Hidden Hearing - Barnstaple Reviews 170

I attended an appointment at the Barnstaple shop today. Excellent experience made by the staff especially Shaun Samuels.

Sharon was incredibly helpful with her technical abilities and her delightful manner. I left the shop having had an outstanding experience of customer care.

I recently called in for more bits and pieces and advice. Service excellent. Sharon was very informative and patient . Can’t wish for anymore .

I am on holiday in North Devon and forgot to bring my hearing aid charger with me. Seeing that Hidden Hearing in Barnstaple were Oticon agents I enquired about buying a new charger from them. Not being a customer of Hidden Hearing I was amazed that they offered to loan me a charger free of charge for the week and they gave me a stamped addressed envelope for the return once I was finished with the charger at the end of my holiday. Apart from being happy to be able to charge my aids I am extremely grateful to the kindness and benevolence of the staff to help me.
What a marvellous attitude and many thanks to Shaun and Laura.
Best regards Tony Wootley

Carys, Baker was exemplary, her communication was clear and concise the complex issues explained very clearly. it was a brilliant, interesting experience that also provided reassurance of potential solutions for the future. Very highly recommended.

Shaun is alway so helpful & patient.. my appointments are booked well & the staff always update you on any changes very happy with service from hideen hearing thank you for making my world normal as your hearing makes such a difference

I decided a few years ago to go to Hidden Hearing after considering other similar companies. I wrote a favourable review.
Today, I went to my usual HH in Barnstaple. I have not been able to clean or renew my ear pieces as I have had a few health issues, the last being a fractured wrist!
The young lady receptionist did it all for me with a smile and friendly chat. Wonderful, I can now hear better.
Always, always such lovely service. Well worth digging deep into your pocket!

For somebody who didn’t think they had hearing problems, like me, Shaun has changed my hearing for the better. Thinking my husband mumbled, didn’t hear what I was saying and having the tv on loud volume. Well I can hear him clearly and tv now on low volume. Thanks Hidden Hearing and Shaun for making the process easy

Whilst on holiday in Barnstaple my husband had a problem with his hearing aid, we went into the Barnstaple branch and saw Sharon. She was extremely helpful and sorted the problem for him in minutres.

Sharon was patient, friendly and helpful. My hearing aids were fully serviced for me while I waited.

Having been with Hidden Hearing in Barnstaple for many years, Shaun and Sharon and the service they provide is first-class in all respects. Shaun, whose professional but patient and friendly approach cannot be faulted.

A fine professional assessment of my hearing problems and the provision of hearing aids finely tuned to my personal circumstance which solved them. Could not have wished for better treatment or a more accomplished audiologist than Shaun at Barnstaple HH.
John Nettles

Always efficient,attentive and thorough.
Always found to be well organised and friendly.
A better service than another high street name.

I called today just for general advice with regards to Auditory Processing Disorder. Although Sharon couldn't help she went above and beyond to help source contact details and names of local people who might be able to help. This care and support would make me go back to Hidden Hearing in the future.

Made an appointment with Shaun as had a problem with my left hearing aid who dealt with very promptly and efficiently. Very much appreciated

I recently upgraded my hearing aids and wow what difference! Firstly, Shaun was hugely helpful and supportive, his expertise second to none. Making the change has made a massive difference to my life, for the first time I can hear properly in noisy areas such as restaurants, pubs and busy workplaces. It was such a joyful experience after so many years to be able to be fully engaged in a conversation where there is lots of background noise and not feel isolated or embarrassed. My confidence has gone up and I feel like I can enjoy my life and my work so much more fully now my hearing is significantly better thanks to Shaun and the team.

Barnstaple branch, always polite, helpful, courteous and friendly ( special mention for Sharon who often gets the short straw of dealing with me!

Great service as it always has been took the time to explain and show me exactly what is going on with my hearing have no complaints at all thank you

A pleasant and useful experience from start to finish from both Sharon and Shaun.