Hawes & Curtis Reviews 

Ware kam superschnell per Expressversand.
Rücksendung war super teuer und ich warte seit August auf eine Rückerstattung von fast 250 €.
Unternehmen antwortet nicht auf Nachfragen.
Jetzt muss ich es über die Kreditkarte Zurückbuchen lassen oder ggf. einen Anwalt einschalten.

Poor quality ties. You have to return at your own expense. Avoid!

Bought two no iron shirts they have ripped in sleeve after three weeks and they won't refund or replace made in third world rubbish

I ordered on the 5th of September, and my package still has not arrived. I emailed them, but responses are taking forever. The last update on the tracking site is from the 9th of October, which states that the item is out for delivery and has cleared customs, while simultaneously saying I have to pick it up at a pick-up point—which conveniently does not state where that pick-up point is.

The tracking company itself is useless; all I get is a bot on their chat and website, and there is no email or phone number provided.

Issue is resolved bu ti wish that in future there will be better delivery in that if a customers puts an address thats where the item should be delivered and not to an arbitary post office

Ordered a tie on Friday evening for a funeral the following Thursday. Paid for next working day shipping so should have arrived Tuesday. As at Wednesday late afternoon, still hadn’t arrived - so I had to go into town to buy another. Customer service couldn’t do anything when I phoned them.

Great products … however beware customer services is totally useless ..
the returns online system doesn’t work and customer services take anywhere between 5 to 10 days to respond .
It seems that the brand takes the cheap option which then trashes the brand as whole . But then it’s rare that any UK company actually does anything properly anymore

The products are quite nice.
The communication with them is complicated and always requires a reminder.
They do not do exchanges so pray that you do not have to return anything and claim a refund.
The return cost is on your bill and from mainland Europe costs a fortune.
The refund only comes after claim and email - not automatically!
Sorry, for me surely not a second time!

Excellent shirts- it’s been 16 years since my last Hawes shirt & I’m absolutely thrilled by the 5 I’ve ordered. They’ve exceeded what I expected… used TM Lewis & Charles Tyrwhitt & been happy but the quality & cut exceeded my expectations… I won’t be using another shirt maker again.
Huge thanks, they’re great.

One of the shirts we bought frayed badly on one side of the collar after the first wash.
We use Miele washing machine on the shirts mode for the washing.

We had issue with only one shirt and was clear it is a quality issue.

When reported this to the company’s customer service we got bombarded with messages that is tear and wear.
Even after sending the shirt at my own expenses to the company the customer service agent insisted it is tear and wear.
I then took the item to a shop, and was not surprised that the shop agreed that it is a brand new shirt and the collar fraying is a one off quality issue.

Too bad for the company to have a customer service agent that cannot differentiate between tear and wear and quality issue.

It looks like there is only one ill prepared customer service agent that doesn’t Mather what can’t think outside the box and accept the quality issue.

Funny enough I have taken this shirt to different physical branches and both of them agree is a faulty product.

Disgraceful service, delay in delivery and no willingness to help regardless so many emails I sent but yet no one cares

I recently ordered some shirts from Hawes and Curtis. It was left outside my front door as there was no-one at the property. My front door is visible from the road.

A couple of hours later, someone on a bicycle has noticed the parcel and taken it. I have this on CCTV.

As per royal mail policy, parcels should not be left outside the front door if it's visible from the road. The courier has confirmed this to be the case as well.

The level of customer service from Hawes and Curtis received has been appalling. They have not acknowledged the wrongdoings from the courier and offered any kind of help.

Having waited a little longer than expected for an exchange, the matter was quickly resolved once it was brought to the attention of a manager. The quality of their products is top draw.

Purchased monk shoes a few months ago, and due to very soft leather in toe cap and seemingly no stiffeners, it developed a crease on the very tip of the toe box (very unusual!). In terms of care, the shoes are sized correctly for my feet and I used shoes trees and occasionaly polished. Raised with customer service but they refused this was a quality issue and would not offer and refund/replacement. Very disappointing considering the shoes £169 retail price tag. Not something I have every had on my many pairs of smart shoes from a number of manufacturers.

I ordered a pair of tan wingtip brogues for £96, which looked beautiful online. Unfortunately, the shoes arrived damaged. For a brand that presents itself as premium, this was extremely disappointing.

The packing was excellent, but the product itself was not fit for sale. I contacted customer service just over an hour of delivery and it took over two days to even get a reply. When they did respond, I had to go through multiple emails, and provide extra photos, and I am expected to wait two weeks for a full refund .

I’ve since had to return the shoes at my own inconvenience. For a company with such a long history, I expected far better standards of quality control and customer service.

Based on this experience, I will not be ordering from Hawes & Curtis again.

Artikel bestellt, nach Ankunft sofort zurückgesendet, aber leider keine Erstattung erhalten :( :( :(

Bis jetzt konnte mit der Qualität als auch dem Versand und Retouren sehr positive Erfahrung festgestellt werden.

Mir gefällt alles sehr gut, auch der Kundenservice mit dem ich vor einiger Zeit in kontakt getreten war.

1 Tag nach einer Rabattaktion habe ich dieses mal wieder den Kundenservice angefragt, weil ich meine Bestellung versehentlich nicht beendet hatte. Mir wird der " Rabatt Preis" nicht mehr gewährt und das ganze unfreundlich.

Das ist schade und ich überlege das nächste mal, wenn ich bestellen will lieber 2 mal und ziehe die Konkurrenz vor.

First order, first mistake, first and last shirt!
How I wish I'd read these reviews first. Received the shirt ok, not as blue as it looked, but the fit, XL Standard Fit, is terrible. I'm 6ft, medium build, weigh 14stone. The shoulder/arm seam sits on top of my shoulder and the sleeves are nearly tight on my biceps and forearm. I'm no gorilla or even muscular, but this is ridiculous! Awful fit after drawing the line under dropping quality from CT I expected better for £40, £35 +£5 for delivery.
So with their 'warehouse' fee of £3 it's cost me eight quid to find out they mis-describe their sizes and send out close cut cheap cotton shirts! Not happy.
They also state you need to wrap the shirt 'as it was'! You're kidding me!
Tried to phone 4times. Horrible American woman accent. Four times it cuts off after ten minutes!
AVOID THIS AMATEURISH BUNCH - READ THE BAD REVIEWS, YOU COULD BE NEXT! Edit order no.3606561

Die Bestellung wurde am 20.8 ausgelöst, bereits am 21.8 wurde das Geld vom Konto abgebucht. Eine Versandbestätigung oder dergleichen fehlte. Am 26.8 habe ich dann aktiv nachgefragt. In Deutschland hatte ich eine unfreundliche Mitarbeiterin am Telefon, die mir nicht helfen wollte und nur auf den Kundenservice per Mail verwies. Diese hatte dann nicht einmal eine Tracking-Nummer des Pakets für mich. Erst nach dreimaliger Aufforderung erhielt ich die Tracking-Nummer. Das Paket hat nun, 7 Tage nach der Bestellung, noch nicht einmal das Land verlassen. In der ersten Mail schrieb der Kundenservice, dass das Paket direkt am 21.8 verschickt wurde - was mit dem Paket Tracking als dreiste Lüge abgestempelt werden darf. Mehrfache Aufforderung zur telefonischen Klärung des Problems werden ignoriert.

The quality of their linen shirts are truely appalling. Ten or so wears in and the shirt is literally falling apart at the seams. It's as if the fabric is as weak as toilet paper.

I wish I'd read Hawes & Curtis Trustpilot reviews before making a purchase. Hawks & Curtis are not a premium brand.

It's a shame I can't post photos on this review as the photos would speak for themselves.

I cared for this shirt, washed is delicately, didn't tumble dry it. I remain astonished how fragile and weak the fabric and stitching is.

I've unsubscribed from their horrible spammy and annoying emails and I will have nothing further to do with this terrible clothing company.

Clothes were good. But just the amount of plastic and paper packaging of individual shirts was ridiculous. Plastic around the collars and plastic clips seems a waste as they are thrown out and the shirt goes straight in the washing machine. Plus if the shirt is the wrong fit do you have to put all back together again to return. Even though liked cloths won't be buying when some of the world is trying to reduce single use plastics.