Why pay for postage or a Prime subscription when you can get an order sent double-quick to a local store? The Poole branch has a big enough stock to ensure pleasant browsing, with plenty of collecta... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie73 / 75 Dolphin Centre, BH15 1SY Poole, GB
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Lees wat reviewers zeggen
While visiting the HMV Poole store, my husband stepped in front of a lady in an aisle to pass by — just as she went to reach for an item. It was a simple human error, and he immediately apologised... Toon meer
Bedrijf heeft geantwoord
Very good overall. I was able to buy the product I wanted at a good price, although it was slightly difficult to locate in store - there were several options where a 4K anime might be and I had to hun... Toon meer
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Mainly the experience was really good, just that one of the covers on one of the vynl albums was damaged. It couldn't be seen as it was the inside cover. Other than that I thought the 3 for £66 was an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Poole
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
73 / 75 Dolphin Centre, BH15 1SY, Poole, Verenigd Koninkrijk
4,8
Uitstekend
136 reviews
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Poor customer service
Never sent me a collection email it got missed. By the time I chased it was too late for the date needed. Very disappointed son and disappointed in the company.
They did have good variety of stock I couldn't get anywhere else.
23 december 2024
Antwoord van hmv (UK) - Poole
Hello,
We are sorry to hear of the delay with your order and any disappointment as a result of this.
Whilst we are glad this has now been received we can certainly appreciate the inconvenience.
We pride ourselves on the service we provide and apologise that this has not been a positive experience on this occasion.
EFFICIENT
Helpful knowledgable staff who were able to process my order in a timely manner.
14 december 2024
Antwoord van hmv (UK) - Poole
Hi A
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering was easy and collecting was on…
Ordering was easy and collecting was on time and friendly so all good .
3 december 2024
Antwoord van hmv (UK) - Poole
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Shop assistant at the HMV in Poole…
The Shop assistant at the HMV in Poole was extremely helpful
15 november 2024
Antwoord van hmv (UK) - Poole
Hi Mr Curtin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Chatty & friendly
The staff member dealing with me was very helpful and polite.
He found my order promptly and efficiently. He was chatty & friendly.
29 oktober 2024
Antwoord van hmv (UK) - Poole
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Poole
Hi Patrick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item was perfect but it took forever…
Item was perfect but it took forever for them to let me pick it up even tho they had I store stock
31 oktober 2024
Antwoord van hmv (UK) - Poole
Hi James,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store to be collected.
We can see that you've since collected this, apologies for any disappointment that may have been caused as a result of this slight delay and we hope to earn more stars next time.
Antwoord van hmv (UK) - Poole
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
James was very knowledgeable in the…
James was very knowledgeable in the area I was looking and helped find the item with speed while suggesting other I may like
18 oktober 2024
Antwoord van hmv (UK) - Poole
Hi Mr Bodek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Poole
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I regularly buy from HMVs website and…
I regularly buy from HMVs website and have always had excellent service. Even if the item is not in stock they always keep me informed with the option of cancelling should I wish.
I also visit and purchase from the shops which I enjoy and I would like to think it is the best of both worlds.
29 september 2024
Antwoord van hmv (UK) - Poole
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Poole
Hi Ashley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I love hmv!
I love hmv!! Excellent service quick delivery and good dispatch times! What can I say? Would highly recommend online and in store
10 september 2024
Antwoord van hmv (UK) - Poole
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Nice and friendly staff
Nice and friendly staff. Search for wanted dvd was thorough and successful. Ordered one dvd in shop and one online. Information about online ordered dvd arrived without problem. Unfortunately, though agreed upon, no information that DVD ordered in shop arrived in shop. Was in shop when I picked up online ordered dvd.
29 augustus 2024
Antwoord van hmv (UK) - Poole
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Ordered online for store collection
Ordered online for store collection. Fast delivery, knowledgeable staff. Always polite.
6 september 2024
Antwoord van hmv (UK) - Poole
Hi Jenny
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff who were also very…
Very helpful staff who were also very knowledgeable. Good range of products to suit all ages.
4 september 2024
Antwoord van hmv (UK) - Poole
Hi Tony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly customer service
Friendly customer service. I ordered a CD which arrived within about 3 days. Very good service.
10 augustus 2024
Antwoord van hmv (UK) - Poole
Hi Lydia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Out of stock? … not a problem !
Looking for a certain c.d.
It was out of stock.
Cashier looked online and Ordered it from another branch. It arrived in 2 days.
3 augustus 2024
Antwoord van hmv (UK) - Poole
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are always helpful and friendly
1 augustus 2024
Antwoord van hmv (UK) - Poole
Hello Phil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Poole
Hi Derek
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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