After buying this pump,it came without a hose tail connector This isn’t a cheap pump and after buying various pumps over the years,this is the first one that I consider came incomplete.Worst to come,I... Toon meer
Bedrijf heeft geantwoord
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We needed a solution for watering a large number of standard trees that were located on a 15m high hillside and we can only access the base of the area with the water bowser. Henry Pumps worked with u... Toon meer
Bedrijf heeft geantwoord
Have purchased 3 pumps now as a contractor in industry I need fast turnaround and knowledge the right pump will be supplied for the job. Henry pumps have done exactly that for me.
Bedrijf heeft geantwoord
I had been struggling to source the correct pump for a fountain in my pond. I chanced upon Henry’s Pumps and Billy noted all the circumstances. He suggested a pump that was considerably less money tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly supplying the largest range of water and waste water pumps in the UK including Koshin, JS, Zenit, Flygt, Lowara, Caprari. Independent & friendly advice.
Contactgegevens
Verenigd Koninkrijk
- www.henrypumps.co.uk
4,2
Goed
50 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Speedy and efficient delivery.
Speedy and efficient delivery.
Received helpful advice over the telephone prior to purchasing a puddle pump. Goods received the next morning, well packed and easy to setup and use.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Henry Pumps
Thank you for the nice review, Jim. All the best with the Puddle Pal pump.
Excellent company to deal with
Excellent company to deal with, I needed an tsurumi oma2 sump pump and was quoted £399+vat and del from tsurumi. I spoke with Jamie at Henry pumps and was advised that I needed the oma5 pump. Ordered it yesterday at 10.30 am and it arrived today at 9.30am. Less than 24hrs later!
And at a cost of £344.40 inc vat and del
What great service.
Thanks again Jamie, next time I need another pump you will be my first call 😎
Peter Talbot
Stafford
27 september 2024
Review zonder uitnodiging
Antwoord van Henry Pumps
Thank you, Peter for the 5 start review. We are delighted with your feedback and I will certainly pass this onto Jamie. Thanks, Steve.
Right pump for the job
Needed a pump for our sports pitch urgently when ours broke down. Called into their trade counter and they had just the pump I needed. Great advice on the day. Pump in and working great!
7 juni 2024
Review zonder uitnodiging
Antwoord van Henry Pumps
Thank you for your kind words.
Not to be trusted!
Not to be trusted!
All the positive reviews are based on quick delivery times and not customer service. Henry Pumps gave me some poor advice, then ignored emails and then refused on multiple occasions to meet their responsibilities, under the Consumer Rights Act 2015, to accept a return.
The worst customer experience I’ve ever had. I am pursuing via other means.
3 januari 2024
Review zonder uitnodiging
Antwoord van Henry Pumps
Sorry to see that you were not happy with the service received, Andrew. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
Excellent next-day delivery & Customer Service
Excellent next-day delivery, via DHL needed some pre- purchase advice which Theo supplied, and needed some further clarification post-purchase which again Theo Assisted in Supplying. The pump is now installed and all working as it should. Buy with confidence.
Wayne & Sue
Oaks Barn Farm
24 januari 2024
Review zonder uitnodiging
Item arrived the day after ordering &…
Item arrived the day after ordering & was well packaged. Great service
8 december 2023
Review zonder uitnodiging
I bought a pump from this company and…
I bought a pump from this company and wanted some extra information about the pump that was not in the instructions.
I e-mailed them some days ago, but as usual, no reply.
I don't know why people like these bother to have any support contacts as they clearly either don't look in their in box or more likely, can't be bothered.
Typical lazy UK company who take your money in seconds but that's the last you hear from them.
There are probably better companies out there selling pumps, use them and not this shower.
28 juni 2023
Review zonder uitnodiging
Antwoord van Henry Pumps
Sorry to see that you were not happy with the service received, Mr Slater. I can assure you that is not our standard practise. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
CANNOT RECOMMEND THIS COMPANY HIGHLY…
CANNOT RECOMMEND THIS COMPANY HIGHLY ENOUGH.
The whole transaction from the ease of ordering, the speed of processing to the order confirmation was exceptional.
My item arrived the next day, which was also a plus, considering the CV-19 situation.
The packaging and product was first class. The whole experience, being my first purchase from Henry Pumps, was first class.
Buy with confidence.
4 juni 2020
Review zonder uitnodiging
Antwoord van Henry Pumps
Thank you, Paul for the kind words.
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