Hifi Corporation Reviews 

I bought a ps5 2024 December and now in January 2026. 1 month after my warranty expires. I asked hi fi corp if they can help me with my ps5 it keeps throwing me out of all my games after 5min of playing, i ask if they can repair the ps5 and Pearlene the manager told me that they can not help me with the repair of my ps5 do to the warranty expired and was not very helpful gave me the nummer of Gamefintiy that does not work and i must Google for help because they will not help me.I will never buy anything at Hi Fi Corp because all the goods only last a 1year what i waste of R13 000.

I recently ordered online for an item from hifi corporation, stock was confirmed, order placed and paid, funds taken off my credit card. A day later I receive a call from Cresta branch indicating that the item had been sold to someone else after I placed my order and they no longer have stock. This in itself is unethical. In addition to this, I was informed that they will refund my payment in 7-14 days. Again, highly unethical. The two issues here are the facts that they saw fit to sell the items I had already purchased from under me, and then hold in to my funds for an extended period. Why should I bear the cost of their error. In discussing with their staff, they were completely unhelpful with this matter, and simply passed it on to another department who did not come back to me. I followed up with a their online complaints department and only received a response indicating it had been passed on to the relant person. No call to date, nearly a week later. Absolutely pathetic, considering their statement that they provide excellent customer satisfaction and have empowered staff. Clearly the company condone unethical practices as I have detailed, are not committed to customer service, and definitely do not have empowered staff as this was simply passed on to another person with no follow up.

I bought a fridge in dec 25 from hifi corp ballito. Fridge was damaged. Its now jan 26 and all I get is excuses. Rakhee from that store tells me today that refunds are backlogged. Are they hoping I will forget that they owe me money??
As of now this looks like thievery!

Liars in-store. Promises made on a call. We drove all the way there and nothing promised materialised. Some floor staff are Very conceited and obnoxious. With the sour management that we encountered shows the staff quality

The worst online shop ever
They don't deliver, they dont communicate.
My order is delayed now I'm the one who must run after them

They have a good customer service and Percy was really good.

I received outstanding service from one of the employees at HiFiCorp(PEPKOR) at Canal Walk. The employee (Mbuso Mkumbuzi) was extremely helpful and friendly. It was a pleasure doing business with him and I will definitely return for future business when being served by someone like him. THANK YOU Mbuso!!

I ordered a bed on the 10th of October and was given a delivery date of 16th of October, I used they WhatsApp Portal to reschedule the delivery for the 18th , come the 17th I'm given another date of the 20th and mind you the 18th has not been cancelled, I called the center to ask To finout why the double dates they assured me the delivery will be done on the 18th no later then 5pm. It's the 18th I've been waiting all day no cancelation sms or reschedule nothing from them , I call the center on the 19th so ask what happen they tell me it's been rescheduled for 19th and at this point I got no sms no communication regarding this , they expect me to wait around all weekend for them when they don't even communite as to what's going on.
Not acceptable!!!!

I ended up having to cancel my order , to day is the the 20th and no one can tell me why my delivery didn't arrive on the 18th and why no one communicated. Sad because I actually buy a few things from them I think it's best to stay away from getting things delivered from them , I can order from AliExpress and they communicate better and that from China

Hi-fi corporation Mafikeng is the worst torturing shop in South Africa
Bought chest Freezer which was not working from day one reported it and was told to wait for 21 days to get help,reported same Freezer last month ,I have never got help not even feedback from them
Tried to call them they just leave me hanging with no answers
Please can someone visit this shop and fire Ndabazitha because is like a witch with no regard for respect and customer care
I need refund or exchange for another better Freezer because I spent R41000 in that shop in one day

Packard Bell T10 10.1" Full HD 64GB LTE tablets purchased in December 2024 at a cost of R2,499.00each

In June 2025, the tablet stopped charging completely. I returned it to the store where I was informed it might be the charging block and was told it would be sent in for assessment. I was also told not to call, as I would be contacted once the repair was complete.

After more than two months with no communication, I contacted the store at the end of August, only to be told that my contact number had been recorded incorrectly and that the device was supposedly repaired. Upon collecting the tablet, I noticed the issue on the job card was inaccurately logged as “charging slowly” — a complete misrepresentation, as the device was not charging at all.

Despite being told it was repaired, the tablet still had the exact same issue. I returned to the store the next day and raised the matter with the store manager. The interaction that followed was both unprofessional and dismissive — I was questioned about where the charger broke, and the implication seemed to be that I was at fault for the damage. I was also told that the issue may have arisen because I didn’t use the original (broken) charger — a frankly absurd suggestion.

I was assured a follow-up call on Monday, 2 September 2025, but that call never came. On 5 September, I phoned the store myself and was informed that the repair company hadn’t even collected the tablet yet.

This level of incompetence, lack of accountability, and disregard for customers is completely unacceptable. The failure to repair or replace a faulty product within a reasonable time (especially after more than 2 months) is a clear violation of the Consumer Protection Act.

I am formally requesting the following:
Immediate replacement of the faulty tablet with a new unit, as the original was clearly defective.

Kindly respected and friendly, I am very happy customer service am thankful murendeni

Horrendous online service.

Bought a Bosch Hob online (Order # 501056998) on 18/05 and received and email the following day that the order will not be fulfilled.

Extract from the email
"An error occurred on the HIFI Corp website, which resulted in a product being sold to yourself that had insufficient stock – Unfortunately this was due to a technical error on our website and we will not be able to fulfil your order due to the unavailability of the item you ordered.

Firstly, please accept our sincere apologies for the obvious disappointment this error may have caused you – Although we have processes in place to prevent these mistakes from happening and catching these errors before going to print, on occasion mistakes do happen and we apologise for this impacting on you.

Any monies paid over to HIFI Corp for this transaction, will be refunded into your Card in full."

As if not fulfilling the order was not bad enough, received an email on 21/05/2025 advising me that I will get my refund after 7-14 days;

"We apologise for any inconvenience caused.

Please be advised that the refund takes 7-14 working days to reflect in your account."

They have the worst service ordered online from them on the 3rd of March until today there's no delivery and Bo communication they don't deserve even one Star save yourself from stress don't buy from HIFI CORPORATION I have been making calls all they do is lie. They promised delivery takes 2-5 days 16 days have passed and I get is crab about couriers

Excellent service from Eulander who kept me up to date on the progress of my repair.

I am extremely disappointed with the service from Hi Corp. I purchased a bed that was delivered on the 3rd of December, only to find out it was the wrong size. I lodged a complaint on the 4th, received a reference number, and was asked to send pictures, which I did.

It’s now the 25th of December, and I am still sitting with the incorrect bed. Despite following up, there has been no resolution. This level of poor service and lack of urgency is unacceptable.

I expected better from Hi Corp and will think twice before making another purchase. I hope my experience encourages better service for future customers.

Never trust HiFi Corp Online to deliver or even answer you calls, chats, emails. Parcel never arrives, then you have to fight to get your money back.

I placed an order for an oven on 27 November 2024. (ORDER NUMBER. **********91). After 5 working days I called to enquire, the lady was rude and said the order would be delivered the following day, which never happened. Two days later I received a message stating the order would be delivered 28 November 2024. Ironic, I received the message on 3 November 2024, It's shocking.

Dear HiFiCorp Customer Service,

I am writing to express my extreme dissatisfaction with the service I have received regarding an order I placed with your Amanzimtoti branch. On August 3, 2024, I was advised to make a purchase in-store for a item since it was out of stock, and I was informed that it would be retrieved from your warehouse and delivered to the store for click and collect.

Despite my repeated follow-ups throughout August, including a visit to the store where I was assured of a delivery by August 16, I have yet to receive any updates or my order. As of August 30, 2023, I am still without my purchase and have had to make multiple inquiries, which have yielded no satisfactory results.

This level of service is unacceptable. It is extremely frustrating to be left without any clear communication or resolution. I am concerned about the lack of responsiveness and the apparent inefficiency in your order fulfillment and customer service.

all i get is, “a refund will be processed shortly after 28 days of waiting”

I look forward to your prompt response and resolution to this matter.

Sincerely,
Olwethu