Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
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Lees wat reviewers zeggen
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... Toon meer
Bedrijf heeft geantwoord
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... Toon meer
Bedrijf heeft geantwoord
The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Basildon
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 25 Eastgate Centre, SS14 1AE, Basildon, Verenigd Koninkrijk
4,8
Uitstekend
241 reviews
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Antwoord van hmv (UK) - Basildon
Hi Jeff
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Gret item im gona buy another 2
10 november 2024
Antwoord van hmv (UK) - Basildon
Hi Christian,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Basildon
Hi Victoria,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful
2 members of staff were very helpful, the first in locating CD's I wanted to look at, deal with my purchase and look at their stocks for a particular CD I was interested in. As they did not stock it, the second member of staff checked if it could be ordered - it could and took my details & payment. I was pleasantly surprised to receive confirmation my order was ready for collection just a matter of days after ordering.
Upon collection, I saw the person who took my order originally - they were as helpful and pleasant as they were previously.
29 oktober 2024
Antwoord van hmv (UK) - Basildon
Hi Kim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The items I enquired about were not in…
The items I enquired about were not in stock but the lady said she could order them for me. She said I would get an email when they arrived in store and upon receiving said email I collected the items I had purchased. The service I received was excellent and the lady very helpful.
24 oktober 2024
Antwoord van hmv (UK) - Basildon
Hi Liz
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Basildon
Hi carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and I was…
The staff were very helpful and I was kept informed as to the progress of my order.
20 oktober 2024
Antwoord van hmv (UK) - Basildon
Hi Ian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Basildon
Hi Hollie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to navigate the website and order
Easy to navigate the website and order. Communication with the order and details for collecting good. The lady in the Basildon store was very cheerful and helpful.
1 oktober 2024
Antwoord van hmv (UK) - Basildon
Hi M.Stevens
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Service
Great Service. Friendly staff and fast delivery. Good price. Very happy customer
2 oktober 2024
Antwoord van hmv (UK) - Basildon
Hi Karin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It took a week for 2 films to be…
It took a week for 2 films to be delivered to the store.
HMV replied to the comment today confirming it didn't take 2 weeks for the films to arrive. HMV please re-read the above review.
28 september 2024
Antwoord van hmv (UK) - Basildon
Hi Dan,
Order 10345852 was placed on 19/09/24 and dispatched at the first opportunity on 21/09/24. Delivery to store is 2-5 days and this was marked as ready on 25/09.
We can confirm this did not take 2 weeks to arrive and was at the store within 5 working days.
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31 ocember 2024
22 september 2024
Review zonder uitnodiging
Antwoord van hmv (UK) - Basildon
Hi Mustafa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Basildon
That's why we are top dog!
I like this company
I like this company , it’s had some close calls in recent years , but one big name store is still with us . Good luck in the future battles .
13 september 2024
Antwoord van hmv (UK) - Basildon
Hi Clifford
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Basildon
Hi nigel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helHelpful pful as soon as I walked in the…
Very helpful as soon as I walked in the store was able to order the item I wanted and was kept up to date through the whole process by email
24 augustus 2024
Antwoord van hmv (UK) - Basildon
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service in the Basildon…
Great customer service in the Basildon branch then quick delivery of my products.
1 augustus 2024
Antwoord van hmv (UK) - Basildon
Hi Mick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Basildon
Hi Leah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always helpful at HMV…
The staff are always helpful at HMV Basildon. As Blu-rays were not in store. I ordered through the counter. Received notification via email of order, when dispatched and when in store , ready for pick up. All very helpful and easy.
29 juni 2024
Antwoord van hmv (UK) - Basildon
Hello Michael
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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