What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
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Lees wat reviewers zeggen
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Toon meer
Bedrijf heeft geantwoord
Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Toon meer
Bedrijf heeft geantwoord
Excellent personal service. Not a time wasting courier involved. You order at the HMV store in person or by 'phone you're kept up to date with order progress without being inundated with info and you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Derby
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Verenigd Koninkrijk
4,7
Uitstekend
231 reviews
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Friendly and helpful staff when…
Friendly and helpful staff when ordering and when collecting item. Item arrived quickly.
10 augustus 2024
Antwoord van hmv (UK) - Derby
Hi LouiseJ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent very happy great store love…
Excellent very happy great store love it thanks
8 augustus 2024
Antwoord van hmv (UK) - Derby
Hi Trev
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Derby
Hi Evie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Derby
Hi Debs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order on line and collect in…
Easy to order on line and collect in store. HMV notified me at every stage and when ready to collect. Very quick service. Staff in store were happy help.
21 juli 2024
Antwoord van hmv (UK) - Derby
Hi Rachel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff at derby hmv to get…
Very helpful staff at derby hmv to get short for my son well done to team and one nice lady who helped
15 juli 2024
Antwoord van hmv (UK) - Derby
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Derby
Hi BM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Came straight away.
22 juni 2024
Antwoord van hmv (UK) - Derby
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Derby
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order promt collection arranged…
Easy to order promt collection arranged in store
10 juni 2024
Antwoord van hmv (UK) - Derby
Hi Carlos
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I checked the website for what I…
I checked the website for what I wanted, it told me it was in stock in my local, so I thought I could collect in a few hours. It obviously wasn't In stock as it took a few days, which didn't matter but I did think what was the point if u can check stock but then its incorrect.
2 juni 2024
Antwoord van hmv (UK) - Derby
Hi Deb
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff are always polite and helpful…
The staff are always polite and helpful got complaints and really friendly
6 juni 2024
Antwoord van hmv (UK) - Derby
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delayed delivery
really delayed delivery - after complaint, delivered within a few days. Should not have had to go through the customer service loop to be able to receive a pre-ordered item.
Was a month late. Wouldn't order again.
25 mei 2024
Antwoord van hmv (UK) - Derby
Hi Customer
Thank you for taking the time to leave us a review. We are sorry for any confusion with the pre order. The release date was pushed back to 23/05/2024 and we can see that the item arrived before this date. Apologies for the delay. Regards.
Antwoord van hmv (UK) - Derby
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good price and delivery to store
Very good price and delivery to store! Very easy to click n collect
18 april 2024
Antwoord van hmv (UK) - Derby
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Why can't I use a gift voucher online?
Why can't I use a gift voucher online?
Derby staff were excellent.
17 april 2024
Antwoord van hmv (UK) - Derby
Hello John,
Thank you for leaving us a review. hmv gift cards can only be redeemed and purchased in our UK stores and we currently do not sell or accept them online. However should you wish to use your gift card on an online order, we offer the hmvDelivers service within our stores where you can use the gift cards. Please speak to a member of staff in your local store and they will be happy to assist.
Antwoord van hmv (UK) - Derby
Hi Hayley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff at Derby were lovely
The staff at Derby were lovely. They were happy, and engaged in conversation. You don't get that alot these days when you're an older person. They were a joy. Keep hold of them. Thank you HMV.
28 maart 2024
Antwoord van hmv (UK) - Derby
Hi Jeane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service wouldn't go anywhere…
Excellent service wouldn't go anywhere else, staff always very helpful, and happy to serve.
31 maart 2024
Antwoord van hmv (UK) - Derby
Hi Tracy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful in finding and…
Staff were very helpful in finding and ordering films I was after.
30 maart 2024
Antwoord van hmv (UK) - Derby
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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