Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
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Lees wat reviewers zeggen
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... Toon meer
Bedrijf heeft geantwoord
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... Toon meer
Bedrijf heeft geantwoord
The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Basildon
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 25 Eastgate Centre, SS14 1AE, Basildon, Verenigd Koninkrijk
4,8
Uitstekend
241 reviews
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Terrible customer service.
Over the past 6 months I've had to return 6 vinyl albums back to my lo store for exchange or refund.
The last time I was offered a gift card refund eben though I bought the original lps on my credit card. I 've been in contact with customer services about all my issues and they have been very unhelpful. This has put me off shopping again with HMV although I have to now because of my giftcard. I feel I have been treated very badly.
12 januari 2025
Antwoord van hmv (UK) - Basildon
Hi Mr Workman
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent orders, apologies for any disappointment caused. Please contact us at store.service@hmv.co.uk again so we can try and assist you further.
Antwoord van hmv (UK) - Basildon
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fab service instore and online .
After going into store and them being out of stock the adviser in store checked the website and said that the item was available online to order which was fantastic customer service.
Website really easy to use and item arrived earlier than stated online so great service all around .
4 januari 2025
Antwoord van hmv (UK) - Basildon
Hello Mrs Forster,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good customer service
Good customer service. But the item took ages to arrive to the shop
29 december 2024
Antwoord van hmv (UK) - Basildon
Hello Claire
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I ordered a gift that didn’t arrive until Christmas in time but was available in store
I ordered a gift that didn’t arrive until Christmas Eve. The same gift I ordered online was in store, I wasn’t allowed to take that in place of the the order I was still waiting for, so I paid for the gift on the shop floor rather than disappoint my daughter. When the gift did arrive, I explained that the gift was no longer needed as I bought the same item that was already in store. In store, They said i needed to post the item back to HMV. I said i would not send this back if I am bearing the cost of postage. They said that they would speak to their manager and arrange for this to be returned to HMV and that I would need to wait for at least 2 weeks for a refund. If an item is in store that I ordered online and not received, I think there needs to be a process more aligned to just swap and HMV manage the swap out so that I am not out of pocket for weeks. The store was BASILDON and the lady that advised me is called Julia/Jules. Your order 1089863. I look forward to receiving my refund of £29.99 in due course.
30 december 2024
Antwoord van hmv (UK) - Basildon
Hi Kirsty
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Great service
Great service and fast in getting the cd I wanted . Excellent thank you
27 december 2024
Antwoord van hmv (UK) - Basildon
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Not smashed
28 december 2024
Antwoord van hmv (UK) - Basildon
Hi Emily
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Basildon
Hello Vernon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Basildon
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Expendables dvd
Went to pick up dvd from hmv didn't have to queue long before I was served .young lady very polite.
20 december 2024
Antwoord van hmv (UK) - Basildon
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The help I was given in the store was…
The help I was given in the store was excellent nothing was too much trouble for the young assistant, she asked questions regarding the CD that I was ordering
13 december 2024
Antwoord van hmv (UK) - Basildon
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order for older film The Perfect Storm
Requested an early film and this was found by Ethan and ordered on my behalf. I was advised that a duration of 3 to 5 days for delivery and I would receive an email regarding its arrival for collection. Sure enough ordered Dec 4 advised ready for collection on Dec 6th. Ethan was very very helpful throughout, very fast service
11 december 2024
Antwoord van hmv (UK) - Basildon
Hi Bill
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Swift and pleasant
Store was busy however the staff were plentiful and efficient. The staff member we dealt with was swift efficient and pleasant.
9 december 2024
Antwoord van hmv (UK) - Basildon
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Couldn't find what I was looking for
Couldn't find what I was looking for, a very pleasant assistant offered help, was quick and easy , kept me updated on collection.
1 december 2024
Antwoord van hmv (UK) - Basildon
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff …
Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a Lenco turntable ( half price) and speakers to match( (£20 off ) delivered very fast great looking set up easy and sound great! Now need to expand my vinyl collection
26 november 2024
Antwoord van hmv (UK) - Basildon
Hi irene
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
2 unprofessional employees, 1 lovely employees
Sounded like 2 employees were having a heated disagreement while sorted out the shelves.
The lady behind the till was lovely, couldn't have been better. location eastgate shopping center
30 november 2024
Antwoord van hmv (UK) - Basildon
Hi Sean
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Antwoord van hmv (UK) - Basildon
Hi Jenny
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
Didn’t have the DVDs I wanted so they ordered them for me and took a few days to come all the others I needed the staff helped me get them they new just where to find them which was great because I didn’t have a clue.
30 november 2024
Antwoord van hmv (UK) - Basildon
Hello,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Antwoord van hmv (UK) - Basildon
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Basildon
Hi Tim,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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