I had my annual service today and Aaron came to do it. Unfortunately, as soon as he started in the morning, there was a problem in the building water supply and he couldn’t carry on with the job... Toon meer
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Lees wat reviewers zeggen
Arran from HIU Breakdownandrepairs was brilliant. He knows his stuff & worked out immediately what the problem was & fixed it very quickly. I wish all repair people were as helpful & as friendly & p... Toon meer
My HIU unit had leakage and called this company the first time (I knew this company through trustpilot). Samson picked up my call. He was very helpful and was able to follow up my case and paid good... Toon meer
Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hiubreakdownandrepairs LTD have gained a fantastic reputation over the years for providing first-class Heat Interface Unit services and Repairs in London and surrounding areas. Our friendly staff take pride in resolving faults with Heat Interface Units and District Heating smoothly and at a low cost. From Heat Interface Unit installations, Heat Interface Unit repairs or Heat Interface Unit maintenance you can count on us to deliver a service of the highest quality.
Contactgegevens
20-22 wenlock road, N1 7gu, London, Verenigd Koninkrijk
- 020 3858 7989
- Info@hiubreakdownandrepairs.com
- www.hiubreakdownandrepairs.com
4,8
Uitstekend
259 reviews
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Excellent service from HIU Breakdown and repairs!
I received an email and follow up call from Bertie at HIU Breakdown and Repairs earlier today to suggest as the part I was waiting for had arrived they could now carry out the repair to my HIU unit. Their engineer PJ duly turned up in good time and worked hard to replace the part and explained details of the works when I asked. He was very kind and patient and waited until the floors began to heat up before leaving and whilst waiting cleaned up the debris from his works.
5 december 2025
Review zonder uitnodiging
Good experience
Good experience, fixed the issue and punctual. Steve was knowledgeable, gave useful and helpful advice.
3 december 2025
Review zonder uitnodiging
Great all round service
Shout out to Steve who was super friendly and got the issue identified and fixed in less than 45 minutes. I’d highly recommend HBR for their services!
2 december 2025
Review zonder uitnodiging
Quick honest service
Had an issue with my thermostat not connecting to the boiler. Steve the engineer, identified the issue and found a solution that meant I didn’t need to replace the thermostat immediately which I really appreciated.
1 december 2025
Review zonder uitnodiging
Excellent service
Excellent service, efficient. Also checked the wider system and responded to my queries.
28 november 2025
Review zonder uitnodiging
HIU Maintenance and Diagnosis
Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually shut off just after Ozzie left and he came straight back to the flat when I messaged him to fix and diagnose the issue. Would be happy to recommend and will use again.
28 november 2025
Review zonder uitnodiging
Excellent Service
Steve the engineer was very knowledgeable and helpful. He located and solved the issues quickly.
28 november 2025
Review zonder uitnodiging
Great experience with Aaron from HBR
I have just had a great experience with Aaron from this company. He was the third engineer I called as previous two could not fix the issue with my HIU. Aaron spent some time, found the issue and fixed it. Full marks to his skills and professionalism, I highly recommend this company and particularly Aaron.
28 november 2025
Review zonder uitnodiging
Amazing
Amazing, fixed my water and heating issue straight away and with what he couldn't solve on the day he explained it perfectly so i could understand what the issue was. Thank you again.
26 november 2025
Review zonder uitnodiging
HIU replacement
Got my HIU replaced. Steven did a great job and explained everything to me. Also didn't take long to get an appointment.
25 november 2025
Review zonder uitnodiging
Very informative
Very informative, polite and got the job done in a reasonable time frame.
24 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you for the fantastic feedback, Kailesh. Your recommendation means a lot to us.
Professional, efficient and friendly service
Steven was very professional, efficient and friendly, and provided an excellent service.
24 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you, An. We’re glad to hear Steven was friendly and provided such a professional service. We appreciate your recommendation and look forward to supporting you again whenever needed.
friendly and professional
Steve came to perform a basic check and swiftly solved the problem. He is friendly and professional.
Thanks to him the hot water supply is back in no time.
21 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you Zoe, we’re so pleased Steve could resolve your hot water issue quickly and professionally. We appreciate your recommendation.
Broken HIU
Steven was friendly, professional and thorough in examining the issue with my HIU. He checked all the valves and the pump and made sure the system was in working order. He also gave recommendations on future potential problems. Definitely recommended.
21 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you, we’re glad Steven could get your HIU sorted. Your feedback means a lot to us and we’ll make sure Steven sees your lovely comments.
Fixed a small radiator in the hall that…
Fixed a small radiator in the hall that never worked. Super happy, thank you so much!
EDIT: spoke too soon, they left us without hot water while it's freezing outside. Thanks for nothing geniuses
20 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Hi Bruce,
Thank you for taking the time to update your review. I’m really glad we were able to resolve the radiator issue for you, and I’m equally sorry to hear you experienced a loss of hot water afterwards.
Just to clarify the situation: our visit yesterday was part of the annual service included in your building’s service and maintenance plan. Under this plan, any hot water or heating issues can be reported via the concierge so that we can return promptly. We had an engineer on site all day and could have attended again that same evening had the issue been raised with the concierge.
As soon as this was reported this morning, we returned and resolved the blockage affecting your hot water supply straight away. We would never intentionally leave a resident without hot water, especially having only recently taken over the maintenance of the HIUs on the estate.
We appreciate your understanding and are here to help with any future concerns.
Would happily recommend
Would happily use again or recommend. Everyone I spoke to was polite , helpful and friendly. Got an appointment straight away and work done soon. Excellent service!
14 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you for the fantastic feedback, Chloe. Your recommendation means a lot to us.
Excellent, speedy, service
HIU provided hot water but no heating. Engineer arrived quickly, diagnosed the problem (needed new part). Engineer returned, fitted part & we now have a wonderfully warm flat. Within 3 days all sorted. We were treated with great efficiency and consideration. No hesitation in recommending.
11 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you Penny for sharing your experience. We’re delighted our engineer was able to provide such an efficient service. We’re always here if you need us again.
The technician is really professional…
The technician is really professional and truly solve the problem.
13 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you Ruiyu, we really appreciate your kind words. We’re pleased to hear you found the service professional. We’re always here if you need us again.
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you, Liam. We appreciate your recommendation and look forward to supporting you again whenever needed.
Fast response
Fast response, quick yet thorough installation. Steve clearly and concisely explained the functions of the new boiler and thermostat. Excellent job
5 november 2025
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
Thank you Matt, we really appreciate your kind words. We’re pleased to hear you found the service fast. We’re always here if you need us again.
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