Basingstoke branch: George was instrumental in helping me find what I was looking for, taking the time to find and process an online order, which arrived within a few days. We even found a power stat... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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Lees wat reviewers zeggen
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... Toon meer
Bedrijf heeft geantwoord
Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... Toon meer
Bedrijf heeft geantwoord
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Basingstoke
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, Verenigd Koninkrijk
4,7
Uitstekend
231 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nil stock disc
Sadly the disc I wanted wasn't in stock, however the sales assistant was able to order it there and then and after paying it arrived in the post just a few days later as expected. Good job
30 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff
Very helpful staff who were patient and took the time to assist me in finding a vinyl for my daughter even though it was 5 minutes before the shop was due to close.
26 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick, easy and free to Click and Collect
I recently used Click and Collect to buy a PS4 game as a present. Ordering on the website and collection in the store were quick and easy, and any delivery charge was avoided.
27 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Basingstoke store
Very efficient service, from using the HMV website to find the CD I wanted, to going to the Store to collect it.
Will definitely use HMV on line again.
23 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi Bill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Ordering experience
Could not find the item that I wanted in the store. After asking the assistant for help she ordered it for me online.
An email telling me to collect from store was sent a few days later. There were no problems from start to finish and found the ordered item was well packed on collection.
22 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very knowledgeable staff.
Staff so very helpful and very knowledgeable indeed. Really do know their products. When asked something they did not know they were more than happy to search on computer. Such an easy straight forward process to place an order.
21 december 2023
Antwoord van hmv (UK) - Basingstoke
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Basingstoke store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and we hope to see you again soon :-)
Helpful in store.
Helpful in store.
Ordering was swift and kept informed of the order status.
8 december 2023
Antwoord van hmv (UK) - Basingstoke
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vintage classic action films on…
Wanted a few vintage classic films on DVD , HMV staff very helpful and quickly located and ordered them in, opted to pick them up from the store. Quick, efficient and pleasant, all at a reasonable price.
16 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi J.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It is sometime since I visited the…
It is sometime since I visited the Basingstoke store which has changed beyond recognition. I know CD’s are no longer flavour of the month but I was disappointed at the range of CD’s available.
15 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi R.I.A.KNAPMAN
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Great Service
Ordered a DVD prior to its release and received it promptly on release date
Excellent all round service
15 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and…
The staff were very helpful and friendly, found exactly what I wanted. I highly recommend HMV
10 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service in store
14 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sales person in Basingstoke store was…
Sales person in Basingstoke store was really helpful sorting out my order.
13 december 2023
Antwoord van hmv (UK) - Basingstoke
Hi Kareen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Basingstoke
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The salesperson was very good polite and helpful
The salesperson was very good polite and helpful. His supervisor was amazing guiding the youngster.
29 november 2023
Antwoord van hmv (UK) - Basingstoke
Hello Shobhana,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good choice of products and easy very…
Good choice of products and easy very prompt delivery service
17 november 2023
Antwoord van hmv (UK) - Basingstoke
Hi Mrs Cozens
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service as Usual
15 november 2023
Antwoord van hmv (UK) - Basingstoke
Hi Mr Rose
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I pre-ordered and never will again
I pre-ordered and didn't get it until a week after the release date even though they had over 50 at the shop I was meant to pick it up from. 100% don't recommend pre-ordering.
2 november 2023
Antwoord van hmv (UK) - Basingstoke
Hi Rosetta
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Prompt receipt of order
Very good, I ordered a CD which was out of stock, and it arrived in a couple of days. Good email communication.
30 oktober 2023
Antwoord van hmv (UK) - Basingstoke
Hi Mr Inman
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They ordered our record and said it…
They ordered our record and said it will be available on the 20th of October. It was. Well done.
25 oktober 2023
Antwoord van hmv (UK) - Basingstoke
Hi Mr Porter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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