Why pay for postage or a Prime subscription when you can get an order sent double-quick to a local store? The Poole branch has a big enough stock to ensure pleasant browsing, with plenty of collecta... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie73 / 75 Dolphin Centre, BH15 1SY Poole, GB
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Lees wat reviewers zeggen
While visiting the HMV Poole store, my husband stepped in front of a lady in an aisle to pass by — just as she went to reach for an item. It was a simple human error, and he immediately apologised... Toon meer
Bedrijf heeft geantwoord
Very good overall. I was able to buy the product I wanted at a good price, although it was slightly difficult to locate in store - there were several options where a 4K anime might be and I had to hun... Toon meer
Bedrijf heeft geantwoord
Mainly the experience was really good, just that one of the covers on one of the vynl albums was damaged. It couldn't be seen as it was the inside cover. Other than that I thought the 3 for £66 was an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Poole
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
73 / 75 Dolphin Centre, BH15 1SY, Poole, Verenigd Koninkrijk
4,8
Uitstekend
136 reviews
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Antwoord van hmv (UK) - Poole
Hi Shaun
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
It's been nearly 2 weeks and hasn't…
It's been nearly 2 weeks and hasn't arrived at hmv yet
6 augustus 2025
Antwoord van hmv (UK) - Poole
Hi Joshua
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Ordering online just wouldn't work
Unfortunately, I tried to order a couple of items in July at different times from the website, one a reservation in store and the other a delivery to Chester for my son and I couldn't do either. I went into the shop in Poole to order the items and one was in stock and the other a preorder that the assistant managed to complete on line for delivery to me. Both times I had a very enjoyable experience in the shop, both members of staff were awesome. I'll not bother online again, I'll just pop in instead.
17 juli 2025
Antwoord van hmv (UK) - Poole
Hello Ruth
Thanks so much for taking the time to leave us a review. We’re pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Online shopping with great instore service.
Ordering online is very easy and the staff at the Poole store are always helpful and cheerful.
2 juli 2025
Antwoord van hmv (UK) - Poole
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very helpful & made…
The staff were very helpful & made ordering the record easy
15 juni 2025
Antwoord van hmv (UK) - Poole
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I knew I could buy the Signora Volpe…
I knew I could buy the Signora Volpe Series 2 dvd easily prior to release date, with the very efficient and friendly staff at HMV in Poole Dorset, it arrived on time and was ready for me to pick up at the store.
8 mei 2025
Antwoord van hmv (UK) - Poole
Hi JC
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful young man helped find exactly what I was looking for
Young man who served me was so polite and helpful.
He found exactly the cd’s I was looking for and arranged to send them to me.
They arrived quickly and we were very happy with them.
3 april 2025
Antwoord van hmv (UK) - Poole
Hi Donald
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent, helpful and friendly customer service
Excellent, helpful and friendly customer service.
Thank you
29 maart 2025
Antwoord van hmv (UK) - Poole
Hi Rachel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super Fast and Super Friendly
My click and collect arrived within days of being ordered, and the staff that served me were friendly as always.
12 maart 2025
Antwoord van hmv (UK) - Poole
Hi Chloe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazingly good offers the experience was really good
Mainly the experience was really good, just that one of the covers on one of the vynl albums was damaged. It couldn't be seen as it was the inside cover. Other than that I thought the 3 for £66 was an amazing offer and will definitely use it again. Considering that I use HMV alot, I have only ever had one damaged inside cover.
26 februari 2025
Antwoord van hmv (UK) - Poole
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Should you require any assistance regarding the damaged cover please contact us via support.hmv.com.
Have a great day!
Antwoord van hmv (UK) - Poole
Hi Solomon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient service
26 februari 2025
Antwoord van hmv (UK) - Poole
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Gentleman who served me was polite and…
Gentleman who served me was polite and factual
26 februari 2025
Antwoord van hmv (UK) - Poole
Hello Angela
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
I ordered an item online
I ordered an item online, it was released on the due date and arrived at the store soon after
28 januari 2025
Antwoord van hmv (UK) - Poole
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick click and collect service
Quick click and collect service, staff are friendly and helpful
13 januari 2025
Antwoord van hmv (UK) - Poole
Hi Zoe
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Poole
Hi Ronald
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Poole
Hi Keilly
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Poole Store Staff Great
Staff in Poole store very helpful and assisted in ordering item online when I was in the store
19 december 2024
Antwoord van hmv (UK) - Poole
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Poole
Hi Dave
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful Store Staff
23 december 2024
Antwoord van hmv (UK) - Poole
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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