Hillier Garden Centres Reviews 

I always come Hillers in wood house lane and today was different, Ian having few problems with plants and I knew they be able to help I met Josh there and he was so knowledgeable and told me how overcome these problems with 5 different plants
He was very polite and made lasting impression on I felt I needed to write here
Thank you again Josh

Note to managers. It’s nice to know that you spy on your checkout staff, 1984 style, to ensure that they are asking all customers if they want to join the loyalty scheme, and if they say NO to try and persuade them to. However when your checkout staff feel compelled to carry out this exercise, because of the spy system, at the expense of the time of others waiting to be served something has gone wrong. It leaves those waiting to be served thinking that Hillier’s management care more about signing up a new loyalty scheme customers than it does about the time of somebody who is waiting to be served, has used the centre for over 30 years, and has been a loyalty card members since the year it commenced. And don’t you dared say “but it only takes a few minutes..” they are my minutes not yours.

Food was served cold , reheated in microwave. Cheap bacon, mushrooms and sausages so overall not a pleasant experience and won’t be eating there again

A massive thank you to the Three Legged Cross cafe, especially the young waiter and the manager. I was there yesterday afternoon with my sister and elderly mother. We ordered 3 cakes, bottled water and a pot of tea and when I discovered I had left my purse at an earlier restaurant the manager paid for my order straightaway. I had travelled down from Worcestershire so was unable to return today to pay. Very thoughtful staff who did it all without any fuss. Absolutely brilliant 🤩

hillier garden centre stonecross eastbourne

just taken my old mum to lunch in their cafe,
absolutely rank.... we had fish and chips for 3
costing £40.00 with a cup of tea each. i have never had such disgusting fish in my life, in fact there was no fish it was all greasy batter, it actually has made me feel ill. i will never eat there again.

I visited their garden centre in Marlow today. When I asked a staff member for help I was quite taken aback by her very unfriendly attitude towards me. I asked her how she was and she responded not well and to stay away from her as she had a cold. I won’t be going back there in a hurry

Hillier garden centre Cheddar. Stood in a queue at the cafe for 20 minutes and then gave up as nothing was moving. Rest of the garden centre really poor over priced rubbish clothing and shoes. Not as good as most garden centres very poor service.

We had a very bad meal,the response from the owner was to get in touch so I emailed management but no response as per usual so would not eat there again they do not care about their customers

Very disappointed-when you buy a light breakfast for £6 you really don’t think it will be that light!! The sausages were tasteless and the mushrooms were tinned - everything was tiny and eaten in 3 minutes - and we are not oversized people. Im it was child size !!!

Visited last month for food and was good. However Visited xmas eve and what a disappointment. Very slow and bad service..when we eventually got our food that was sat (waiting for staff to deliver after cook constantly ringing the bell) it was very poor for what you pay. Unfortunately we will never return. Worst thing they ever done was change the cafe here!!!

We stood at the counter of the restaurant at Hillier's in Hailsham for 5 minutes while 4 people behind the counter busied themselves doing nothing. One then finally served the man in front of us but then disappeared again up near the checkout.

Another couple of minutes passed and finally on an extremely quiet day we got served, only to be told that now it was 3pm they were no longer doing sandwiches.

Basically this is totally crap customer service.

Hillier Garden Centre restaurant (Botley, Hampshire) totally Covid19 compliant with good spaces between tables, good selection of cakes etc. Very good, prompt service - highly recommended.

Visited this shop had my visor with me
The person I was with is unable to wear a mask ( faints if she wears one )we explained this but refused entry. It clearly says on the government
Rules this is okay if you can’t. It would seem Hillier has it own rules This is the first time we have been refused entry to a shop since this mask law was brought in