Healthcode creates unnecessary administration. AXA Health used to use healthcode for invoicing. It was so time consuming that I complained and emailed my invoices directly to AXA, I also reduced m... Toon meer
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Lees wat reviewers zeggen
Special shout out to Daniel Mallett - I've been really overwhelmed with setting up my PPR on Healthcode but he's been really clear and knowledgeable about it all and I no longer need to put off anythi... Toon meer
I recently had some problems uploading invoices to this site. The problems have been ongoing since November last year. I must say that on the numerous occasions that I have called Healthcode they ha... Toon meer
Easily the worst system known to mankind. It is deliberately made difficult so practitioners struggle and lose money. Insurer companies own this system, thus it is by design to be terrible. If pa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Once upon a time – over 20 years ago, long before Bitcoin, TikTok and robotic surgeons were even a twinkle in the universe – we took our first baby steps into the world of encrypted online solutions for the private healthcare sector. A forward-thinking family unit – made up of key players in the sector – had a lightbulb moment. And from these ideas about a better way to connect healthcare businesses, the foundations of Healthcode were laid. Now those baby steps have become giant leaps for the industry. Continually developing, responding and breaking new ground. Pioneering new ways to improve efficiency and banish ineffective admin processes. All in the interest of making the lives of those using our solutions easier.
Contactgegevens
Ground Floor (South), One Causeway Park, Lovett Rd, TW18 3FD, Staines-Upon-Thames, Verenigd Koninkrijk
- 0330 900 4900
- custserv@healthcode.co.uk
- www.healthcode.co.uk
3,2
Gemiddeld
174 reviews
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The most cumbersome portal
The most cumbersome portal at this day and age. I had login problems when I needed to use HC abroad. They have never attended my case timely, let alone solve it. They stop replying my emails that asking their support meanwhile charged me almost six months. So unfair that they trust that they have a contract with all insurers that force us to use their portal. I have been experiencing their indifference and disrespect for the last eight months or so. Who does check their efficacy seriously?
10 december 2022
Review zonder uitnodiging
Antwoord van Healthcode
Hi Gul, Sorry to hear you've been experiencing issues. Please contact our Customer Services team at custserv@healthcode.co.uk and provide your user ID and the issue will be escalated.
The technician was very patient.
The technician was very patient.
But there is a big BUT... The system is not user friendly in any way.
How is it that in our days and times it takes hours if not days, and only with the technician's support to understand how to use the system??!!
Something is very wrong here. Is it right that users really need to spend hours to submit their invoices?
Its enough to read the reviews here to understand the shortcomings of Healthcode's payment system which clearly has not been improved.
Its not enough to tell the reviewers that their feedback is appreciate. Its about time you act on it!
25 augustus 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Ophra, thanks for your review, we're sorry to hear your having issues. Our Healthcode Academy team offer a range of free training modules. If you need anything else, please do give us a call on 0330 900 4900 or drop us an email at custserv@healthcode.co.uk.
Healthcode Customer Service
I've been having some issues with a consultant profile and I was assisted today by Amrit who understands the system and knows her job well. All the issues have now been rectified and Customer Service at it's best!!
25 augustus 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi there, many thanks for the fantastic review for Amrit. It's really appreciated.
Goods still not received
Same name. Different company. Apologies
22 augustus 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Michelle, we provide online IT solutions for the private healthcare sector. - We're unable to find your details on our system so please get in touch with us at marketing@healthcode.co.uk
Excellent service
Excellent service. I talked with Amrit Cheema, She was very empathetic and professional.
21 juli 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Chandra, many thanks for your fantastic review for Amrit. It's really appreciated.
Prompt service
Amrit Cheema was very helpful this morning and resolved my enquiry.
10 juli 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Claire, thanks for your review.
Really helpful and informative one to…
Really helpful and informative one to one training. Appreciate the help is resolving an issue.
11 mei 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Linda, many thanks for the positive feedback. We really appreciate it.
Excellent experience.
5 mei 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Lilien, many thanks for your review.
I just had a great customer service…
I just had a great customer service experience with Zara Kahn, who expertly navigated me through the process of invoicing. She was very professional and friendly.
27 april 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Gary, many thanks for leaving a fantastic review for Zara - It's really appreciated.
Every time I call Healthcode I speak to…
Every time I call Healthcode I speak to someone who is very patient, knowledgeable and helpful. The staff members are wonderful at understanding what I am struggling with, offering the best solutions and then guiding me through the steps to achieve this. They are a fantastic team!
11 april 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Emma, thanks so much for your kind words. Your feedback is really appreciated by the team.
Torture
Torture, so so bad, unless you're interested in the early history of websites.
If any alternative existed I would use it
3 april 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Mike, Sorry to hear you've not had a good experience. If you need any support please do contact our Customer Services team at custserv@healthcode.co.uk.
Good people, but this organisation needs to improve
This review is for the person I dealt with, NOT for Healthcode in general - the platform continues to have problems and many features don't work as they should. However, today I was assisted by Amrit who provided excellent customer service. I am not a happy customer at the moment, but she listened carefully to my complaints (there are several ongoing issues!) and did what she could to assist. She also called me back as promised, and though I am still not happy with the system in general, she was able to provide good information which will hopefully improve our billing accuracy.
17 maart 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi there, Sorry to hear you've been experiencing issues with our platform. We really appreciate your feedback and the kind words for Amrit. If you continue to experience any issues, please do contact our customer services team.
Antwoord van Healthcode
Hi there, thanks for taking the time to leave a great review for Amrit.
Amrit was amazing
Amrit was amazing. Very helpful. Went away and solved problem and rang me back as promised.
8 maart 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi there, many thanks for leaving a great review for Amrit. It's really appreciated.
Hassle-free service
A straightforward conversation with Amrit and the issues that I had regarding my subscription was dealt with quickly and efficiently
2 maart 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi there, thanks for leaving a great review for Amrit. It's really appreciated.
Communication with Healthcode has…
Communication with Healthcode has always been good and they are responsive. Amrit dealt with my query via email very quickly today and my problem sorted.
15 februari 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Madeline, many thanks for leaving a great review for Amrit.
Prompt assistance from Amrit today
Prompt assistance from Amrit today. Answered my query!!
1 februari 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Emily, Really appreciate you taking time to leave a great review for Amrit.
Had a call with Amrit who was…
Had a call with Amrit who was incredibly helpful and walked me through stopes needed via screen share. smooth experience.
31 januari 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hello, Thanks for leaving such a fantastic review for Amrit.
Healthcode have always been good but…
Healthcode have always been good but today she sorted my query out very quickly and helped me by screen sharing and trained me for issues next time!
31 januari 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Sarah, many thanks for the great review. it's really appreciated.
Excellent help from customer service to…
Excellent help from customer service to change bank details
30 januari 2023
Review zonder uitnodiging
Antwoord van Healthcode
Hi Matthew, many thanks for your review. It's really appreciated.
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