The young person who served me , did everything she could to get what i was looking for, & couldn't have done know more. Also its good to see Hmv as changed with the times, but also haven't forgot... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
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Lees wat reviewers zeggen
Very helpful, approachable staff member greeted me when I picked up my pre-ordered DVD. No waiting time, other staff members were serving, all in all a very good experience.
Bedrijf heeft geantwoord
Your staff, helpful,polite nothing was to much trouble for them from ordering to delivery.Great customer service.Thank you.
Bedrijf heeft geantwoord
What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Derby
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Verenigd Koninkrijk
4,8
Uitstekend
237 reviews
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CUSTOMER SERVICE
Your staff, helpful,polite nothing was to much trouble for them from ordering to delivery.Great customer service.Thank you.
22 augustus 2026
Antwoord van hmv (UK) - Derby
Hi M
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent very happy love hmv it’s a…
Excellent very happy love hmv it’s a fantastic shop online great value everything you want is there a variety of choices I’ve shopped at hmv for years it’s an excellent shop also fast delivery very happy love HMV
18 augustus 2026
Antwoord van hmv (UK) - Derby
Hi Trev
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Derby
Hi Andrew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful
Very helpful, approachable staff member greeted me when I picked up my pre-ordered DVD. No waiting time, other staff members were serving, all in all a very good experience.
10 augustus 2026
Antwoord van hmv (UK) - Derby
Hello Jill
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Derby
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The young person who served me, had excellent customer service skills.
The young person who served me , did everything she could to get what i was looking for, & couldn't have done know more.
Also its good to see Hmv as changed with the times, but also haven't forgot the past which is good for the older generation.
Also i think its good the younger generation have the choice, my Son also likes some of my music & selection of 80,s movies , which hopefully he will continue the trend in time to come.
& its with thanks to have to continue in a competitive market.
31 juli 2026
Antwoord van hmv (UK) - Derby
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Derby
Hi Nathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Derby
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Derby
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
What made my experience great was on…
What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because it was cheaper than being delivered
Got the special album Fri 3rd July 2026 didn't want it to be sent back
I ordered the album on 22nd May 2026, waited long enough
haven't been to hmv for years to get a cd or album, glad the store is still around 👍🏻
3 juli 2026
Antwoord van hmv (UK) - Derby
Hi Cordelia
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful staff.
22 juni 2026
Antwoord van hmv (UK) - Derby
Hello Sandra,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful staff.
Found the staff, in Derby, very helpful in locating and ordering an item for me.
20 juni 2026
Antwoord van hmv (UK) - Derby
Hello Karen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy and straightforward ordering…
Easy and straightforward ordering process and quick delivery
19 juni 2026
Antwoord van hmv (UK) - Derby
Hi Louise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
restarted my vinyl collection
restarted my vinyl collection, and collecting what i like, instore. and if they dont have it in stock they have it delivered to my house . cant get better than that.
15 juni 2026
Antwoord van hmv (UK) - Derby
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Derby store layout for DVDs is…
Derby store layout for DVDs is appalling, with no clear system to find what you are looking for.
Limited selection of multi disk dvd collections and generally poor service in store. Focus on 4k Ultra HD and Blu-rays which most people in my opinion don’t bother with for dvds.
Waste of time visiting the store, I may as well have stayed at home and ordered online but I wanted to support the high street stores.
7 juni 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Derby
Hi Matthew
Thanks for leaving us a review. We’re sorry to hear you had trouble finding an item at your local store.
Whilst we do like to refresh the look of our stores and show off all of the new products that we have available for our customers to own, we’d never intend this to cause confusion or limit the finding of our items, so we’re disappointed to hear this may have been the case on this occasion.
All of the sections within our stores should have clear signage so that our customers know which items are where but thanks for taking the time to bring this to our attention, which we’ll review. In the meantime, don’t hesitate to ask for help from one of our colleagues in the store and they’ll be happy to take a look for you.
Fast efficient service
Fast efficient service, brilliant staff , an all round pleasing experience
4 juni 2026
Antwoord van hmv (UK) - Derby
Hi KEITH
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre Ordered the new westlife cd from…
Pre Ordered the new westlife cd from here for my car . Came on time and in good packaging
10 mei 2026
Antwoord van hmv (UK) - Derby
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly and knowledgeable staff
30 mei 2026
Antwoord van hmv (UK) - Derby
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
super efficient
31 mei 2026
Antwoord van hmv (UK) - Derby
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent
Excellent customer service from start to finish, when ordered a DVD to be collected in store.
4 mei 2026
Antwoord van hmv (UK) - Derby
Hi Mr Johnson,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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