Hitchfields Reviews 126

Unprofessional Dealers.

After driving for 4 hours and then waiting almost another 2 hours to be seen to (after being told they would be 2 mins) I was instantly hit with “you car is different to the pics”. I knew at this moment they were about to withdraw the offer they had already made and to lowball me.
He then left and half an hour later decided to come look at the car again.
He took over £3000 off the offer as he claimed I didn’t tell him about the damage. I did. He has the pictures and messages and if there were issues with the pictures why not mention before you sent me an offer?
He starts going on about how it needs new bumpers, wings, mirror caps (I will give him that one) because you can’t touch them up.
I had to interject and let him know I work in the industry and to stop lying to me. I think this is when things went sour.

They accused me of lying and trying to hide the damage on the car. I had sent the salesman himself pictures of the car and a separate message about the damage plus it’s an 11 year old car. It’s going to have wear and tear. Plus the fact I was taking the car for them to view..there was no gain for me to lie about my car.

The manager claimed it was because it was wet in the pictures. Again why not mention this at the time? It would have saved many problems.
He also did not know the salesman had agreed that if I liked the car I would be taking it home that day as I live too far away to go back and forth.
That was when I was informed the car wasn’t even prepped!!
why had your salesman been trying to get me to pay £500 the day previous to take away a car that you had not prepared. now is that kist cosmetic or were you about to take a deposit for a car that hasnt been in the workshop and could have major issues??

I still tried to work out a deal (stupidity on my behalf) but was just belittled by the manager and the sales manager until I walked off.

Nice selection of cars, unprofessional staff.
I would not even enquire with them in the future.

I bought a range rover velar from hitchfields sam the gentleman that I felt with was very professional and helpful the car is absolutely beautiful the service i received was first class and they were there to help

The experience was awful from the moment we arrived after a four hour drive. Salesman who arranged the viewing was not in work.

Another man then couldn’t find the car. When he did he couldn’t start it and had to get a mechanic to do it.

Car hadn’t been cleaned and had fuel for 8 miles on the test drive. Car was all good, then they start with the re-negotiation of the previously agreed price. £250 less than previously agreed for the part exchange.
Then an additional £250 for PDI never mentioned before.
They eventually agreed to waive that after I complained.

Despite being annoyed after the price change and general confusion with the salesman I agreed to buy the car and transferred the funds and taxed the new car.

Then they start an inspection of my part exchange car, which they said was in excellent condition, this went on for over 90 minutes, before the sales manager suggested there might be a fault with the catalytic converter?
There has been no issue of any kind with the car prior to this. They had to get the head technician to check the car, another 30 minutes.
He then informs me of a fault in the exhaust, a flap that wasn’t working. Which he informed me had no detrimental effect on the car functioning and was purely to change the exhaust noise?

The sales manager then said that for me to buy the new car they would have to cover the potential risk with a additional charge of £250, yes the same as the PDI charge I had removed earlier.

We had been there for almost 4 hours at this point and I sadly paid the extra and we eventually got away from there.
I should never have paid the extra and it will annoy me for ever. I will never ever go back there or recommend anyone else to go there.

Then when we get home, find out that the one key doesn’t work.

Hitchfields experience is definitely one to be avoided.

Just been down to collect my Audi A1 and couldn’t be happier with the service, Jo clearly and transparently laid out all my options when it came to the purchase, no messing around and straight to the point with the facts which I really appreciate.

Buying a car from Hitchfield Huddersfield was one of the biggest mistakes I’ve ever made. If you enjoy being lied to, ignored, misled, and left thousands of pounds out of pocket, then by all means, go ahead. Otherwise, avoid this place like the plague.

I was sold an Audi A7 that was supposedly in “excellent condition.” What I got instead was a complete mess: a cracked windscreen, a broken spoiler, and a coolant system ready to fail. Within 24 hours of driving off, the car started showing problems. That should have been the first red flag—but sadly, it was only the beginning of a nightmare.

Matt, their after-sales manager, is utterly incompetent. He gave me empty promises, ignored my calls, dodged emails, and showed zero accountability. Weeks went by with no updates while my car sat in their workshop. For week I had to get public transport because they couldn’t get their act together.

When the car was finally returned, it had more issues: a malfunctioning radar sensor, a leaking AdBlue injector, and contaminated coolant. Audi diagnosed the problems and charged me over £1,700 to fix the mess Hitchfields handed me. Matt had the nerve to tell me to go to Audi, promised to cover the costs—then vanished. Not a word. No refund. No explanation. Just pure cowardice.

The arrogance and negligence on display here are genuinely shocking. This dealership does not care about its customers once they’ve taken your money. Their word means nothing, and the aftercare is practically non-existent.

Hitchfields is not just a bad dealership—it's a ticking time bomb of bad faith, broken promises, and financial pain. I wouldn’t trust them to sell a bicycle, let alone a £20k+ vehicle.

If you value your sanity, your wallet, or your time: DO NOT BUY FROM HITCHFIELDS. EVER.

Purchased a car from Hitchfields back in March, an overall good experience from start to finish. Neil and Joe were helpful, and it didn't take long to complete the purchase. Everyone was very polite, helpful, and knowledgeable. Communication between shop and customer could be improved in my opinion but no other points to be made. I would definitely recommend and use them again in the future.

Great friendly service recieved from Neil and the team when purchasing my land rover, would highly recommend.
Very pleased.

Had a very good experience when buying a car from here. Neil did everything he said he was going to do when putting a deal together which helped it to be an easy purchase

Very efficient and easy to purchase my new vehicle.
Would recommend this dealer.

Alastair was my sales guy. Really friendly and helpful. Car was prepped and ready for me in a week. Couldn’t recommend this company enough

A refreshing service at Hitchfields recently: Neil was knowledgeable and friendly. I asked lots of questions and he was so patient in explaining, ensuring myself and my husband knew exactly what we were purchasing. I would 100% recommend that you ask for Neil if you’re planning on buying a car at Hitchfields

Has some of the best quality cars and workers are great. Big shout out to Neil! He really is great and made me and my husband’s experience the best it could be.

Great service!
It’s a breath of fresh air to have had such a good experience of buying a car! From enquiring, to test driving and buying the car and driving off was effortless.

Neil was so helpful, he made the whole process easy. Couldn’t recommend him or Hitchfields any higher.

Sam was amazing throughout the whole process. Quick turnaround and perfect car. Pleasure doing business Hitchfields!

Jimmy was excellent, any issues resolved and prompt pick up on request. Easy buying experience

Had a fantastic experience today with Neil who provided a brilliant service all way round the process. Was very patient and knowledgeable across the board and even catered to anything I wanted which was amazing of him! Overall a super easy and hassle free experience that saw me in and out the door with no stress. Would 100% recommend Neil to anyone thinking about coming here.

We’ve had a great experience with Hitchfields buying our dream family car!
Sam was fantastic from start to finish, he answered all our questions which gave use the confidence that we were buying a good car, we did a part ex with our car, and even though we had to renegotiate it was all dealt with easily and smoothly.
The car was ready when he said it was going to be, valeted as expected and made sure all paperwork was sorted in a timely manner
Highly recommend, and thank you again we love our new car!

Neil has been wonderful, from my enquiry right through to collection of the car. Friendly and professional. Thanks Neil and team.

This is the second vehicle I’ve purchased from Hitchfields. Always found their customer service to be exemplary even when dealing with minor problems after the sale. Just picked up my new vehicle and again cannot fault the level of service provided.

Hassle free car sales, straight forward and upfront 👌Brilliant job Jo 👍🏻👍🏻