Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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Lees wat reviewers zeggen
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Toon meer
Bedrijf heeft geantwoord
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Toon meer
Bedrijf heeft geantwoord
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Hanley
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Verenigd Koninkrijk
4,7
Uitstekend
206 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My cd was delivered to hmv and I was…
My cd was delivered to hmv and I was informed it was ready for collection,
And the staff were really helpful
27 maart 2026
Antwoord van hmv (UK) - Hanley
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good in the hood
Good price
Quite niche records!
Easy to collect in store.
Good comms
👍
13 maart 2026
Antwoord van hmv (UK) - Hanley
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and the staff…
Great customer service and the staff are very helpful and friendly 10/10 experience
28 februari 2026
Antwoord van hmv (UK) - Hanley
Hi Matthew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV very helpful nothing was too much…
HMV very helpful nothing was too much trouble for them checked to see what I needed got one item but the other two were not in shop so offered to order them for me brilliant service excellent staff thank you
21 februari 2026
Antwoord van hmv (UK) - Hanley
Hi Angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The HMV in Hanley is disgusting.
The HMV in Hanley is absolutely revolting. Albums ripped, Scattered across the floor. It is ridiculous, absolutely ridiculous. Don't even get me started on the K-pop section. It agitates me, boils my blood when i see outdated K-pop albums from 2022. Where is ENHYPEN, Where is Stray Kids, Where is NMIXX, Where is Cortis? I should be able to be a happy customer that is able the find NEW albums when i go to HMV in Hanley. But no, I see stupid Seventeen albums no-one wants. If you're going to advertise K-pop albums at least don't lie to yourself and your buyers. Not only that, but the prices have unreasonably gone up. Why am i paying £3.50 for a K-pop blind bag with one photocard no-one even knows about. It is ridiculous and I'm very much surprised you have not got sued, Fix your game HMV and actually stock good ENHYPEN albums like Desire:Unleash or The Sin:Vanish.
7 februari 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Hanley
Hi Customer
Thanks for leaving us a review. So that we can look into this fully, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Helpful and knowledgeable staff
14 februari 2026
Antwoord van hmv (UK) - Hanley
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Store lost my online order
Received email informing that my online order was ready to collect from my local HMV store.
On arrival showed the email to a female member of staff who looked for the vinyl album but was unable to locate it!
A male member of staff then looked for it with the same result.
Female staff member went to look in the stock room but was still unable to locate.
I then asked if they had a copy in store which I could take as I had made a special journey to collect my order.
I was initially told no they could not do that.
After around 30 minutes I was then told I could take the copy they had in store on display after all.
Staff were polite and apologetic but this was hardly a smooth transaction and a waste of my time.
4 februari 2026
Antwoord van hmv (UK) - Hanley
Hi John
Thanks for leaving us a review. We're very sorry to hear of this matter occuring in store. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
The staff are friendly and helpful.
6 februari 2026
Antwoord van hmv (UK) - Hanley
Hello Stephanie
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Really good service
Really good service
Plenty of choice in store
Have used the website
2 februari 2026
Antwoord van hmv (UK) - Hanley
Hi Trentham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Hanley
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
We had excellent service
We had excellent service. Freindly helpful staff served with a smile. Not many staff at shops like this now.
20 januari 2026
Antwoord van hmv (UK) - Hanley
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Hanley
Hi Carl,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Faulty item …
Bought a blue tooth speaker which unfortunately ended up faulty, took it back the staff were brilliant no moaning no complaints just arranged to have a new one delivered unless I wanted my money back.
16 januari 2026
Antwoord van hmv (UK) - Hanley
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic service from a great local…
Fantastic service from a great local team in Hanley
16 januari 2026
Antwoord van hmv (UK) - Hanley
Hi Chris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent as always
Excellent as always. Staff at Hanley Stoke on Trent have always been helpful and find my daughter what she wants.
17 januari 2026
Antwoord van hmv (UK) - Hanley
Hi Barbara,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Hanley
Hi Andrew,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great helpful service
27 december 2025
Antwoord van hmv (UK) - Hanley
Hello Conan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service and quality throughout
14 december 2025
Antwoord van hmv (UK) - Hanley
Hello Andy
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The agent that served us he was great…
The agent that served us he was great answered all our questions and help me find just what I needed thank you
6 december 2025
Antwoord van hmv (UK) - Hanley
Hi Mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from HMV, Hanley.
Out of stock vinyl LP was delivered within 3 working days. Both staff who helped me were friendly and efficient. Great service.
6 december 2025
Antwoord van hmv (UK) - Hanley
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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