Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie41 Queen Street, CF10 2AS Cardiff, GB
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Lees wat reviewers zeggen
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... Toon meer
Bedrijf heeft geantwoord
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... Toon meer
Bedrijf heeft geantwoord
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Cardiff
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
41 Queen Street, CF10 2AS, Cardiff, Verenigd Koninkrijk
4,7
Uitstekend
425 reviews
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Ordered Online.
Ordered Online.
Ordered online and the order was delivered within 2 - 3 days very pleased with the HMV service
21 december 2024
Antwoord van hmv (UK) - Cardiff
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were really friendly
Staff were really friendly, but they kept giving me conflicting information. The album I had pre-ordered was being released 2 days later. I came in just to see if it had arrived since it was being released that day. I was told since it's just been released, it should be in today (Friday) or tomorrow (Saturday). I came in the following Tuesday since that was the next opportunity I had to go in, and they said I just had to wait for the dispatch email. I received the email on Wednesday, so I went in to see when it would arrive as I wouldn't be able to collect it after Friday, and they said it should be in tomorrow (Thursday). I went in on Thursday and it wasn't there, but they had the same album in store. So I asked to put one aside incase my order doesn't come in. I came on Friday and the order still hadn't come, so I bought the one that was put aside. 5 minutes after I left, I received the email to say my order had arrived. They said new releases are unpredictable during the Christmas period, which is fair enough, but better communication would be nice.
18 december 2024
Antwoord van hmv (UK) - Cardiff
Hi Viren
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Member of staff was very helpful didnt…
Member of staff was very helpful didnt have the cd in stock so he sugested ordering it very helpful
17 december 2024
Antwoord van hmv (UK) - Cardiff
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The man at the shop was Brilliant and…
The man at the shop was Brilliant and the service was great
15 december 2024
Antwoord van hmv (UK) - Cardiff
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Thank u to steve at cardiff store how…
Thank u to steve at cardiff store how work as store security how help me
10 december 2024
Antwoord van hmv (UK) - Cardiff
Hi Jenna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always easy and reliable click and…
Always easy and reliable click and collect and friendly staff
9 december 2024
Antwoord van hmv (UK) - Cardiff
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album exchange
Perfect no fuss straight exchange picked album up from store communication to was first class as well
6 december 2024
Antwoord van hmv (UK) - Cardiff
Hi Steve
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cardiff store is Simply the best
The young man who served us, was very patient and helpful as I was going through my list. He couldn't do enough for us. He had to pre-order a game and blu ray dvd. He arranged it all I just paid the bill. Great store with excellent staff. Merry Christmas xx
30 november 2024
Antwoord van hmv (UK) - Cardiff
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good store nice staff
30 november 2024
Antwoord van hmv (UK) - Cardiff
Hi customer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really friendly staff
Really friendly staff. Served by Chris. Knowledgeable and treat everyone well. Like layout of store.
29 november 2024
Antwoord van hmv (UK) - Cardiff
Hi Clare
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
a great job as allways had my parcel…
a great job as allways had my parcel delivered here by click and collect great job.
23 november 2024
Antwoord van hmv (UK) - Cardiff
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Physical media lives on!
Really getting back into my physical media again and staff are more than willing to help when needed and actually engage in conversation.
Pre order system was easy, and any delays were communicated.
21 november 2024
Antwoord van hmv (UK) - Cardiff
Hi Ben
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good Store
Always great service from HMV, staff friendly and helpful. Online order process quick and easy.
15 november 2024
Antwoord van hmv (UK) - Cardiff
Hi KT
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rengoku Pop
Staff at HMV, Cardiff went out of their way to identify the Pop character from a picture my daughter had drawn. As it was not in store, they kindly ordered from the warehouse. Was updated by email when character arrived. My daughter was delighted to receive her favourite and first Demon Slayer character.
16 november 2024
Antwoord van hmv (UK) - Cardiff
Hi Debbie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pleased with service.
The person who served us was very pleasant. She also informed us about some deals that were of interest to us which we did not know about. We visit HMV often so it was good to know about the deals. Although the store we went to was sold out of what we wanted we were able to order and get it delivered to store closer to home (we were visiting for the day) and the emails kept us up to date on delivery.
19 november 2024
Antwoord van hmv (UK) - Cardiff
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item arrived quickly and staff in shop…
Item arrived quickly and staff in shop were very helpful. Overall a great shopping experience.
16 november 2024
Antwoord van hmv (UK) - Cardiff
Hello Nigel,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff
I ordered 2 items & the assistant was very helpful & polite. The 1st item came within 2 days & the other item is pre ordered.
7 november 2024
Antwoord van hmv (UK) - Cardiff
Hi Louise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Cardiff
Hi Dylan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Service was smooth & trouble free
Service was smooth & trouble free, items arrived as described, securely packed and delivered earlier than expected.
28 oktober 2024
Antwoord van hmv (UK) - Cardiff
Hi Stephen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Cardiff
HMV Cardiff, the staff are friendly and always happy to help, love coming to this store.
23 oktober 2024
Antwoord van hmv (UK) - Cardiff
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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