HJ PLUMBING LTD Reviews 86

Hussein is a complete professional and friendly, no silly questions just got on with the job and was finished in 45 mins.
Very impressed with the workmanship and very clean and tidy. Will definitely use again and highly recommend.

Friendly, high-quality service. Did a great job installing new mixer tap and removing an old instant hot water tap setup. Couldn't be happier with the work or the service.

Prompt service. On time kept informed of arrival.
Very professional clean and tidy doing an excellent job too.
Thankyou

Do not use this company. Absolute shambles from start to finish.

The engineer who attended my home was very chatty but highly unprofessional. He went into the attic where the boiler is and told me he had isolated the heating so it would stay on continuously. After he left, I realised my underfloor heating was still not on.

When I looked for the thermostat to turn it up, I couldn’t find it anywhere. The engineer had told me he left it in the attic, but after checking multiple times — and even asking my 12-year-old son to look in case I was missing it — it was not there. I contacted the engineer and asked him to check his bag and pockets. He insisted he didn’t have it.

It was only after I rang the office that he sent me a photo of the thermostat in his hand, admitting it was in his coat pocket. By this point I had already paid £179. I had no heating and no thermostat, and he refused to return it until the following day, meaning I couldn’t even call out another plumber.

He eventually returned the thermostat the next afternoon.

I was then contacted by a so-called manager, Chris(s), who promised me a full refund, asked for my bank details, and confirmed the money would be in my account within 1–3 working days. Five days later, no refund arrived. When I contacted him again, he ignored my messages and calls. After one missed call, he texted me saying “job done”.

I challenged this, as the engineer did not complete any work — I even have Ring doorbell footage showing him dropping off the thermostat and leaving. Chris then changed his story, said the engineer claimed the job was done, and flat-out refused to refund me. He told me to “take them to court” and said he would no longer deal with the issue.

Every time I call the company, I’m told someone will call me back immediately — and no one ever does.

I was given conflicting information about who owns the company and who the manager actually is. At one point I was told the engineer was the director. At another point, I was told this was his “last straw” and that he had done this before.

Overall, this company is completely disorganised, dishonest, and unprofessional. I paid for a service that was not carried out, was left without heating, had my thermostat taken, and was lied to about a refund.

Avoid at all costs.

Fitted a new stop tap to cold water supply and checked and corrected noisy shower fault finding.
Very knowledgeable and polite.
Excellent friendly service.

Both times Hussein visited he spotted problems outside his job and fixed them for free. E.g. when he installed bathroom sink taps he replaced a broken toilet pipe valve, and when he installed a toilet he noticed I had the wrong type of shower head that was damaging my shower and he gave me a correct shower head for free. He also gave good advice about the Warm Homes Grant and Severn Trent leak allowance when I mentioned a previous leak. He seemed trustworthy and incredibly helpful. Also very reasonable prices.

Ezekiel Torrevillas and his coworker John were both friendly , professional and prompt. They called 1/2 prior to arrival. Giving me a heads up that they were on their way. They came the same day and worked for hours to resolve the blocked drain. They explained everything to me in lay men’s terms and gave me quotes upfront prior to working on anything so nothing was a surprise. They also told me their recommendations for future work needed and how much that would be. So happy the drains are flowing free. I would recommend this company and those individual plumbers to anyone who is looking for a reputable company.

Excellent and professional service. Fitted new kitchen taps: they found an appointment to fit around my work schedule and arrived on time, texting ahead. Did a great job and tided afterwards. Would definitely use again - highly recommended.

Excellent job for a kitchen faucet replacement. Would recommend and would definitely call again for plumbing work

Very friendly and professional.
Did a great job and did a few extra bits as well as the main job of replacing a kitchen sink tap.
A previous plumber had said it was not the type of work he could do.
The H J plumber said it was awkward but did an excellent job without any fuss. Very, very pleased.

Very helpful and responsible service

Hussein was referred to me by another contact of mine. Since then, Hussein has worked on multiple issues around our flat including a leak in the bathroom which has been a struggle to diagnose for the past 8 months. He is professional with his approach explaining everything clearly and extremely tidy with his work. Certainly recommend him.

Great service. The plumber arrived on time to install a new kitchen tap. It works perfect. I would definitely recommend this plumber. He was friendly, courteous and fully professional.

Hussein provided a fantastic professional service, very knowledgeable, and friendly attitude. Was put completely at ease regarding work required. Would not hesitate to recommend or use again.

Hussein gave me a quote. It turns out that the task was more than he quoted for. But he didn't charge me extra

Cannot recommend Hussein highly enough. Came to replace our kitchen tap which was leaking. He took great care, worked efficiently and very tidily! Also went the extra mile to clear and put back the cupboards to access his work whilst I looked after my young baby. He was thorough in his work and a lovely guy. Would definitely use his services again. Thank you!

I found Hussein to be very efficient neat and tidy very knowledgeable in his field pleasant person to deal with .I recommend him highly for his efficiency and well mannered mannerisms as well as his after hour service .

I was given Hussain’s number by my sister who highly recommended him. We had a leak in the shower Hussain was able to sort this out quickly and very efficiently. I will definitely be calling Hussain again for any plumbing issues. Very professional

I called Hussain after we had a leak from our bathroom to a downstairs room.
He responded promptly and was able to fit us quickly in by rearranging his schedule.
He communicated well beforehand and had the expertise to be able to identify the source of the leak.
He was friendly and genuine. I am pleased to have found a good local plumber.

Fitted a new shower great job will use this plumber again and I have many times