Hitchfields Reviews 125

Excellent, efficient and cheerful dealings with Jimmy from start to finish
He knows his stuff
Many thanks Jimmy

Unfortunately still waiting for the garage to fix the errors with the car. Will fill in this review when the next stage is hopefully completed 09.04.25

Edit* Car never was fixed by the garage. They had us return it to them to attempt to find the fault which they were unable to do in 3 hours. They then requested that we next leave the car with them for several days but refused to provide a courtesy car. This was not possible as it was the only family car with a young family. Eventually it was agreed we would take the car to a local garage of our choosing and they gave us 1.5% of our money back in order for us to not return the error to them. We agreed to this as any alternative they were suggesting to even look at it was not feasible as we cannot hand over our vehicle for long amounts of time.

Staff always spoke nicely to us and the venue to look around seemed professional and well stocked.

Had we of known the issues we would have faced buying a car from here we would have chosen not to.

jimmy was amazing! really helpful, knowledgeable and always answered any worries/questions i had!! thank you you made the whole experience and transaction pleasurable

Nice place with some lovely cars, Sam who dealt with me was nice and took good care and got me with a deal to push me over the line good experience

Great service from Jimmy, beautiful car, thank you!

Fanstastic hand over from Jimmy on my D300 Discovery, collected me from the station and super quick service! Highly recommended. Will be using Hitchfields again.

Fantastic service from start to finish, very good deal and extremely professional. Neil Pritchard dealt with the handover of my Audi A6, explained everything and processed the vehicle for me, really helpful and professional guy. Please to deal with the team.

Excellent customer service. Alastair was helpful and knowledgable. Highly recommend.

Got a great deal on a 2019 Ford Focus ST-Line X from Hitchfields, Neil was very friendly and helpful. He made sure the car I wanted was up to scratch ready for driving away the next week. There were a few scuffs on the body work from the previous owner but Neil made sure they were all removed and polished free of charge. Would recommend if you’re looking for a decent deal on a second hand car and quick turn around.

Just purchased a motor from Hitchfields with the aid of Sam. Very thorough from start to finish with absolute transparency and helpfulness throughout.
Polite and professional it made the experience so much easier. Would recommend to others & there’s a great selection of nice motors sat there to choose from.
Thank you.

Dealt with Alastair and he provided me with excellent service. Couldn’t have dealt with anyone better than Hitchfields, would highly recommend.

Dealt with Alastair and he helped me choose a car and couldn’t have dealt with anyone better than hitchfields, very quick and service

Fantastic service. Staff were extremely helpful... Jimmy was so helpful on handover..... Would highly recommend

I recently had the pleasure of purchasing a Volvo S90 from Hitchfields, and I can confidently say it was the most seamless and enjoyable car-buying experience I’ve ever had. From the very first interaction to driving off the lot, everything was handled with the utmost professionalism, efficiency, and care.

A special thanks to Neil, who provided top-tier customer service throughout the entire process. His knowledge, transparency, and friendly approach made me feel completely at ease. There was no pressure, no unnecessary delays—just smooth, straightforward communication and a genuine willingness to help.

The car itself? Absolutely immaculate. Every detail was exactly as described, and it was clear that Hitchfields takes great pride in offering only the best vehicles to their customers.

If you’re looking for a stress-free, first-class car-buying experience, I highly recommend Hitchfields. Thank you again, Neil and the team, for making this such an enjoyable purchase!

Great service from Hitchfields with Neil was fantastic from start to finish. Would definitely recommend to anyone!

I dealt with Neil Pritchard since my first call around buying a car from Hitchfields. The standard of customer service was excellent.
He was extremely helpful going above what was expected to provide detailed personalized videos of areas of the car that I requested. Answering all my questions and getting back to me with updates.

It was a very pleasant experience dealing with Neil, if only all car dealers were the same !

From the start Sam was so helpfully and made the whole process easy and stress free. He was very helpful and Informative. Would highly recommend as this should be how cars are sold.

Everyone very friendly and keen to help. Beautiful selection of cars and staff open to discussions. Neil was very honest and had great customer service. Would have been 5 stars except for some miscommunication between departments which caused unnecessary stress.

We recently purchased a car, and the experience was fantastic from start to finish. We worked with Neil, who was incredibly helpful and made us feel confident in the quality of the car. Unlike other dealerships, there was no pushy sales pitch, just honest, knowledgeable advice. Neil went above and beyond, sending us videos, answering all our questions, and sharing his expertise. The whole process was smooth and stress-free. We highly recommend.

got new car today, jimmy was very patient and helpful and made the process run smoothly