hodders Estate Agents Reviews 87

TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

We were really happy with our experience with Hodders. As we both work for an estate agent ourselves, we had high expectations—but we were genuinely impressed and pleased. Communication was always hon... Toon meer

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Beoordeeld met 5 van de 5 sterren

Nicola was always available by phone to handle any queries that arose during the whole process. No hiding behind emails! This made the whole process a lot less stressful for us, and was a major help... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

You really can not fault Hodders from start to finish. As estate agents they've been nothing but helpful and reassuring during what can be, a really stressful time! We couldn't recommend them enough.... Toon meer

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Beoordeeld met 5 van de 5 sterren

We’re a month in from moving from Addlestone after 22 years and have finally come up for air to write a review for Hodders. Our process was very painful as we had three collapsed chains over a 19 mont... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaars
  2. Huurwoningen
  3. Veilinghuis
  4. Vastgoedtaxateur
  5. Makelaardij
  6. Veilingmeester onroerend goed

Geschreven door het bedrijf

MOVING THE COMMUNITY FOR OVER 65 YEARS & WE’RE JUST GETTING STARTED... We understand that each and every property move is different, so we take a personalised approach. And we've been around for over 65 years now, which means we've learned exactly what clients want and expect from an agent. Whether you've buying, selling, renting, or letting, we strive to get the best outcome for every single customer. We know moving can be stressful, so we do all we can to remove the pain points, proving practical, honest support and friendly service. Being independent enables us to offer a personalised experience, in which we genuinely understand and listen to your needs. We're invested in using the best available technology too, so whatever your situation, we've got the tools to make things happen. Community is at the heart of everything, so we also support local businesses, schools, and charities. It's all part of our vision to do things differently. This forward-thinking approach is what sets hodders apart, resulting in the kind of committed, hand-on service we believe you deserve. That’s why working with hodders feels different.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

87 reviews

5 sterren
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3 sterren
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1 ster

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Beoordeeld met 5 van de 5 sterren

Amazing

I have no words to explain how brilliant Hodders have been in what was a very difficult time. nothing is too much trouble.
I have no hesitation in recommending them to anyone thinking of moving. From start to finish they were extremely especially Alex who I have found to be very
professional. I couldn’t have asked for more! Thank you!

23 oktober 2023
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Antwoord van hodders Estate Agents

Good to read you had a positive experience with us, Caroline. Thank you for your feedback. I'll ensure Alex and the team see your kind comments. We take pride in what we do and delivering a first-class, bespoke service to our clients. Wishing you well in your new home and for the future.

Beoordeeld met 5 van de 5 sterren

Brilliant Experience

Hodders were brilliant throughout the process. They worked quickly and efficiently with my solicitors to avoid any hold ups and were flexible to my requests for viewings and phone calls. Every member of staff was polite and attentive, and they were always happy to answer any queries or explain parts of the process that I was unclear on. I’m really grateful to everyone at Hodders for their support throughout.

6 oktober 2023
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Antwoord van hodders Estate Agents

Thank you for taking the time out of your busy day to share your review. We are always grateful when client's document their experience. Our staff strive to deliver high standards to the client. And it's great to hear that we fulfilled your expectations. Wishing you well in your new home.

Beoordeeld met 5 van de 5 sterren

Thank you! Great service

We recently completed on the purchase of our property through Hodders and I can’t thank them enough. We had some complex deadlines that created a lot of urgency but Karen and Alex were there every step of the way to ensure we hit the deadlines required. Karen and the team kept us informed regularly and took all the pain of buying a property away. Thank you again to everyone at Hodders for helping us find our home and making it an easier process. Look forward to dealing with you in the future!

25 augustus 2023
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Antwoord van hodders Estate Agents

Thank you for your review. The team are pleased to hear your feedback. We pride ourselves on listening, understanding and supporting our clients through the move process. And our bespoke service is always tailored to you, the client. Wishing you every happiness in your new home.

Beoordeeld met 5 van de 5 sterren

Thank you for a stress free move😊

Hodders were great to work with. I have to say a huge thank you in particular to Karen for all of her help. Karen was always so pleasant and kept us informed every step of the way. As you know, moving house is potentially one of the most stressful things to go through but I really appreciate the fact that Karen kept us as stress free as possible, she's just simply brilliant at her job. Right from having our property photos taken with Matt, setting up viewings and all the way to completion, everyone at Hodders was friendly, professional and just a really nice team to deal with. I have already recommended a friend of mine that is looking at moving. Thank you for helping us to start our new life by the beach. The Hunter family

18 september 2023
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Antwoord van hodders Estate Agents

Ahh that's music to our ears... thank you for taking the time to share your experience. Feedback is important to us, so we can ensure our staff know they are delivering a good, professional service. Beach life sounds wonderful and we wish you well in your new home.

Beoordeeld met 5 van de 5 sterren

Amazing!

Amazing!! I have no words to explain how brilliant Hodders have been in helping me get through a very difficult time.
Karen has consistently gone way beyond the extra hundred miles and her assistant, Matt, is fab too. Karen is very experienced and knowledgeable.
The whole team are brilliant - warm, welcoming and nothing is too much trouble.
I have no hesitation in recommending them to anyone thinking of moving. From start to finish they were extremely
professional and patient. I couldn’t have asked for more! Thank you!

28 september 2023
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Antwoord van hodders Estate Agents

The pleasure was all ours. Thank you for taking the time to share your experience. Our team pride themselves on listening, understanding and tailoring our service to your needs. All best wishes to you in your new home.

Beoordeeld met 5 van de 5 sterren

I am so pleased that I chose Hodders to…

I am so pleased that I chose Hodders to sell my property.
I have lived in my house for 40 years and needed guidance and support to help me through the process of selling. Rob at Hodders was amazing from the start and has an invaluable knowledge of the local property market and areas. He listened to me, made sure I was aware of everything that was happening and made this experience straightforward. If you want to use an Estate agent who is not pushy, helps you over any obstacles and proves to be a good mediator, then look no further. I just hope that Hodders can find me my next property as I don’t want to use another agent. Once again, sincere thanks to all the staff but especially Rob and Caitlin.

23 september 2023
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Antwoord van hodders Estate Agents

Listening and understanding the client is paramount to us.... so we're over the moon that our tailored service was everything you wanted and experienced. Wishing you well in your new home, and should you need us again. We'll be here for you. Rest assured.

Beoordeeld met 5 van de 5 sterren

Hodders we’re a joy to deal with

Hodders we’re a joy to deal with, keeping us informed from the moment we offered through to exchange. Faultless in our opinion and we would certainly recommend.

1 juli 2023
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Antwoord van hodders Estate Agents

Thank you Mr Hemmings for your feedback. It has been shared with the team, who will take pride in the bespoke service they provided. Wishing you every happiness in your new home.

Beoordeeld met 5 van de 5 sterren

Forever Home

The Addlestone team have gone above and beyond to support my family purchase a forever home for our elderly mother after the loss of our dad. Communication has been outstanding with regular updates via email and more importantly for my mother, phone calls. Caitlyn has delivered great customer service and has been extreamly professional from start to finish to ensure a smooth process during this difficult time for us as a family.

13 september 2023
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Antwoord van hodders Estate Agents

Thank you for sharing your recent experience with us. Caitlyn is brimming with pride that she was part of the team to help your family with your beloved mother's forever home. Feedback is important to us, so we can ensure our staff our trained to ensure the customer always comes first and that they have expertise every step of the way. We wish your mother well in her new home.

Beoordeeld met 5 van de 5 sterren

All very good top to bottom.

All very good top to bottom.
great communication, advice and information

8 september 2023
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Antwoord van hodders Estate Agents

Thanks Steven for your feedback, and glad you experienced our personalised approach. It was a pleasure to work on your behalf.

Beoordeeld met 5 van de 5 sterren

First class experience with Hodders

i was very fortunate to have chosen Hodders to sell my house and in particular having Matt to guide myself and the others in the chain, through an unfamiliar process.

From beginning to end - Matt was always available, always positive and forever professional.

He steered the chain swiftly and respectfully to an efficient conclusion, overcoming various set backs along the way, with total confidence.

I would recommend anyone to put their trust in Hodders.

8 september 2023
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Antwoord van hodders Estate Agents

We know moving can be stressful, so it's great to hear that Matt and the wider team did all they could for the best outcome. We've learned exactly what clients want and expect from an agent. And we really strive to deliver a tailored service.

Beoordeeld met 5 van de 5 sterren

Great experience - highly recommended

We had a really great experience with Hodders and would highly recommend.

They worked proactively on our behalf to help us find and subsequently secure our ideal property. They gained an understanding of what we needed, and introduced us to relevant properties before they were more broadly on the market.

A special thanks to Matt C. It's been great working with you!

8 september 2023
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Antwoord van hodders Estate Agents

Thank you Lawrence for your feedback and for using hodders to secure your perfect property. We pride ourselves on our committed service and you can see why working with us feels different. Wishing you every happiness in your new home...

Beoordeeld met 5 van de 5 sterren

All of the staff were brilliant

All of the staff were brilliant. They helped answer any questions we had and any issues got addressed pretty quickly. They would call and give updates and let us know what the next steps were. Since moving into our new property they have also been great with giving us advice on the area and checking in with how we are settling in.

21 juni 2023
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Antwoord van hodders Estate Agents

Thank you Stephanie for your comments. It's always good to receive feedback, so we can ensure our staff training and development constantly delivers the first-class, personalised approach you experienced.

Beoordeeld met 5 van de 5 sterren

House sale

The stress of selling a house made easier. Cheers

31 augustus 2023
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Antwoord van hodders Estate Agents

That's good to hear, Graham that you had a positive experience. We know how stressful it can be selling your home, making that next move. We always ensure it's the client first, then the property. Good luck in your new home....and thanks for sharing your personal view.

Beoordeeld met 5 van de 5 sterren

The team at hodders were very…

The team at hodders were very professional and diligent. They responded promptly and consideratly to any concerns I raised. Many thanks

29 augustus 2023
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Antwoord van hodders Estate Agents

Thank you for sharing your experience. Our philosophy is people first, always has and always will be. We understand that each and every move is different so we're pleased to hear you liked and experienced our personalised approach. Wishing you every happiness in your new home....

Beoordeeld met 5 van de 5 sterren

Caitlyn Newton is a superstar!!

Caitlyn has been simply amazing with finding us our dream family home. She listened to exactly what we wanted in terms of criteria, and bent over backwards every step of the way. We cant thank you and Rob enough for everything you have done and you are both huge credits to the business.

Would recommend 100000 times over, will certainly be sending our family and friends your way.

Thanks again

29 augustus 2023
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Antwoord van hodders Estate Agents

We've shared your comments with Caitlyn and the wider team. And it makes us so happy to hear you found your dream home. It’s the relationships we build that set us apart. Pleased our hands-on and likeable approach worked for you. Thank you.

Beoordeeld met 5 van de 5 sterren

Tina is a excellent professional Agent

Tina is such a nice professional and considerate lady. She was trying her best to match the property and really working hard for it. I think She is a excellent estate Agent and worth to trust.

24 augustus 2023
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Antwoord van hodders Estate Agents

Thank you for your feedback. It's good to hear about your positive experience. And it's great that you have benefitted from our experience and hands-on commitment.

Beoordeeld met 5 van de 5 sterren

Exceptional Service from Valuation to Completion

The team at Hodders have been nothing but a dream to work with. Special thanks certainly go out to Karen helping us through the trials and tribulations of selling properties in the UK. We were fully briefed on what to expect from Hodders as well as incredible advice on how everything works as it was the first time we had been selling a property. We were even comfortable to ask for advice on another property we were selling which was much further away from areas covered by Hodders.

Also a big shout out to Caitlyn, Harry and Alex for their work on viewings and preparing the property for marketing.

Right from the first day where Karen came and valued our property, she made us feel like a valued client and genuinely wanted us to move forward in the best possible way. This was wholly maintained throughout the process. Hodders incredibly impressed us with 17 viewings within the first two weeks, many of which showed genuine interest in the property as they were well researched buyers and not generic footfall. Hodders fully understood that due to our unique property, they'd very much be selling a lifestyle and not just a home.

We recieved updates via email and over the phone, providing feedback for each viewing. The team were proactive to contact the viewers to gain feedback and answer any outstanding queries. The team kept us realistic and optimistic of the offers made on the property and what we should consider accepting or negotiating with in the current climate to come out with a price that we are very happy with.

We did have one buyer pull out but Hodders came back with more viewings and another offer within two weeks, meaning we didn't miss out on our forward purchase. We will very forever be grateful for this!

Communications throughout the soliciting process were clear and consistent, with regular phone calls to keep us updated on how things were moving on both our selling side and our buyers side. Karen would really go out of her way to get answers when things were outstanding and vague which really helped push the sale through faster than it would have done alone.

We are now exchanged and completing this week and feel Hodders are genuinely excited and invested in our journey which adds the special personal touch that I don't think you get from other estate agents.

21 augustus 2023
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Antwoord van hodders Estate Agents

Thank you Barrie and Maryanna for your review. As you know we put people first, knowing that each and every property move is different so its paramount we take a personalised approach. It’s people who buy, sell, let and rent homes and it’s people we work with. From owners and tenants to developers and conveyancers, it’s the relationships we build that set us apart. Thank you for choosing us, we're always here for whenever you need us....

Beoordeeld met 5 van de 5 sterren

You’re mad if you don’t use Hodders

The staff at Hodders Addlestone couldn’t have done more to assist in my recent purchase of a 4 bedroom house in Addlestone.

I approached other local agents for assistance as I had just returned from overseas and was a cash buyer. 2 local agents told me to have a look on the internet and call them back if I saw anything that interested me. I was shocked that they had no interest in actively marketing the properties on their books. Hodders answered my many questions, advised me on the process (which is different from my home country) and always treated me like a valued client.

I would highly recommend Hodders to anyone who was considering placing their home on the market and, when the time comes for me to move again, will definitely ask them to handle the sale.

11 augustus 2023
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Antwoord van hodders Estate Agents

Dear Janet, We’re really grateful and appreciate you taking the time to share your rating with us. Thank you. Wishing you all the best in your new home.

Beoordeeld met 5 van de 5 sterren

Very helpful agency/agents

Very helpful agency/agents. We mostly dealt with Karen, whom we are very thankful for!
I can recommend Hodders to my friends !

17 augustus 2023
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Antwoord van hodders Estate Agents

Thank you for your comment and recommendation. It's good to have feedback from our clients.

Beoordeeld met 1 van de 5 sterren

Completely unprofessional company…

Completely unprofessional company please AVOID if you are a perspective tenant. I put forward an offer of one years rent upfront which was accepted by the landlord fairly quickly. I got a call from Aaron with the news it was accepted on the Friday, he explained the process of completing the documents needed and I confirmed I would have it done the next day (Saturday). When I have then gone to open the documents the link was defective so I was unable to sign the forms. I notified Hodders of this and with no follow up until I contacted them on Monday morning they then told me the property had been let to another tenant - they are closed on Sunday so they have managed to do this in the space of 24hrs even though I had agreed with Aaron terms etc.

I had already been sent the lease (22 pages long with no details of where the deposit is to be sent). They had not contacted me with any update of this news even though they have my mobile number, email and WhatsApp details (they said they tried to call me on Friday and Saturday and I have had 0 missed calls from them). It took for me to approach them enquiring as to why the link wasn't working and where to send the deposit to find out this news. Not only has this company gone behind my back, they have began processes to secure it in place KNOWING THEY HAVE FAILED TO CONTACT ME completely left me in the dark. I asked them why another tenant has been allowed to essentially outbid my already accepted offer without my knowing and they refused to tell me the offer the other tenant put forward, also not allowing me to put another offer forward which may have been of interest to the landlord.

Save your time and please use another trustworthy company for something as important as finding a place to live, as they call themselves a family run business greed is at the forefront of their values.

14 augustus 2023
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Antwoord van hodders Estate Agents

Dear Shannon
Thank you for bringing the matter to our attention. All feedback is important to us, and we're sorry to hear you've had such a frustrating experience and we did not meet your expectations.
We strive to deliver an exemplary service in all areas of our business, so your experience and review comes as a disappointment.
I’d like to reassure you that we take our customer feedback very seriously at hodders and your concern has been escalated to management. We are looking into this and will correspond with you as a priority.
Kindest regards.
Tracey Baldwin
Marketing Director

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