What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
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Lees wat reviewers zeggen
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Toon meer
Bedrijf heeft geantwoord
Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Toon meer
Bedrijf heeft geantwoord
Excellent personal service. Not a time wasting courier involved. You order at the HMV store in person or by 'phone you're kept up to date with order progress without being inundated with info and you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Derby
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Verenigd Koninkrijk
4,7
Uitstekend
231 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was very easy to order and collect
It was very easy to order and collect.
Friendly staff.
16 juli 2025
Antwoord van hmv (UK) - Derby
Hi Vehicle Purchaser
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Derby
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and professional service
29 juni 2025
Antwoord van hmv (UK) - Derby
Hi Daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I pre ordered the marching powder dvd I…
I pre ordered the marching powder dvd I never knew I could pay extra for home delivery!? Bouns great idea
5 juni 2025
Antwoord van hmv (UK) - Derby
Hi Ian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered in store for home delivery.
Ordered in store for home delivery.
Staff member was very helpful and polite.
I was kept up to date on delivery and in arrived within the time given.
26 mei 2025
Antwoord van hmv (UK) - Derby
Hi Theresa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always helping you with what you are…
Always helping you with what you are looking for and also helping you with advice on what headphones you might want
26 mei 2025
Antwoord van hmv (UK) - Derby
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good service as usual
Good service as usual. Not had time to watch the DVD I purchased yet as been busy, I just hope it works OK, it all looks OK so I'm sure it does
23 mei 2025
Antwoord van hmv (UK) - Derby
Hello Adam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service ....wanted to pre order a…
Great service ....wanted to pre order a dvd ....friendly and helpful staff
22 mei 2025
Antwoord van hmv (UK) - Derby
Hi Jo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Needs Improvement
Hi
I ordered on the Monday it didn’t come til the Saturday.
Ive been asking for more than year about access to the next floor as lift broken not fixed.
Not very good acces for disabled users
7 mei 2025
Antwoord van hmv (UK) - Derby
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Quick service no hopeing delivery to…
Quick service no hopeing delivery to odd location by having it to store abs descreet
28 april 2025
Antwoord van hmv (UK) - Derby
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD ordered and collected in-store.
Order arrived in-store really quickly. Email communication was spot-on. Staff had the order ready when I got there.
19 april 2025
Antwoord van hmv (UK) - Derby
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful when ordering…
Staff were very helpful when ordering the dvd I wanted and couldn’t find it in the store.
17 april 2025
Antwoord van hmv (UK) - Derby
Hello Annie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always get great service from Derby…
Always get great service from Derby HMV.Can't fault them.
7 april 2025
Antwoord van hmv (UK) - Derby
Hi Mitch
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast and friendly service
Fast and friendly service. Good communication with on line order.
4 april 2025
Antwoord van hmv (UK) - Derby
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Derby
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and selection but way too…
Great service and selection but way too expensive
9 maart 2025
Antwoord van hmv (UK) - Derby
Hello Harrison
Thank you for your feedback.
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Great Staff
26 februari 2025
Antwoord van hmv (UK) - Derby
Hi Sonia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered out of stock Kraftwerk…
I ordered out of stock Kraftwerk Electro Pop and HMV did whatever was possible and CD was delivered! Also I was well informed about the order status, Good job!
12 februari 2025
Antwoord van hmv (UK) - Derby
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
really easy to click and collect
really easy to click and collect, vinyl got delayed and was email straight away, was told and update at every step.
6 februari 2025
Antwoord van hmv (UK) - Derby
Hi Stacey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My vinyl pre order arrived in the post…
My vinyl pre order arrived in the post very promptly.
It was perfectly packaged of which was fully recyclable.
29 januari 2025
Antwoord van hmv (UK) - Derby
Hello Lauren
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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