A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... Toon meer
Bedrijf heeft geantwoord
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The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... Toon meer
Bedrijf heeft geantwoord
As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... Toon meer
Bedrijf heeft geantwoord
A big thank you Tommy and the whole team. They always give a helpful, friendly and efficient service. Worry and hassle free and in our opinion good honest value in every way. They all care about the c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.
Contactgegevens
Haynes Group, 23 Ashford Road, ME14 5DQ, MAIDSTONE, Verenigd Koninkrijk
- 01622756781
- marketing@haynesgrp.co.uk
- www.haynesford.co.uk
4,5
Uitstekend
318 reviews
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Antwoord van Haynes Ford
Thanks Geoff, we really do appreciate your time in leaving this feedback for us, and also for leaving such a great 5* rating.
Great service
Great service, very helpful and welcoming staff. Time management was great. Can't fault the service. I'll be back again for my next MOT
Thanks
25 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Edward, appreciate that feedback and very grateful for your time in leaving both it, and a 5* rating for us.
Fuel line recall.
I received a letter in the post about the fuel line recall, I was advised to book the car in with my local dealer which is Haynes of Maidstone.
I gave the service department a call, they booked it in on a Saturday morning which was very helpful for myself as I need a car to travel to work.
I Dropped the car off on Saturday
morning to be rectified & within a couple of hours I received a call to advise me that the car was ready to collect.
I can't fault the level of service that I received, very happy customer.
21 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Steve for such a great 5* rating and in-depth feedback, we really do appreciate your time in leaving it for us.
Always polite and friendly
Always polite and friendly and give the heads up if extra works needed or advised. Been using this branch for years now and had my first van with them. Found the history of this site very interesting too!
22 mei 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Patrick for your feedback, really do appreciate your time in leaving it for us.
We do have a long history and many of the staff will happily chat about it all !
No courtesy vehicle was initially…
No courtesy vehicle was initially offered to me until I made a complaint to ford customer service, considering my vehicle was brand new. When I got my car back my centre console rubber mate was down passenger door well, and my car wasn’t wash .
24 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thank you for sharing your feedback with us Andrew. We are truly sorry to hear about your recent experience here at Haynes and would like to assist you further to resolve the issues you may have encountered.
To help us address your concerns promptly, could you please email your registration number to our customer care team at customercare@haynesgrp.co.uk?
Our team is dedicated to ensuring your satisfaction and will be more than happy to assist you.
We appreciate your patience and look forward to resolving this matter for you
Easy booking online
Easy booking online, great comms for reminders, friendly & efficient service.
23 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks for your feedback Michael and for leaving us such a great 5* rating, its really appreciated.
A breath of fresh air, very positive experience
A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my car could be collected. The overall service was exceptional. Will definitely use again. Left me complete confidence that they resolve issues rather than make up problems that don’t exist.
23 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Katy, fantastic to hear such great feedback and we really do appreciate your time in leaving it for us, thank you again.
Recall Appointment
A courtesy call the previous day to confirm appointment and a fast and efficient service the following day. Particular recognition to Tori at the service desk. Thank you.
19 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thank you very much for your feedback and for leaving us such a great rating, it is very much appreciated.
Transit Custom 25000 Service
No fuss dropping off the day before its service, kept informed on the day of service with a video of the work carried out on my Transit Custom.
Picked up the same day, so only one days loss of work for my small business.
Helpful, friendly staff in shop, and on the telephone. Great service 👍🏼
19 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Simon, we really appreciate your feedback and glad we kept your downtime to a minimum. We understand how much of a priority this is so are looking at launching a new overnight program for our business customers. Keep an eye on our socials for updates for your next scheduled service.
Ford Maidstone
Really helpful and carried out all work quickly. Thanks guys.
19 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks for your time in leaving us such a positive review and rating Tom, we really do appreciate it.
Helpful staff explaining what was…
Helpful staff explaining what was happening with my vehicle
18 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thank you for your rating and comment, appreciated lots.
Friendly greeting
Friendly greeting, attentive during my wait. Very helpful.
19 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thank you Lyn for leaving us such a great review and rating, we appreciate your time in doing so.
Iain and Team at Haynes Ford Canterbury
Iain and the team at Haynes Ford Canterbury made the process of getting our company vehicle in for service, as always! I had a call to be advised on works required, and the full report provided, with associated costs before further works began. I would highly recommend Haynes Cantebury.
18 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Amelia, we really do appreciate your time in sharing your feedback and leaving us such a great 5* rating.
Staff were very helpful
19 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks for letting us know Grant, and for your time in leaving us such a positive rating. Appreciated.
Can not fault the service from your…
Can not fault the service from your Maidstone branch. Everything is as it should be. Always provide excellent feedback on anything that has been done and follow up to ensure we are happy afterwards.
17 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Tracey, we are so grateful to you for leaving us such wonderful feedback and 5* rating.
Ford Ranger 6 year service
It was my first experience with Haynes Canterbury.
I had my Ford Ranger serviced oil change etc.
I was satisfied with the service I received. The follow up call from customer care the next day was very nice.
18 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Colin, very glad that your first experience with us was so good, our aim is for every interaction with our team to be just as good.
Appreciate you leaving us such a great 5* rating, thank you.
Fantastic Service in more ways than one!
We had our car MOT and serviced yesterday.
The team are exceptionally knowledgeable on the service desk, as well as extremely helpful and so pleasant to deal with - nothing is too much for any of them.
18 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Anthony for your time in leaving us such a great rating and review, we really do appreciate it.
Maidstone service team
The service team at maidstone were helpful and accommodating. I called up with a bit of an issue on our mobility car, they said pop on in and they'd take a look. Within 10 mins they had sorted the issue and sent me on my way. Thank you so much for your help.
12 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thank Kate for your time in leaving us this comment and 5* rating, we are so grateful for it.
Yearly safety check carried out efficiently
Easy to book the service on the date and time I requested.
I was informed during the day on the progress and when it was ready for collection.
16 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Great to hear that our processes are working well and keeping our customers informed. Thanks Bill for leaving us such a great rating and comment, we really do appreciate your time in leaving it for us.
Recall on my ford puma
I had a recall on my ford puma and was told to book in for part. This was not in stock when I phoned the garage. They took my number and said they would call when back in stock. Sure enough they phoned me to book in my car and had loads of availability.
When I dropped off my car, staff were friendly and welcoming. They phoned when it was ready for collection and the whole process was easy.
I was really happy with the service provided and will definitely use the garage again. I cannot fault my experience.
17 juni 2025
Review zonder uitnodiging
Antwoord van Haynes Ford
Thanks Ruth, we really do appreciate you taking the time to leave us such a great review and rating. Thank you very much.
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