Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie41 Queen Street, CF10 2AS Cardiff, GB
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Lees wat reviewers zeggen
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... Toon meer
Bedrijf heeft geantwoord
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... Toon meer
Bedrijf heeft geantwoord
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Cardiff
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
41 Queen Street, CF10 2AS, Cardiff, Verenigd Koninkrijk
4,7
Uitstekend
425 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fraser was very friendly and helpful…
Fraser was very friendly and helpful and the order arrived a day earlier than expected.
26 februari 2025
Antwoord van hmv (UK) - Cardiff
Hi Bernard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
'Killer' Service... Yeah! I bought Alice Cooper.
Really easy to order, Click and collect was quick!
A great shopping experience.
13 februari 2025
Antwoord van hmv (UK) - Cardiff
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Real shops
Great being able to order and the best bit colect from a real shop.
Then browse, proper shopping trip.
10 februari 2025
Antwoord van hmv (UK) - Cardiff
Hello Mike
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff members are brilliant.
Staff members are brilliant, always friendly and ready to help and at the same time they allow customers their own space and freedom to look and browse around without hassle. There's always a pleasant atmosphere in the shop and a joy to visit.
2 februari 2025
Antwoord van hmv (UK) - Cardiff
Hi Acele
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Cardiff
Hello Jane
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV Cardiff, Best HMV
Stu was great. He made sure I was satisfied with my order but also took an interest in customer service and asked how my day was. HMV Cardiff is the best hmv I’ve been to and always a pleasure to visit there. All staff are a pleasure to talk to and always so helpful. Thank you HMV Cardiff
31 januari 2025
Antwoord van hmv (UK) - Cardiff
Hi William
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Cardiff
Hi stephanie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Cardiff
Hi Joanne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cardiff store staff is awesome
I went in the Cardiff store to find a specific present.
This was not available in store and the staff went over and beyond to find this for me ans sent it to my address. They also offered different solutions and options if we were not successful in finding it. They were brilliant!
18 januari 2025
Antwoord van hmv (UK) - Cardiff
Hi Eleni
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Easy to use website. When order had been placed communication regarding order status and delivery date is good. Delivery was made within a reasonable time frame
17 januari 2025
Antwoord van hmv (UK) - Cardiff
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The website is easy to navigate and the…
The website is easy to navigate and the dvd ordered arrived at my local store very promptly. I was kept up to date at all stages, and collection was efficient.
15 januari 2025
Antwoord van hmv (UK) - Cardiff
Hi Gail
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stick to the internet for HMV.
Can see why the high street is dying when customer service is now seen as a flexible past time of their retail "job".
Possibly the most hostile and ignorant experiences with people I've ever encountered.
Didn't want to help, didn't care to help and nobody wanted to be there.
27 december 2024
Review zonder uitnodiging
Antwoord van hmv (UK) - Cardiff
Hello Luke
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com (mailto:support@hmv.com) with as many details of your experience as possible and they’ll take a look asap.
Cardiff HMV keep up the great work 👏
What can I say, one of the best high street stores still standing. Went in for one dvd, left with a box set instead, along with a t-shirt and a new purse. So happy with them all, and a licensed witcher t-shirt for 3.99, absolute bargain!
Highly recommend the Cardiff store, always tidy, always stocked with lots of goodies and the team are all helpful and full of knowledge. We really struggled finding a specific dvd local so made the trip to hmv which is out of our way and they had it in a box set. HMV always has what we need and want.
Shout out to our lovely cashier too, thanks Archie, appreciate the info about the dvds too.
13 januari 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Cardiff
Hi Jessica
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Cardiff
Hello Rich
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
EASY TO ORDER AND FAST DELIVERY👍😄👍
7 januari 2025
Antwoord van hmv (UK) - Cardiff
Thank you Rob for shopping with us and the 5 stars Rob!
It came just in time for Xmas for my…
It came just in time for Xmas for my son,it was cheaper to buy from you as well which I'm happy about,because on amazon it was 35.99.and they could and would not give me my money back but they lost it in transit thank you from a mum who's son is very happy.
29 december 2024
Antwoord van hmv (UK) - Cardiff
Hi Michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
good communication in shop and delivery
22 december 2024
Antwoord van hmv (UK) - Cardiff
Hi robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Cardiff
Hi Max
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Cardiff
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff on the shop floor were less…
The staff on the shop floor were less than helpful as they had no ideas about the group I was looking for or what stock they had. I then proceeded to one of the cashiers who could not help me enough he looked up the group checked their stock and help with getting it ordered online while i was there.
15 december 2024
Antwoord van hmv (UK) - Cardiff
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to give great service to you next time ;-)
Have a great day!
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