Home-Connect Reviews 

Whish I can put a zero. Communication with this company is you either speak to a bot on WhatsApp or request a call back none of which gives you an answer to your problem only saying a ticket has been opened. No feedback or nothing if someone is actually working on the problem or just don't care. I'm done with them I will be paying them short for all the days they take to fix this if they don't like that they can disconnect me that's OK I will go somewhere else been with them five years already. All I wanted is at least give me a definitive answer when service would be up. Not there fault alone frog foot also could of communicated but anyways very disappointed

Worst experience. Will not recommend this service provider to anyone.

Here is a summary of my experience:
My line is not working properly for the last 3 weeks. No assistance from Home Connect, despite phones calls, WhatsApp and promises to get a team leader to call me back.

I then request to terminate the services, to which they say that I must give them 1.5 months notice, despite not having a signed contract in place, and my line not working.

Do not trust this service. I submitted an cancellation on 26 Sept, but they only allow me to cancel from 1 Nov. I have had the service for more than 6 months, but they expect to be paid for Sept, October and November with an additional charge for cancellation before 12 months.

The customer service is terrible and connectivity is horrible.

7 days without internet with no prior notice of maintenance.

I have now been without internet for 7 consecutive days, and the entire experience with Home Connect has been extremely frustrating.
There was no prior notification whatsoever that maintenance would be taking place in my area. I only found out that the outage was supposedly related to network maintenance after contacting Home Connect once my internet had already gone down.
I was then informed that the maintenance could result in interruptions, but what I have experienced is not a brief interruption. I have now had zero internet service for an entire week.
I have contacted support multiple times throughout this period, yet I still haven't received a satisfactory explanation or a clear, reliable restoration date. Each time I have had to chase up the issue myself.
The communication has been particularly disappointing. If planned maintenance is expected to leave customers completely without internet for potentially 7+ days, customers should be informed before the work begins, not only after they discover that their internet isn't working.
I am paying for a service that has been completely unavailable for a week. I therefore expect:
Immediate restoration of my service.
A proper explanation for the prolonged outage.
An explanation as to why no advance notification was provided.
A pro-rata credit/refund for the period I have been without service.
Clear communication regarding when the service will actually be restored.
I understand that network maintenance is sometimes unavoidable. What is unacceptable is being left without a service for 7 days, receiving no prior warning, and having to repeatedly contact the provider just to find out what is happening.
At this point, I need an actual resolution rather than another generic response.

Firstly you took 3 days to activate my internet. But in order to get that done I had to phone and eventually involve LinkLayer. You said that you emailed the pin and you didn't and finally LinkLayer stepped in to help. I've been emailing for 3 weeks to follow up on free router as I signed up as part of the promotion you offered and you you told me that I don't need a router the line is activated. I know it's activated now but I opt in for the router as it came with the promotion. So are you planning on never delivering it. Very disappointing. I wish I could cancel my service but of course you bind people for a year.

Absolutely pathetic service, no internet for 60hrs,
No Feedback
No Response
No Update

Dont be fooled by high ratings

good day i paid R 888 and then i have to pay again R 888 + R 716 come to a total off R 1604 outstanding then i ask for help then no help thy just want me to paid again why are you trying to crook me why

Today marks 16 days without an internet connection and after loads of promises and undertakings from Home Connect and Zoom Fibre, we are still not reconnected. Absolutely ridiculous and unacceptable. It's just unbelievable how a service provider can be so ******** to their clients complaints. After Fourty seven (47) emails to their support, accounts and customer care departments, no effort has been made to restore our line. Empty promises is all you get from each and every of their representatives.

Home connect and Vuma are a scam. Their network is horrible and all they do is take people's money. If your fibre goes down then you are going to wait 3 to 6 months for someone to come and do something about that. Currently I am fighting for my money back after I requested a cancellation and they did not do it and they went ahead and debited my money. I advise people to look for better service elsewhere not Vuma and Home connect

Jeg har forsøgt at skrive til deres hotline flere gange vedrørende skift af netværk jeg har simpelthen skiftet netværk hjemmefra men så kan jeg ikke logge på nogle af produkterne lige meget hvad jeg gør😔

I have been trying to get home connect help for over a year now without any results that's wi t h me constantly calling nothing but lies

Khulekani was very professional and helpful.

Christina Chuma sorted out weeks of back and forth within one afternoon.

Her product knowledge and empathy were top tier.

Super lucky to have been helped by her.

Christian Chuma was professional
Very helpful thank you

Christinah Chuma Was friendly and helpful. My whole experience with Home Connect is one of the best I have ever had with any service provider. Thank
You

Christina was really helpful in helping me change my password. 10/10

Christina from Home Connect assisted us with our connectivity issues at home. Christina was an absolute gem. Very helpful and patient and sorted the issue out efficiently, we now have super, super connectivity speed!!

Very helpful and fast. Appreciate it

I am writing this review to express my extreme and ongoing dissatisfaction with Home-Connect. I have been dealing with continuous, disruptive service failures since 15 December 2025, and the way this company has handled the situation is nothing short of disgraceful.

The initial problem was with streaming services. After weeks of pointless troubleshooting, it was discovered my IP address needed reconfiguring. While that fixed the streaming, it triggered a cascade of new issues: I cannot send or receive pictures/videos on WhatsApp, messages take an eternity to send, I cannot view reels on Facebook/Instagram, and pages don’t load fully. To make matters worse, working from home this week revealed that WhatsApp on my laptop is completely non-functional.

Here is the biggest red flag: When I use my mobile phone as a router, EVERYTHING WORKS PERFECTLY. This proves the fault lies squarely with Home-Connect. Yet after spending over an hour on the phone with an agent named Nomvula, I was told, with apparent disregard, that there was “nothing to resolve.”

I was ignored until I lodged a complaint with the ISPA. Only then did Home-Connect respond. When I requested to cancel my account due to this ongoing nightmare, they refused. Then, on 17 March, they released my line without notifying me – sabotaging my service entirely.

They promised to refund me for the extensive downtime. After numerous follow-ups, they assured me the refund would reflect last week. Today is Tuesday, 7 April 2026, and I am still fighting daily to get my money back.

This company has zero regard for customers. They refuse to fix issues, ignore legitimate cancellation requests, secretly deactivate lines, and lie about refunds. Do not sign up with Home-Connect unless you enjoy months of frustration and financial theft.

I had such a pleasant experience and I want to thank Christinah Chuma personally, for being so patient, kind and helpful. She was absolutely wonderful and friendly and my matter was sorted effortlessly.