HBL Reviews 

This is useless bank and mainly staff is so useless and bakwas Wait for 15 minute and when talk with them they cancelled the call without any solution that's so ridiculous way
Just wastage of time and money for only one
I think their value is not more than 1 damm

Very bad service for international remittance don't choose this Bank for international remittance they hold you amount as much as they can they will start asking for id varification multiple times even tough you varified customer very lazy service you will be very very very disappoint if you choose this bank for international remittance

You can consider HBL a good bank if you haven't have to face any issue. And if there's some issues, their netbanking is the worst, one must say.

Please don't choose HBL bank for your foreign remittances. They deliberately delayed your payment and start asking different id to verify. Its look like they want to hold your money as much as they can. Even if you told them you need that money badly and ask for help no empathy. Very rude staff.

using it for 8 years
very good experience overall, just some long timeouts at nights are annoying

I visited the Nusrat Khel branch of Habib Bank in Kohat after my account was frozen while I was in Dubai I requested to have it reopened, and the branch manager Ali Hussain assured me that it would be done within three days However after waiting for seventeen days I returned to the branch and was told that the account still hadn t been reopened Instead I was rudely instructed to close the account The manager s behavior was unprofessional and discourteous and I was left with no choice but to close my account
Additionally, I also contacted customer care, and they promised a response within three days, but I never received any follow-up.
I hope the bank addresses these issues and improves their customer service

Hbl bank account M Bilal ky name

Habib Bank Limited of Pakistan is the worst bank in the whole world ,no customer care at all the physical bank staff from top to bottom is poor in customer dealing and their mobile app is pathetic customer service of no help at all plz stay away from this third class bank I wish there was more rating below 1 star it does' nt deserver even 1 star

Very bad and completely unprofessional service. Yesterday, the HBL Ghalla Mandi Chishtian Branch called and invited me to visit the branch for the issuance of a credit card. I traveled all the way there, but when I arrived, they told me they could not proceed because my application had already been declined.

And today, I received another call from the same branch, same number, and the same officer asking me why I didn’t visit the branch. This is ridiculous and shows zero internal communication and no respect for a customer’s time.

For reference, the same branch number that keeps calling me is 063-2508815. This kind of service is completely unacceptable.

very bad experience,i m leaving abroad i changed my mobile phone, i face biometric verification issue,since 10 days i m trying to contact to customer care by call and email but they didn't solve my problem i m a loyal customer for the past ten years but they not give priority to solve my issue,i m very disappointed from this Bank and when i will go back to Pakistan i will change my bank account to other bank, worst bank

Hbl service is always worst. They send credit card and after 2 weeks they send another credit card. Don't know what they want to do. They just care about their charges and no value provided to their users.

Very bad. services hbl sent new atm card without my request i have already valid till to 2028. Blocked my online transection, every year i am facing issue. very bad response on call.

Hbl bank sab sa gandi service ha ma aj 3 bank ma gya sab ma counter pr aik banda ha or rush itna ha lakin in ko time ki qadar nhi ha meray hisab sa yeh bank pehla theak tha lakin ab bohat kharab hogya ha baray meharbani is bank ma apna account mat open krwao zaleel hojao ga

After enduring 8 years of frustration, delays, and pure unprofessionalism, I finally decided to close my HBL credit card today and planning to do the same for my account and debit card as well. Every simple request, even something as basic as card replacement, turns into weeks of gaslighting and waiting. Enough is enough.

I deeply regret opening an account with HBL. Their website and mobile app are outdated, slow, and often nonfunctional. Customer service is practically nonexistent — long wait times, no helpful responses, and no accountability.

For a major bank, the overall experience feels completely unprofessional. It’s frustrating to deal with such poor technology and support in this day and age. I would strongly advise others to consider better, more reliable banks instead.

⚠️ Public Awareness for HBL Customers ⚠️
I want to share my recent experience with HBL Ready Cash, so others can stay alert.
Rs. 6325/- & Rs 5800/- twice in a year, were deducted from my account as Ready Cash annual charges without any intimation, consent, or service expiry.
When I contacted HBL helpline, their representative gave contradictory and unprofessional responses, showing no clarity about their own policies.
This shows serious transparency and communication issues within the bank. I have already lodged a complaint (No. C2509250040 dated 25 Sep 2025) and also escalated it to the Banking Mohtasib Pakistan.
💡 Public Advice:
Always check your statements carefully.
Don’t allow automatic deductions without confirmation.
Demand transparency and accountability from your bank.
#HBLIssues #CustomerRights #BankingTransparency #HBLReadyCash #PakistanConsumers #HBLCustomerExperience

Pathetic customer service. I don't understand how these people are running such a Bank .. Really pathetic app and their customer service. I will be switching probably this time

I had some money transfered to my HBL account 3 days ago and I still haven't received it. I called the helpline to inquire about it, first of all the customer service agent wasn't have enough etiquettes to speak with a customer, then she didn't know what is the issue, why my hard earned money is still haven't been transferred to my account after a couple of days. It was not a deposit check or something which could take time, it was a simple transfer from another account via mobile app. When you need money urgently and you can't get it for days due to the issues on Bank's end it's pathetic service. What if you had to pay your hospital bill with that money?

Pathetic Administration, I am living abroad and I was trying to open RDA account but they not facilitating me they didn't even gave me response

They lack professionalism so much!!
First they will keep on misguiding you and when the time is finished they will say sorry it's not possible now. I applied for the car loan thru people's colony branch grw and they wasted my 20 days still no approval even after everything has been verified and I lost the offer of discount from Suzuki. The main culprit is the guy named "ALI" who deals with car loans. He misguides the customer so much!
Worst bank I ever dealt with!!!