4 days). If you send an EMAIL - ZERO RESPONSE for a week...and then no response to my issue.

You should NOT BE IN BUSINESS if you cant support your products.

I bought some shirts as gift but got the size wrong. I've since sent it back for an exchange and got a mail that they've received the items on 13/4/2026. I'vent received the exchange or any other information concerning the returned items as at today 17/5/2026. The worst customer service I have ever had.

Please check my order - 3884573. shows delivered but I never received it. I have sent you guys several emails that has been ignored.

Please contact me in the email in my order and lets discuss a way forward.

My experience with Hawes & Curtis has been extremely disappointing and falls far short of what I would expect from an established retailer.

I ordered two sweaters quite some time ago, and to this day they have not arrived. The tracking information has shown no meaningful updates for days—if not weeks—suggesting the parcel has been lost somewhere in transit. However, what is even more frustrating is how the company has handled the situation.

Communication has been slow to non-existent. When the customer service team does respond, the replies are generic and unhelpful, offering no concrete solution or sense of ownership. It feels as though once the payment is made, the customer is left entirely on their own.

For an international retailer, a basic level of transparency and proactive problem-solving should be standard. Instead, I’ve had to chase updates myself, with no real support from Hawes & Curtis.

Overall, the entire ordering and service experience comes across as unprofessional and unreliable. I will not be ordering from them again and cannot recommend them based on this experience.

As everyone else has said, nice products but this company is a shambles if you have to return anything. Make sure your order is right first time or you will have headaches for weeks trying to sort anything

Update- the depths of this company's customer services knows no bounds. I finally spoke to a manager who agreed I was owed a refund of £120, and later that day I receive an email saying £73 will be refunded - a completely random figure. No matter how decent the products are, this company is a shambles and I would implore everyone to avoid

When placing my order, I made a mistake in address and immediately tried to cancel the order. But it turned out to be impossible. Instead of live support, I had to deal with a bot, which was useless and only gave general answers. As a result, I won't be able to receive the package and have to wait weeks for the sender to return it before I can expect a refund. This is definitely not customer service!

BUYER BEWARE!! Their mistake will become your problem. And they DO NOT CARE!

Customer service for “international customers” is a third party shipping service. Hawes and Curtis customer service will not assist. They will direct you back to an AI chat bot.

Ordered a suit for an incredibly important interview.

Received the incorrect size of blazer. Immediately contacted “international customer service,” which is an AI chat bot. 24 hours later and no response.

Got up at 4am to call customer service. After speaking to two humans, was continuously told I had to contact Global-e, their shipping partner. They (as the actual company) did not have any authority to remedy their mistake.

I explained I had no other options, to which I was told, “Go out and buy another suit.”

I further explained that because I would not be able to return and receive a replacement in time (again, their mistake, not mine). I would have to wear the incorrect blazer and would they make an exception on a return?

You guessed it: That’s against our policy. If you wear it, you can’t receive a refund.

So, I made another suggestion: Can you authorize a shipment of the correct order at not cost to me? As a gesture of good will and courtesy to make it right (again, they sent the wrong item)?

Or, how about you provide a code for 100% off the purchase due to your error and your willingness to not inconvenience me further?

I was told, “I’m only going to repeat myself. We cannot do that. You have to go through Global-e. If you wear the blazer, we will not accept a return. It’s our policy.”

I kept pleading with them. Can you not, at least as a human being, make an exception? I was laid off in September and this job could be life changing for me. I don’t have the money to go out and buy another suit.

They continued with their cold, unfeeling, dismissive responses. Policy. It’s not our fault. Talk to Global-e. Sorry for the inconvenience. I will repeat what I’ve already told you.

The “best” they could do is offer a free return label.

I beg everyone to NOT PURCHASE FROM THIS COMPANY.

It’s not worth your time, tears, and overwhelming anxiety.

In January 2026 I bought two pairs of shoes. They arrived after I had departed on a business trip. Upon my return I tried on the shoes and found they ‘gaped’ at the sides as I walked. They were poorly fitting. I immediately contacted Customer Services to enquire about a return. Upon their request, I sent photos of the shoes to confirm they had not been worn. Hawes and Curtis has since refused to refund the purchase price because my return is outside the 28 day return period. Instead, I am told I can only have an exchange. Given the poor quality of the shoes, I did not want an exchange. Needless to say, I will no longer be shopping at Hawes and Curtis.

RESPONSE TO HAWES & CURTIS REPLY: we have already been in exhaustive correspondence on this issue. With the greatest respect, I am not going to waste further time in correspondence with you (order number: 3800848)

Excellent experience in buying a Dinner suit shirts etc.David C could not have been more helpful with his advice and alterations and service.A very good Team at the Cannon Street branch who know customers need to be in and out quick in between meetings.
DC I will be back for more kit soon and thank you again for you good sense of humour! All Best VL

I recently purchased 4 shirts, I had to exchange one of them due to the incorrect size. The exchange was never processed even though it appears that they have the product in stock, instead a refund was given and after multiple requests my issue has not been resolved. In addition to that when dealing with customer service they tend to provide partial responses and slow responses which makes dealing with them a nightmare. Their service was better in the past so it appears that there have been changes in the business recently.

This was my first time shopping with Hawes & Curtis, and it’s been a really disappointing experience. The trousers I ordered were completely mis-sized and uncomfortable, and the sizing on the website was clearly misleading. When I asked for a refund, they refused saying they had alerted the trousers. Even though they are a standard size.

The whole process has been frustrating and unhelpful, and it’s not what I expected from a brand that claims to offer quality and good service. Based on this experience, I wont to order from them again.

Order shipped on March 31, not received as of April 20. Customer Service is non existent. Is this a drop shipping scam? Will not be using this company again.

Truly appalling customer service. If their strategy is to alienate customers and run the business into the ground they are certainly going the right way about it. My advice to prospective customers would be, just don’t, because if something goes slightly wrong you will definitely regret making that purchase. They are very happy to take your money but absolutely useless at resolving problems. All you will get is a load of stress and wasted time.