HBH Woolacotts Reviews 

Nick at the Launceston branch went above and beyond the call of duty to help us out when our washing machine broke down just before Christmas. The customer service is A+++. Thanks again

First class service, we truly can't fault the Barnstaple branch. Have purchased various electrical items over the years and wouldn't go anywhere else! Their after sales service is second to none. Staff are friendly, knowledgeable and go above and beyond. A special thank you must go to the young lady who is an absolute credit to the company.

Supplied all the kitchen equipment for our new kitchen, outstanding service, delivery was when we asked for, held onto out items until delivered, recommended some items for our kitchen. Absolutely fantastic service

Great local company. Friendly sales staff are happy to show you products, but no hard sell at all and they give plenty of time and space to make a decision. Clever at guiding you to the appropriate price range. Probably the least pushy sales staff I’ve ever met (one of my pet hates!). Excellent delivery staff - good humoured, helpful, cheerful in the face of a crying 2 year old and no complaints about a bit of an awkward site for the washing machine. I’m very glad I didn’t buy online and shopped local at the Liskeard branch.

If like me, you are sick of ordering rubbish online and bending over for huge corporate retailers (like Currys PC world) to shaft you, You will like this south west company. I have purchased several electrical products from them in-store and online, they have not failed me. They offer a nice personal touch in-store, the assistants are not clueless kids waiting for their shifts to end. They are able to offer specialist advice based on their own experiences and they do not look at you with a gormless blank expression when you ask technical questions. The prices are extremely competitive, the goods always arrive genuinely new and untarnished. I have had quibble free replacements with their service, enough confidence to even take out extended warranties despite the decline of business on the highstreet. Highly recommended, no negative issues with them, no criticisms really. Will continue to use them for my electrical appliance needs.

Not really impressed to arrive near closing time to the Wadebridge branch and have the staff look at us at the door while we made way for customers leaving, for them to then close the door without a word and put the shutters down without so much as a smile. We decided to support a local business after lock-down, but after such a lack of basic good manners when any normal response would have been perhaps to say "I'm sorry we are closing." Or "we can give you 5 minutes to ask and look at what you would like to buy.." It seems lock-down hasn't effect them badly enough if they aren't bothered about a sale. We will be buying from Amazon instead! It will cost us less and we will not have to endure such treatment.

It would be hard to find a company with better customer service than HBH Woollacott’s. The staff are friendly and knowledgeable on all the items they stock. The pricing may match other stores but the service is second to none. I would strongly recommend visiting this company before going elsewhere.

We just received our new washing machine this afternoon. A quick phone call ten minutes before arrival was most appreciated, thank you.
The delivery team were polite and most efficient and wearing their PPE equipment including masks (during the Covid-19 time).
Excellent customer care and very professional.
I would definitely do business with Woolacotts again.

The best retailer I have ever delt with.

Delt St Austell branch and Jamie at Weybridge who was excellent demoing soundbars... they have a really cool demo room.

New Sony TV - excellent advice, timely & efficient fitting. Highly recommended.

We have been customers since 1998 and would not go anywhere else for electrical appliances. First class service with helpful and knowlegeable staff. I am thrilled with my newest acquisition, a Rangemaster cooker, and equally pleased that they were able to take away and recycle the old one.

I wouldn’t use any other electrical supplier! The staff throughout the company are so helpful and friendly. Recently my 86yr old grandad lost his wife so has been finding the coronavirus lockdown very hard, his tv being his lifeline! With it being an old model unfortunately the screen stopped working. He contacted Woolacotts..... within a few hours a new television was delivered to his door! Great service! Thanks HBH Woolacotts

Great service great prices and an excellent installation team. Cant rate them highly enough

Returned a Soundbar which did not work with my setup. After the store did not supply the correct accessories I purchased my own which the store refunded, although when the Soundbar was returned the accessory was returned but the store deducted a further amount and would not acknowledge they were wrong despite them seeing it in front of them on a calculator. Difficult company to deal with in the event of an issue purchase with caution.

From your reply you have clearly missed the point of me returning the mic. I paid £799 and then I paid £37 you paid me back £37 and then £762.99 I’m unsure why this is so difficult for you to understand and yes I am out of pocket!

Purchased an Ebac washing machine 28/12/2019, expensive but it was the model we wanted and available elsewhere for less. Delivered and installed on 30/12/2019, old machine taken away (extra 15 pounds). So far all is well, only 4 stars as we havn't had the machine for very long. This is our third major purchase from HBH Woolacotts, they are not always the cheapest of retailers, but staff knowledge is generally very good and free delivery/installation is useful. They will remain our first or second choice for future purchases. Finally, on the down side, they are very reluctant to negotiate prices.

A local store with very knowledgeable staff. We have purchased many items here and have always been delighted with their product range, service and friendliness.
We bought an integrated fridge at 4:30pm on a Saturday and it will be delivered, fitted and the old fridge removed on Monday afternoon!
Such a fantastic shop and service!

Not the best when it comes to high end TVs.. I was searching for a TV on the panasonic website. the model I wanted the website said its discontinued because its last years model but showing on panasonic sonic website only hbh had some left.. So i did a Google search found other websites offering the TV for between £1100 and £1400 but out of stock ..went onto HBH website they wanted a whooping £1899..SO I gave them a call asking why so much and do the price match. They said yes they do but because other websites were showing out of stock they weren't willing to match the prices.. I said fine what can you do a display model for, £1699.i was like wow but because it was the model I wanted and seems like its only them in the country that had any left I asked what's the very best price?
,Hbh came back at £1600..i reluctantly thought OK and was about to buy and asked could you make an exception and deliver to Manchester. Considering its 250 miles away!.. I was told no I would have to pick it up.. What!! OK.. I thought I'm going to have to do a round trip from Manchester to Plymouth and back.. So ok before I make this trip I'll just check into my local richer sounds store to see if they had the model I wanted.. And to my surprise they had the model in their warehouse and was selling for £1399 including free delivery.. So thanks for nothing HBH, if you had given free delivery I would of bought the TV for £1600 so I'm glad you didn't.!! ..... £200 saving and not having to do a round trip.. I call that a result

Best customer service and aftersales service available in the country. Superb company to deal with. Nothing is too much trouble for them. All of their staff are highly trained and professional. Thank you.

No pushy sales people. Good range of items competitively priced. Excellent delivery and installation service nothing is too much trouble. Forget the big names Woolacotts beats them all.

Always amazing service from Woolacotts - same day delivery with a brand new dishwasher on New Years Eve!!! Can’t recommend enough