Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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Lees wat reviewers zeggen
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Toon meer
Bedrijf heeft geantwoord
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Toon meer
Bedrijf heeft geantwoord
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Hanley
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Verenigd Koninkrijk
4,7
Uitstekend
207 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service from HMV, Hanley.
Out of stock vinyl LP was delivered within 3 working days. Both staff who helped me were friendly and efficient. Great service.
6 december 2025
Antwoord van hmv (UK) - Hanley
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Hanley
Hi Maryann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff
4 december 2025
Antwoord van hmv (UK) - Hanley
Hello Terry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Hanley
Hi Nicole
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are always helpful with queries…
Staff are always helpful with queries and friendly.
25 november 2025
Antwoord van hmv (UK) - Hanley
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered vinyl and came to house within…
Ordered vinyl and came to house within a few days
25 november 2025
Antwoord van hmv (UK) - Hanley
Hello Christine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The shop assistant was very helpful and…
The shop assistant was very helpful and did my order very quickly very nice young lady.
18 november 2025
Antwoord van hmv (UK) - Hanley
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very polite helpfull
19 november 2025
Antwoord van hmv (UK) - Hanley
Hi Debra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very prompt delivery service
Very prompt delivery service. Exceptional staff at the Hanley shop who are always pleasant and greet you with a smile (which is rare these days)
15 november 2025
Antwoord van hmv (UK) - Hanley
Hi PHILIP
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Polite friendly quick service
Polite friendly quick service. Tills staffed so not much waiting time queueing. Collected my parcel very easily.
12 november 2025
Antwoord van hmv (UK) - Hanley
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Click and Collect
Records ordered on line via click and collect and was informed when they arrived at the local HMV.
No problem in collecting items
Will definitely use this service again
8 november 2025
Antwoord van hmv (UK) - Hanley
Hi Gunner
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Hanley
Hi April
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Anybody know a horror film entitled CUBE ?
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. All the staff I interacted with were friendly, efficient and knowledgeable.
4 november 2025
Antwoord van hmv (UK) - Hanley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
lake street dive
lake street dive
popped into the Hanley store not expecting them to be able to help with the above, how wrong I was
superb service from start to finish
22 oktober 2025
Antwoord van hmv (UK) - Hanley
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Never a bad experience
I’ve never had a bad experience in hmv, always one of my favourite shops ever
22 oktober 2025
Antwoord van hmv (UK) - Hanley
Hi Hollie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful staff.
Friendly and helpful staff.
A good, wide range of stock.
The ability to order in store and have what you ordered delivered to the store to pick up.
14 oktober 2025
Antwoord van hmv (UK) - Hanley
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Don’t purchase a jam turntable from…
Don’t purchase a jam turntable from them….extremely poor quality and they jump and skip more than jonathon edwards
10 oktober 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Hanley
Hi Justin
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
HMV is the best.
HMV is the best place to buy cd's,dvd's,blue ray and vinyl, as people we need to shop here or lose it, what do you think.?? Excellent choice of music and films.
4 oktober 2025
Antwoord van hmv (UK) - Hanley
Hi MICHAEL
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Hanley
Hello Martin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Hanley
Hi Valerie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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