Hawes & Curtis Reviews 

i had no issue with placing order or shipping or refund , my issue related to quality for the year of 2025 especially the shirts and shoes and fabric type , pictures of products do not match with item upon receiving it and when i return item i pay fees 3double of shipping fees , also customer service is no longer cooperative as 2023&2024
i have submitted a claim on 3rd February 2026 and i did not receive yet any response

Ware hat überhaupt nicht gepasst, war viel zu groß. Hab extra vorher alles penibel ausgemessen. Aber was dann geliefert worden ist, fiel wie ein Zelt aus. Vorsicht: Die Rücksendung ist auch mit zusätzlichen Gebühren verbunden. Ich hoffe, dass nun wenigstens das Geld zügig zurückerstattet wird.

Aber bestellen werde ich hier nicht nochmal!!!

In light of all that has happened, I am going to be as charitable as possible, because everything else I am thinking would be unpublishable. I have ordered from Floris, Turnbull & Asser, and other companies from the UK, but the experience here is by far the worst I have ever experienced in my history of purchasing items online. So, Trustpilot wants you to tell them what went wrong. At least three things went wrong. The first began with the order. It was sent to a shipper who is woefully incompetent. Second, it took 30 days for Hawes and Curtis to determine that the shipper had lost/destroyed, or stolen the merchandise; it took 15 days for Hawes and Curtis to provide a refund. This whole experience was agross disappointment. As I reviewed HC's reviews, their greatest Achilles heel is their shipper, Global-E (DPD). They seem to lose/misplace a lot of merchandise and have great difficulty with financial refunds. Add to that an AI-generated customer service that continues to offer 48-hour pauses instead of a personal phone call to help you address your issue. I rate them less than zero, a negative 5. If you are going to be in business, you need to act like you are serious about it. If you are not, GET OUT OF IT. It's that simple. Do not treat customers like crap. Finally, how can they improve? First, fire your shipper. That one step alone would immediately elevate their level of service. Second, though you may have a high volume of calls, at some point, you need to invest in a customer service department, even if you have to rent it from overseas (India or the Philippines). Right now, it appears Hawes & Curtis is hiding behind its AI-generated customer service, stalling instead of responding to customers' needs. Finally, an apology means nothing when you are not compensating the customer for their inconvenience. But I am almost positive that Hawes & Curtis will do nothing. But I am going to continue to speak with authorities who will ensure that they either serve the customer well or shut their doors for business. It is blatantly disrespectful to treat customers this way, and they should not get away with it. Period, end of sentence, full-stop.

Disgusting l paid 4 95 delivery and 7 95 for a return it was only a pair of trousers total rip off do not use this company if l could give it 0 l would a 3 pound handling fee is a joke another way to rip people off at the end of the day l paid nearly 13 pounds for delivery and returns shame on you l paid 4 95 delivery and 795 return that makes 13 00

The ladies blouses are great for work and reasonably priced for the quality but the lady staff member in the "basement" lower floor in their so called flagship store in London is so arrogant and entitled

She moans if you try on more than 2 shirts as she has to steam them afterwards??? She won't let you pay half in cash and half on a card despite the bill being over £300 and is just plain rude every time we go in there!!! It's the dirty looks and the don't touch nonsense that's so off putting!!!

If you order online to get money deducted for returns so you're forced to endure this horrible woman if you want to try before you buy
So wrong!!!!!

Keine Frage, mit der Ware bin ich sehr zufrieden, der Troyer passt und erscheint qualitativ hochwertig, aber das wird auch die Zeit zeigen.
Was nicht geht, ist die viel zu lange Lieferzeit, 13 Tage!
Auf Nachfrage keinerlei Antworten, nichts, das ärgert jeden Kunden und schafft negative Bewertungen!!!

I am extremely disappointed at the response I got.

I ordered a pair of shoe, which I wore for 1/2 a day, and the sole began to come apart from the main shoe. After messaging the customer service team they got back saying that this was resonable wear and tear.

There is no way that this is reasonable wear and tear within half a day. I do not believe that shoes should be a single use item as I understand their response is insinuating. 

I expected a lot better quality from the business and feel ripped off and insulted by the standard.

If I wanted a pair of shoes to wear once I would have gone somewhere else and not spent £119 here.

Vorsicht – betrügerisches Unternehmen trotz professioneller Internetpräsenz

Ich habe im Dezember eine Bestellung aufgegeben. Die Rücksendekonditionen sahen eine Rücksendegebühr von 10,00 € vor, was für mich akzeptabel war. Aus der Bestellung habe ich einen Artikel behalten und einen weiteren nach Erhalt des Retourenlabels ordnungsgemäß zurückgesendet.

Die Retoure ist nachweislich beim Anbieter eingegangen. Trotz mehrfacher Kontaktaufnahmen reagiert das Unternehmen jedoch nicht mehr und verweigert offensichtlich die Rückerstattung des entsprechenden Betrags.

Inzwischen habe ich PayPal eingeschaltet, um den Sachverhalt klären zu lassen. Für mich steht fest: einmal und nie wieder.

Good variety and quality however sizes are totally arbitrary. Had to return everything I have bought.

Grubby shop, ridiculous prices for Chinese tat. Don’t waste your time.

I bought a £450 suit from the Westfield store. I had to go back five times because the alterations were either not done at all or done badly, trousers with different leg lengths and bunching on the jacket shoulder. They tried to make me pay for the extra tailoring, then told me they had paid it as a ‘goodwill gesture’. All I got as compensation for all the wasted time and money was a refund for a half price shirt. Their complaints department did nothing to help apart from offering me 15% discount on a future order, after I had told them I would never shop there again. A bad and stressful experience.

This company is scam company, first they tell me .The system won’t allow you to cancel!! Either though the item as not left the fulfillment center.. They then take a week just to process the order.. So at anytime you have buyer remorse they will still process the order!! After several emails to them directly and using this Global E. I was told the pants were non returnable, there’s no indication or information during checkout stating that pants to a suit you order isn’t returnable.. Global E is AI generated system said that return policy states this information. I can’t fit suit why would I keep pants and return the jacket!!! I repeat if you are an international customer, they will screw you over!!!! Do not purchase anything from Hawes and Curtis!! There’s no live rep to handle any issues. Emailed Hawes and Curtis directly just so they can tell me go through Global E their international partner!! The worst experience ever!!!!!! Please don’t order no suits or pants because you will stuck with them!! 🤬🤬🤬🤬🤬. Bad enough $105 for duty and custom fees that non refundable!! So now I have to take $400 dollar lost!!

Having bought several shirts from the company over the last few years, I was disappointed that the
Classic Fit Lilac & White Textured Weave Non-Iron Shirt SKU: WYVRI002-K44 that I purchased last August has frayed at the seam. I had only worn the shirt about 6-10 times and had adhered to the correct washing/drying instructions. I contacted Customer Services, whose response was that the damage "appears to be consistent with wear and tear rather than a manufacturing fault.".
Of any other shirt I have bought in my lifetime, I have not had a shirt fray in such a manner, even after years or wear and tear.
It just seems I bought a poorly made shirt but the response from Customer Services to a fairly regular customer was disappointing.
Hopefully, other customers will not have the same experience.

Ware retourniert, keine Erstattung erhalten, Nachfassen nur per ChatBot möglich (weder TelNr, noch Emailadresse auf Website), ChatBot findet weder BestellNr, noch erteilte RetourenNr. ....
NIE WIEDER !

Delivery for online orders in the worst I have ever experienced.
Took them 3 days to even process the online order, then email to say with Royal Mail, which then on the tracking says it has not been sent to them yet, with then another 5 days before notification from Royal Mail to say out for delivery.
Trying to call customer services is a joke, so don't even waste your time with this, and customer service email is just as bad.
Wanted to cancel the order as had to buy from elsewhere, and told me couldn't cancel delivery and to return, which I would have to pay for and then wait another 5 days for refund.
God awful service

Ordered two pairs of shoes, only as it was a sale, Si wouldn’t be able to afford them at full price. Both arrived together. One pair was absolutely fine, the other damaged. I was livid to find that I’d been sent a damaged item and that a quality check had either not occurred or felt it was adaptable to send to a customer. I sent customer services an email just to get a feeble apology a few days later and the link to use the online system to submit my return or exchange. I exchanged them immediately, and am still waiting to hear when/if the replacement will arrive. It’s disgusting that even if you return an item for an exchange, you’re not refunded the complete value as they deduct a percentage so you pay postage twice.
They make it clear in multiple places that items need to be in a re-sellable condition when returned, when it’s an insult that they dispatch faulty products to customers in the first place.
I thought better of a brand that’s been around for such a long time. I have learnt my lesson that even some long-standing businesses aren’t worth spending the extra money on, even during sales. I probably wouldn’t purchase from Hawes and Curtis again and would dissuade others from doing so.
Having now seen the reviews on here, I’m not surprised at all and should have done my research in the first place.

Order placed on the 26th Dec 25
Delivery email received saying it would be received on the 5th Jan 26
Raised an enquiry on the 7th (540071) and only received an email confirmation so called again on the 8th only to be told I have to wait a further week before anything could be done
As I can’t contact your delivery partner directly can somebody please look into this today to get this sorted

Ordered a shirt for Christmas in November- wanted to return after Christmas- beware they stick rigidly to 28 days returns even over Christmas and would not accept a return.
Email response assumed my understanding- how presumptuous!
Be warned about this company.

As other state - Hawes and Curtis have awful customer service. I absolutely would not recommend purchasing anything from them. They are also practicing an illegal returns process.

I’m leaving this review to warn and educate other customers about returns and statutory rights.

I ordered two hats online from Hawes & Curtis. When they arrived, they were sealed, unused, and unopened. I exercised my legal right to cancel within 14 days, as provided by UK law for online purchases.
My return was refused, with the company stating that hats are “non-returnable for hygiene reasons”, regardless of whether they are opened or sealed.

This position is not correct under UK consumer law.

Under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013, consumers have a statutory right to return online purchases within 14 days. The so-called “hygiene exemption” only applies if sealed goods become unsealed after delivery.

If the items remain sealed, the right to cancel still applies.

In my case:
- The hats were sealed
- The seals were not broken
- Therefore, the hygiene exemption did not apply

Despite this, the company repeatedly denied the return and relied on their own terms and conditions.

Retailer terms and conditions cannot override statutory consumer rights, no matter what a website policy says.

There are additional concerns:
The packaging used does not meet the standards of a genuine hygiene seal (no clear hygiene warning, no indication that opening removes cancellation rights, no specialist or tamper-evident hygiene labelling).

So again, they are practicing an illegal returns process by denying returns for 'hygiene' reasons when they are not complying with law to properly hygiene seal their items.

Only after persistent challenge and citing the legislation did the company finally issue a refund. I suspect they only issued a refund because I went to my bank and asked them to issue a credit card chargeback.

Advice for other customers if you are in a similar situation:
- You do have the right to return hats if they are unopened and you act within 14 days
- Do not accept a blanket “hygiene” refusal without question
- Retailer policies do not override UK law

If refused, escalate via:
- Your payment provider (ask for chargeback or card protection)
- Reporting the retailer to Citizens Advice / Trading Standards

The refund was eventually granted, but only after unnecessary resistance. Customers should not have to fight this hard to enforce basic statutory rights. I strongly recommend being cautious and prepared to challenge incorrect refusals.

Update - see my further reply here after company contact - Seems to be a response which, following generic excuse for promises of looking into their system, still continues to be an issue! Not to be trusted regardless of their so called 'sympathetic' response.

One star is far too many for this unprofessional company. Ordered a blouse on 1st December 2025, received it on 12th December 2025 and returned same day for a replacement size. Received email on 6th January 2026 to say out of stock and to pick another. Looking at their website there is not another in my size so would be difficult to do! Surely if they had sent a replacement sooner this would not be the case and I am appalled at the lack of any professionalism from this company. Furthermore, I am amazed that all reviews on their website have 5 stars and Trustpilot is full of poor reviews, deceptive? Will NEVER use this company again and wait with bated breath for a refund...