Item was despatched very quickly and I was kept fully informed of the delivery. Very good customer service in store, when I collected the item.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C: Unit 95 Consec Victoria Centre, NG1 3QE Nottingham, GB
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Lees wat reviewers zeggen
The vinyl record was really easy to order and pay for online. It arrived really quickly into the store I had requested for it to be delivered to, think from placing the order to picking it up it too... Toon meer
Bedrijf heeft geantwoord
Don’t ya just luv HMV, you can’t get any company more British than HMV what an icon & an ambassador for the UK. The only critique I have is now I’m getting older I’m finding it too dark inside the... Toon meer
Bedrijf heeft geantwoord
I visited hmv in search of a film on dvd or blue ray, it was a film l saw in the early 1980s it made in 1971 and it was called villian staring Richard Burton and a ford zephyr. I spoke to a member of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Nottingham
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit C: Unit 95 Consec Victoria Centre, NG1 3QE, Nottingham, Verenigd Koninkrijk
4,6
Uitstekend
404 reviews
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Item was despatched very quickly and I…
Item was despatched very quickly and I was kept fully informed of the delivery. Very good customer service in store, when I collected the item.
26 augustus 2026
Antwoord van hmv (UK) - Nottingham
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Nottingham
Hi Natasha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Chat service was actually good. The goods bought were not.
The service provided by customer chat (real person) was perfectly fine and he did his job. The problem was what I believe was misrepresentation of goods - which would have got me reimbursement - but denied by HMV. South Park DVD box sets seasons 1-5 & 6-10 are the Comedy Central broadcast versions, NOT the director preferred/UK broadcast ones which remove bleeping from Season 3 onwards. This is NOT stated on the boxes, indeed implying the makers' commentaries etc make this set the best yet. HMV state they must use the agreed manufacturer marketing, which is a cop-out. Seasons 11 onwards DVDs are fine and match the unbleeped BluRays.
I won't be recommending HMV.
EDIT: I contacted HMV as requested below. Basically been told not their problem and am to contact card provider stating misrepresentation of goods by manufacturer. Passing the buck earns downgrade to one star.
20 augustus 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Nottingham
Hi Dr T,
Firstly, please allow us to thank you for your comments related to our chat service. All of our advisors are indeed real people, fully trained in product and customer service related issues. We are very sorry to hear that we could not reach an agreement with your concerns and have not been able to authorise a return for any opened item. We do take your feedback on board and will pass this to the product department for their reference. Please note, hmv are not involved in the production of the vast majority of items sold in store with hmv.com. We do very much rely on the customer making an informed decision, based on their personal preference, listing and within the terms of our service as a retailer. Should the item remain unopened, please head to a store for a refund or exchange. Apologies for any disappointment caused and thanks again for your feedback.
Antwoord van hmv (UK) - Nottingham
Hi Sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service online & in store
Good customer service & nice staff in Nottingham.
Thank you
20 augustus 2026
Antwoord van hmv (UK) - Nottingham
Hi Lesley
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Nottingham store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Nottingham
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Nottingham
Hi Antony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straightforward process
Straightforward process, clear communication, collect from nearest store. Not much else to say!
15 augustus 2026
Antwoord van hmv (UK) - Nottingham
Hi Doug
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service at a great price
The vinyl record was really easy to order and pay for online. It arrived really quickly into the store I had requested for it to be delivered to, think from placing the order to picking it up it took two days and all at a really good price.
The staff in the Nottingham shop were very friendly and found my order really quickly. It's a great way to get an item if you might not be at home.
Would definitely recommend ordering this way
18 augustus 2026
Antwoord van hmv (UK) - Nottingham
Hi SUSAN
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item ordered easily and I received a…
Item ordered easily and I received a message from them by both email and text. I picked it up the next day I was due in Nottingham. Great service thanks 😊
5 juni 2026
Antwoord van hmv (UK) - Nottingham
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Disappointing experience with HMV
Disappointing experience with HMV
I’m extremely disappointed with how my recent pre-order has been handled. I placed my order on 6 August, with the item officially releasing on 7 August. My order confirmation stated an estimated dispatch date of 10 August, yet it is now 12 August and I still haven’t received any proper update or collection email.
I have already contacted HMV’s support team, but instead of receiving an actual response or explanation, I keep receiving automated notifications saying that my ticket has been updated, without any useful information about where my order actually is.
I understand that delays can happen, but the lack of communication is incredibly frustrating. I have been left repeatedly checking my emails and having to chase HMV myself just to find out what is happening with an order I have already paid for. Customers shouldn’t have to go through this just to get a basic update.
I really hope HMV can improve their communication and customer service because this has been a very frustrating experience.
12 augustus 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Nottingham
Hi Enya,
We're very sorry to hear of the delay with your order and for any disappointment as a result of this.
We can see that a member of our service team has now been in touch regarding this matter, and do hope that this helps to resolve this issue.
Smooth transaction,straight in and…
Smooth transaction,straight in and straight out, no muss,no fuss everything was so easy and worked like clockwork
31 juli 2026
Antwoord van hmv (UK) - Nottingham
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Nottingham
Hi Martin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Came really fast and both packages were…
Came really fast and both packages were packaged really well
29 juli 2026
Antwoord van hmv (UK) - Nottingham
Hello Paige,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff at this store are excellent
The staff at this store are excellent, they are very friendly, polite and go that extra mile to help you find or order something. i'am sure they will keep up this excellent service. Thanks.
21 juli 2026
Antwoord van hmv (UK) - Nottingham
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff in store so helpful at the Nottingham branch-really made ordering so staightforward
Staff in store so helpful
3 juli 2026
Antwoord van hmv (UK) - Nottingham
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Nottingham
Hi Reece
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No email communication for collect from store items
My husband didn't recieve his birthday gift in time due to communication issue. I ordered 3 separate bundles online on the same day using the click and collect service. The day or so after I received an 'items dispatched' email for all 3 orders but only one 'ready to collect' email a couple of days after that (picturing only 3 of the 10 items I had ordered in total). I didn't travel to the store to collect 1 bundle as wantes to wait for complete order. The after waiting 10 days I went to the store and all my items had been sat waiting for me all along, they just hadn't emailed me 🙄
9 juli 2026
Antwoord van hmv (UK) - Nottingham
Hello Rachel
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
As always great and friendly service
As always great and friendly service. We'll stocked at your store in Victoria centre Nottingham
4 juli 2026
Antwoord van hmv (UK) - Nottingham
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service helpful and obliging…
Great service helpful and obliging delivery excellent
14 juni 2026
Antwoord van hmv (UK) - Nottingham
Hi Anna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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