I had my annual service today and Aaron came to do it. Unfortunately, as soon as he started in the morning, there was a problem in the building water supply and he couldn’t carry on with the job... Toon meer
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Lees wat reviewers zeggen
Arran from HIU Breakdownandrepairs was brilliant. He knows his stuff & worked out immediately what the problem was & fixed it very quickly. I wish all repair people were as helpful & as friendly & p... Toon meer
My HIU unit had leakage and called this company the first time (I knew this company through trustpilot). Samson picked up my call. He was very helpful and was able to follow up my case and paid good... Toon meer
Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hiubreakdownandrepairs LTD have gained a fantastic reputation over the years for providing first-class Heat Interface Unit services and Repairs in London and surrounding areas. Our friendly staff take pride in resolving faults with Heat Interface Units and District Heating smoothly and at a low cost. From Heat Interface Unit installations, Heat Interface Unit repairs or Heat Interface Unit maintenance you can count on us to deliver a service of the highest quality.
Contactgegevens
20-22 wenlock road, N1 7gu, London, Verenigd Koninkrijk
- 020 3858 7989
- Info@hiubreakdownandrepairs.com
- www.hiubreakdownandrepairs.com
4,8
Uitstekend
259 reviews
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Really pleased with the service today
Really pleased with the service today. The guy who came was on time extremely polite efficient and very thorough. It was absolutely no fuss and no mess. Will definitely use again
23 oktober 2024
Review zonder uitnodiging
Great Job!
Great Job!
Mo was fantastic, he did a thorough job and the issue with our hearing has been resolved. He went over and above and also fixed another issue we had with water running through system which had caused us to have a high water bill.
100% would reccomend!
21 oktober 2024
Review zonder uitnodiging
Mo was great!
8 oktober 2024
Review zonder uitnodiging
Fast response time
Fast response time, professional service and successful resolution of issue. Mo gave helpful advice for future reference too!
1 oktober 2024
Review zonder uitnodiging
Our heating system was repair…
Our heating system was repair effortlessly and at a low cost.
1 augustus 2024
Review zonder uitnodiging
Helpful!
Helpful, friendly and fixed the issues we were having very quickly. Gave some helpful advice for a plumbing issue too. Thank you! 🙏
22 juli 2024
Review zonder uitnodiging
Excellent - thank you Levi!
Levi was super thorough and really helpful. He did a fantastic job and really helped walk me through how to keep an eye on our unit once the repairs were done.
19 juli 2024
Review zonder uitnodiging
Excellent workmanship from George.
10 juli 2024
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Job well done
17 juni 2024
Review zonder uitnodiging
They will take your money
They will take your money, send an incompetent person to do the job and they will make excuses of not being able to carry out the work. Robbed me for £150, i then called another company and got it sorted straight away
10 april 2024
Review zonder uitnodiging
Antwoord van HIU BREAKDOWNANDREPAIRS LTD
We have recently been made aware of your negative review regarding your experience with our company, and we would like to address the concerns you raised.
Firstly, we would like to clarify that we take all customer feedback seriously and strive to ensure that our services meet the highest standards of quality and professionalism.
In response to your claims, we would like to present the following facts:
*Inability to Complete Service:* We communicated to you that we were unable to approve a refund as we did attend the site and were only prohibited from carrying out the work through no fault of our own. Our engineer encountered issues with inaccessibility, which prevented them from completing the cylinder and boiler service. We have retained photographs clearly illustrating the inaccessible areas, including the back of the cylinder, the cylinder pipe work, cylinder two ports and the positioning of the electrical consumer unit, which hindered access to the testing points on the boiler.
*Offer of solutions:* We did advise you that the consumer unit would need to be moved or the boiler installed in a new location to ensure the service could be carried out in compliance with gas safe regulations. Additionally, we offered to provide a quote to rectify the issues to pass the service and safety checks, which you declined.
*Safety Compliance:* As a reputable company, we cannot issue a pass certificate for gas safety checks if there are installation issues that pose a risk as per the regulations set by gas safe.
We also cannot issue a pass cylinder certificate if we cannot access the pipe work and controls as per regulation g3 therefore our engineer deemed the installation to be 'at risk,' which necessitates addressing the installation defects. The installation of both the cylinder and boiler would prevent any engineer, regardless of size, from carrying out necessary visual inspections, tests to the standards of the governing bodies. It is crucial to comply with regulations to ensure the safety and integrity of the installations.
We would like to reiterate that our priority is to provide safe and efficient services to our clients. While we understand your disappointment, we stand by our commitment to upholding industry standards and regulations.
Should you have any further questions or concerns, please do not hesitate to contact us directly to discuss them further.
My experience was great
My experience was great, Lewis was fantastic. He took his time to explain the whole process and how it works.
19 maart 2024
Review zonder uitnodiging
Levi is specialist in HIU…
Levi is specialist in HIU and he resolved the long pending issue in few mins. Awesome job!! Your efforts are much appreciated.
13 maart 2024
Review zonder uitnodiging
Levi was extremely knowledgeable during…
Levi was extremely knowledgeable during his visit to assess our HIU unit. He explained exactly what the issue was and the expressed his concerns on safety. He also advised the solutions which was extremely informative. Couldn’t have a better engineer to visit us.
13 maart 2024
Review zonder uitnodiging
Levy was very informative and got to…
Levy was very informative and got to the root of the issue very quickly.
13 maart 2024
Review zonder uitnodiging
highly recommend this company
I highly recommend this company for any issues with HIUs ! My heating broke down and I have young children in the house, I was so worried we will be without heating and hot water. From start to finish, the service was excellent. A lovely young chap Tanvir arranged for an engineer to visit my property urgently and the engineer fixed the issue.
8 maart 2024
Review zonder uitnodiging
No Heating Resolved Fast
Our heating failed during a winter spell when it was most needed. HIU Breakdown & Repairs sent an engineer, Levi, the very next morning. Levi resolved the issue quickly & explained what was wrong & how it was resolved. He also gave a great summary of how the HIU works and the main things to check in case of any future issues. Fantastic service, highly recommend.
1 maart 2024
Review zonder uitnodiging
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