The staff at this store are excellent, they are very friendly, polite and go that extra mile to help you find or order something. i'am sure they will keep up this excellent service. Thanks.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C: Unit 95 Consec Victoria Centre, NG1 3QE Nottingham, GB
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Lees wat reviewers zeggen
My husband didn't recieve his birthday gift in time due to communication issue. I ordered 3 separate bundles online on the same day using the click and collect service. The day or so after I received... Toon meer
Bedrijf heeft geantwoord
Don’t ya just luv HMV, you can’t get any company more British than HMV what an icon & an ambassador for the UK. The only critique I have is now I’m getting older I’m finding it too dark inside the... Toon meer
Bedrijf heeft geantwoord
I visited hmv in search of a film on dvd or blue ray, it was a film l saw in the early 1980s it made in 1971 and it was called villian staring Richard Burton and a ford zephyr. I spoke to a member of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Nottingham
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit C: Unit 95 Consec Victoria Centre, NG1 3QE, Nottingham, Verenigd Koninkrijk
4,7
Uitstekend
391 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very easy to get what I wanted
Very easy to get what I wanted. Nice people very helpful.
The assistant was new to the job and did very well.
2 december 2025
Antwoord van hmv (UK) - Nottingham
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Served in a timely and efficient manner.
I did not have to wait long to be served. My reserved item was soon located.
10 december 2025
Antwoord van hmv (UK) - Nottingham
Hi Melvyn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service in store and online
Great service in store coupled with great packing from the online order. HMV is my favourite retailer, they never disappoint.
8 december 2025
Antwoord van hmv (UK) - Nottingham
Hi Philip
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Nottingham
Hello SHEILA
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
His Masters Voice is Our Music Voice of choice
I’ve always shopped at HMV and will always shop at HMV, for my music as it’s relaxed and staff know there stuff
3 december 2025
Antwoord van hmv (UK) - Nottingham
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were friendly and welcoming…
The staff were friendly and welcoming and it was very quick and easy
5 december 2025
Antwoord van hmv (UK) - Nottingham
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Poor customer service and no notification of delays
I placed a small order of 4 mystery pin boxes on 29/11/2025. Delivery is listed as Royal Mail 24hrs tracked (obviously not taking into account the weekend - I'm well aware of that).
Fast forward to now and I have contacted customer service as my order still hasn't even been dispatched, let alone will be delivered within 24hrs.
Customer service have been awful and can only advise me that my order will be dispatched "soon" and can't give me any time frame. Very unhelpful when I need to decide whether or not to buy them somewhere else. They said that they notify all customers when orders are delayed, to which I was never notified, and said it was down to a "rare technical error" which can happen sometimes. Very convenient HMV! I'd have no issues with the delay if they kept their customers informed and had a time frame on it, but no, it's the customers job to find out for themselves.
All around a terrible service, customer service is useless and won't log any complaints. I will never be shopping online with HMV again. Can't be trusted.
4 december 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Nottingham
Hello,
Thank you for your feedback and we apologise for the delay with your order.
Please note that your order has been placed via our TRACKED48 postage option which as per our delivery & returns section is a 2-5 working day delivery following dispatch. Additionally whilst we aim to dispatch within 24 hours unfortunately we are experiencing some delays at this time. We can see this is due to be on its way soon and thank you again for your continued patience.
Pre order kept me well informed arrived…
Pre order kept me well informed arrived safe and sound. On time
1 december 2025
Antwoord van hmv (UK) - Nottingham
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order on line
Easy to order on line. I collected from the store which was problem free.
3 december 2025
Antwoord van hmv (UK) - Nottingham
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Damaged
No problem whatsoever until I collected my parcel from hmv to find the CD damaged
3 december 2025
Antwoord van hmv (UK) - Nottingham
Hi Chloe
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
i popped into your store in Nottingham…
i popped into your store in Nottingham on a day trip from Wisbech Cambridgeshire
for the Christmas market, wonderful day
the hmv member of staff couldn't have been more attentive and he found what i had been searching for for months, "The Trap" a 1966 film
He advised it could be shipped to my address or i could collect it in store at hmv in kings Lynn Norfolk which i chose to do as its only a few miles from me
thank you to all
1 december 2025
Antwoord van hmv (UK) - Nottingham
Hi Jennifer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Nottingham
Hi Steve
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great friendly staff who go out of…
Great friendly staff who go out of their way to help. Been shopping there for years.
20 november 2025
Antwoord van hmv (UK) - Nottingham
Hello customer!
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful staff
Very helpful staff, spent time to help me order an item, didn't feel rushed or anything inconvenience.
16 november 2025
Antwoord van hmv (UK) - Nottingham
Hi Lisaduncombe
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I recently made another purchase online…
I recently made another purchase online using the Click and Collect option. As ever, the process was straightforward from start to finish, including collection in Nottingham.
14 november 2025
Antwoord van hmv (UK) - Nottingham
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
So we’re supposed to meet D-Block…
So we’re supposed to meet D-Block Europe unfortunately it got cancelled which is unacceptable. I don’t know why HMV couldn’t put the people that paid to see them in Nottingham. Just tell us to go to Birmingham on the Monday to see them because otherwise people have to pay over £300 to meet them and for some people or they wanted us to meet them
18 november 2025
Antwoord van hmv (UK) - Nottingham
Hello Kian
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I was able to pick up special edition…
I was able to pick up special edition films I was waiting for and staff were kind and helpful
15 november 2025
Antwoord van hmv (UK) - Nottingham
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First class service!
Very helpful staff dealt with a slightly difficult request. Excellent service!
13 november 2025
Antwoord van hmv (UK) - Nottingham
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great choice of Blu-ray/Dvds
Great choice of Blu-ray/Dvds,i got a great offer with my purchase and got free delivery which came earlier than expected so I'm very happy
10 november 2025
Antwoord van hmv (UK) - Nottingham
Hi Anita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Nottingham
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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