One of the worst payment processor I've worked on. 1. They never specify the right payment methods in their documentation and its been missing you need to contact the support to get what is th... Toon meer
Bedrijf heeft geantwoord
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We’ve shortlisted a few payment systems available in SG. And we all agreed on choosing Hitpay as our payments solution for our tradeshows. We’ve tried and tested hands-on. And we can tell you, No Regr... Toon meer
Bedrijf heeft geantwoord
I've been with HitPay since 2023. Lately we transitioned to Sdn Bhd and of course that created chaos because a lot administrative and banking shifts. Thank you the compliance team, particularly Tracy,... Toon meer
Bedrijf heeft geantwoord
From the first day of engagement, their representative was very engaging, helpful, friendly and informative. She (Tracy) answered our enquiries excellently and guided us through all the checklists. Sh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Contactgegevens
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4,3
Uitstekend
411 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Easy and smooth onboarding process
Easy and smooth onboarding process. However, the eKYC verification is not mobile-friendly—the display should be properly optimized to fit the screen.
23 april 2026
Review zonder uitnodiging
Nice app and services
23 april 2026
Review zonder uitnodiging
Using hitpay has improved our…
Using hitpay has improved our operational efficiency. As an SME, cost and reliability are critical, and they delivered on both. Their customer support team is responsive, and the onboarding process was smooth. We’ve seen measurable improvements in productivity within just a few months.
8 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Hey Jerome,
Thanks for your feedback! We’re glad to hear that our platform and team has helped you in running your business. We appreciate your support!
Transitioning from sole prop
I've been with HitPay since 2023. Lately we transitioned to Sdn Bhd and of course that created chaos because a lot administrative and banking shifts. Thank you the compliance team, particularly Tracy, Mel and Via for helping me get things in line. Considering the difficulties we had with certain administrative snags, they finally helped me transition to my new company without disrupting the existing flow of business.
8 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Dr Arvin!
Thank you for your continued trust since 2023 and for sharing your experience.
Glad to hear our team, especially Tracy, Mel, and Via were able to assist you through the transition and keep everything running smoothly. Thank you for your patience and partnership! :)
Easy to use and install
Easy to use and install; it is an all-in-one platform that makes it easy to track our sales and inventory. It is especially useful during pop up events to facilitate fast and easy payments for our customers.
3 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Thank you for sharing your experience!
We’re happy to hear that you find the platform easy to use and install. :)
Great experience
Easy to integrate. I'm a non coder so it's good for me. Payments are simple, reliable, and everything is easy to manage in one place. It saves us time and lets us focus more on the business.
2 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Thank you for your kind feedback, Alyssa!
We’re glad to hear that you found the platform easy to integrate, especially as a non-coder. :)
Our goal is to make payments simple, reliable, and easy to manage all in one place, so it’s great to know it’s helping you save time and focus more on growing your business!
5 Stars Payments App
We’ve shortlisted a few payment systems available in SG. And we all agreed on choosing Hitpay as our payments solution for our tradeshows. We’ve tried and tested hands-on. And we can tell you, No Regrets. It’s efficient, seamless and hassle-free. We also can tell you, Highly Recommended!
28 maart 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Ghost Guard! Thank you for your kind words. We hope to continue our partnership!
Terrible customer support
Terrible customer support. Deleted my account without informing me before hand.
28 maart 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Shaun,
We’re really sorry to hear about your experience, and we understand how this could have been frustrating.
Your account was removed as part of our routine dormant account review, which is conducted in line with regulatory requirements. Accounts with no transaction activity over an extended period (12 months) are flagged as inactive and may be deactivated accordingly. Prior to this, we did send out an email notification to keep you informed, but we’re sorry if this may have been missed or unclear.
If your primary intention is to use our platform for referrals, we recommend signing up for a partner account instead. This option is specifically designed for referral-based use cases and will not be affected by dormant account reviews, while still allowing you to earn commissions. You can find more details here: https://docs.hitpayapp.com/partner/overview
We’d be happy to assist you further and help you get set up in the most suitable way. Feel free to reach out to us anytime at support@hit-pay.com, and our team will be happy to guide you through the options. :)
Worst Payment Processor
One of the worst payment processor I've worked on.
1. They never specify the right payment methods in their documentation and its been missing you need to contact the support to get what is the right payload for creating transactions.
2. Sandbox fails, they updated to deprecate the webhook url as a payload so we are testing to move on into the new implementation but webhook are not sending.
RE: Update on this
They are quick to resolve the issue on sanbox.
23 maart 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello,
We’re sorry to hear about your experience.
We’d like to share that while we aim to support as many payment methods as possible in our sandbox, some partners may not fully support testing environments. This can result in limitations when using specific payment methods during testing.
We’d really appreciate the opportunity to assist you further and better understand the issues you faced. If you’re open to it, could you share your email with us? Alternatively, you can reach out to us directly at support@hit-pay.com, and our team will be more than happy to help with your integration and any questions you may have.
We’re always here to help and would love to turn this experience around for you.
Antwoord van HitPay
Thank you for sharing your feedback! we’re glad to hear everything else has been going well.
We appreciate your suggestion on payout timing as well, and please know we're continuously working on enhancing our services.
If you need any help, feel free to reach out anytime!
The most complete payment gateway
The most complete payment gateway
Make us easier targeting foreign country
Easy to use
I have recommended many friends to use it
9 maart 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Min Heng,
We're really glad to hear that you find our platform easy to use and helpful for reaching customers in foreign markets—that’s exactly what we aim to achieve.
It also means a lot to us that you’ve recommended us to your friends. Your trust and advocacy truly motivate us to keep improving and delivering the best experience possible. :)
Highly recommended for payment gateway
Onboarding had some delay but it was under expectation. But the features is undoubtedly top quality. and customer support is superb, especially tracy, via and paul. They even reply to me at midnight and they definitely know what they're doing. Highly recommend using hitpay
3 februari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello Solah,
Thank you for your thoughtful review! We are glad to hear you’re enjoying HitPay’s features. We appreciate your patience during onboarding and are glad you had a great experience with our team. :)
Still on Waitlist
Still on Waitlist. It has been over 2 Months and we have been in review with no communication at all.
2 februari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello Naeem,
Thanks for your patience, and sorry for the delay. We know you’re eager to get started with HitPay. The waitlist allows us to reach out as we expand availability, and we’ll be in touch as soon as it’s available in your country. :)
friendly and informative!
From the first day of engagement, their representative was very engaging, helpful, friendly and informative. She (Tracy) answered our enquiries excellently and guided us through all the checklists. She even responded to us after office hours. I left out 1 star cos i havent use the system yet. Will come back and review again with 5 star if system is great and easy to use.
29 januari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello! Thank you so much for the thoughtful review! We’re really glad to hear that our team was able to support you well and make the onboarding experience smooth. 😊
We appreciate your feedback and look forward to hearing your thoughts once you’ve had a chance to use the system! Please also just reach out to us if you need any assistance.
Experience with compliance executive…
Experience with compliance executive April has been very negative with delayed responses and unclear instructions on what she's looking for despite proof of payment and invoice has been provided thrice.
23 januari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello Clara,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this has caused, and we understand how difficult it can be when responses feel delayed or instructions aren’t clear.
We’d like to look into this further and ensure this is properly addressed. Please share your contact details with us, or reach out to support@hit-pay.com. Our team will be glad to look into this and assist further!
Tracy and afgal have been very helpful…
Tracy and afgal have been very helpful in helping me set up an account!
13 januari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hey Tony! Thanks for taking the time to share your experience :)
Glad to hear our team was able to assist you in getting set up smoothly. If you need anything else, we’re always here to help!
Terrific
Terrific. The platform itself is wonderful, feature-rich and seamelssly integrates our POS and online website. But I would emphasise what makes Hitpay different is the service. Onboarding was miles ahead of competitors, and the service doesn't stop after you sign-up. Hoping they continue to succeed because we couldn't recommend highly enough.
1 januari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Stefan!
Thank you so much for the kind words and thoughtful feedback! We’re glad to hear that HitPay has been a great fit for your POS and online setup :)
It means a lot to our team to know that our service has made a positive difference, and we truly appreciate your support and recommendation!
We look forward to continuing to support your business as you grow 😊
DO NOT USE THIS PAYMENT GATEWAY!
I am extremely disappointed with HitPay’s handling of chargebacks.
Even after providing full invoice details, delivery proof, clear terms & conditions state in website and client information, HitPay still deducted the disputed amount and charged an additional fee.
What shocked me the most is that HitPay did not support the merchant at all, even though I delivered the service as promised. Instead, they sided with the customer’s bank immediately and placed the financial burden entirely on me.
I did nothing wrong, yet I was forced into a negative balance and told to “settle it,” or my account would be restricted. This is very unfair to small business owners who rely on payment gateways for honest work.
If you run a small business, be aware:
HitPay’s system offers zero protection for merchants when customers file false or mistaken chargebacks. You will lose the money AND pay the fees.
I can no longer trust HitPay, and I would strongly recommend other business owners to consider platforms with better merchant protection.
25 december 2025
Review zonder uitnodiging
Antwoord van HitPay
Hello Edward,
We’re sorry to hear about your experience and understand how frustrating chargebacks can be, especially for small business owners.
Chargebacks are initiated and decided by the cardholder’s bank, and unfortunately, the final outcome is determined by the bank based on their assessment of the case—not by HitPay. While we do our best to submit all evidence provided by the merchant (such as invoices, delivery proof, and terms & conditions), the bank may still rule in favor of the cardholder. In such cases, the disputed amount and chargeback fee are applied in accordance with card network rules.
We understand how this can feel unfair, and we truly empathize with the impact this has on your business. Our team is always available to help guide merchants through the chargeback process and share best practices to help reduce future disputes.
Our team will be glad to assist you further on any question or concern you may have!
They will reject your application and…
They will reject your application and delete your account even you submit all required document. Wonder they will magically delete your active account and keep your payment hostage in the future. Guess i dodge a bullet now.
18 september 2025
Review zonder uitnodiging
Antwoord van HitPay
Hello Amin
Thank you for sharing your feedback. We understand how frustrating this experience can feel.
Please note that all applications are reviewed thoroughly by our compliance team, and decisions are made strictly in line with our internal policies and applicable regulatory requirements. In some cases, even when documents are submitted, we may still be unable to proceed with an application following our review.
We do not hold customer funds without cause, and any actions taken are aligned with our obligations as a regulated payments provider.
If you would like further clarification on your case, we encourage you to reach out to our team at support@hit-pay.com. we’ll be happy to review and assist where possible. :)
poor customer service
poor customer service, they block credit card payments without any notice
24 augustus 2025
Review zonder uitnodiging
Antwoord van HitPay
Hey Shang Rong,
Thank you for your feedback! To ensure secure and compliant transaction processing, payment rules and controls are in place, which may occasionally result in certain card transactions being restricted. These measures are designed to protect both merchants and customers.
If you have questions about a specific transaction, please reach out to us at support@hit-pay.com, and our team will be happy to help!
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