The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
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First off all thanks for your service the guys that came here to install gave me the best service,okay it’s been months since i try to have WI-FI i try to use other companies router but when it come t... Toon meer
Bedrijf heeft geantwoord
I received quick service after the order of my Fibre . And they've managed to squeeze me in the very next day after my order for the installation. Thanks to Bianca who scheduled the installations. I... Toon meer
Bedrijf heeft geantwoord
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th Octobe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Heeft 79% van zijn negatieve reviews beantwoord
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Very good service
Very good service, especially with customer care and service delivery, I recommend to everyone who looks to get good wifi
1 november 2026
Review zonder uitnodiging
Immediately response and service
31 oktober 2026
Review zonder uitnodiging
The experience was super great
The experience was super great, lit 🔥
31 oktober 2026
Review zonder uitnodiging
was good service lady was patient
was good service lady was patient
26 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Mariska,
We’re glad to hear you received good service and that our consultant took the time to assist you with patience and care. We appreciate you sharing your experience and recognising the effort our team puts into supporting our customers.
You can also manage your Webafrica account and services conveniently through our mobile app, available from your app store.
Warm regards,
Webafrica Crew.
Staff is friendly and turn around time…
Staff is friendly and turn around time is quick. 10/10
29 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Gaadiejah,
We love hearing this! It’s great to know that our friendly team made a positive impression and that you experienced a quick turnaround. Thank you for the perfect rating and for choosing Webafrica!
For convenient access to your account and services, you can also download the Webafrica app and manage things right from your phone.
Warm regards,
Webafrica Crew.
Placed an order yesterday and had my…
Placed an order yesterday and had my line up and working today. Great service
29 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Duard,
That’s fantastic! We’re glad your order was processed so quickly and that your line was up and running by the very next day. Getting you connected without unnecessary delays is what we strive for. Thank you for choosing Webafrica!
Need a quick way to keep track of your services? The Webafrica app puts your account and service management at your fingertips.
Warm regards,
Webafrica Crew.
I always choose webafrica Vumatel had…
I always choose webafrica Vumatel had my 3rd service done by them and I would choose them again best customer service and installation 110% thank you to the staff friendly helpful the installations is always so quick fast neat and clean no messy glue or damages perfect thank you Webafrica Vumatel definitely recommend everyone choose them they got such affordable and reliable packages love it can't go wrong choosing Webafrica Vumatel service
29 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Mariam,
It’s wonderful to have your continued trust, especially knowing this is your third installation with Webafrica and Vumatel! We’re glad our teams have consistently provided friendly assistance and quick, neat installations. It’s also great to hear that you value the affordability and reliability of our packages.
Thank you for recommending us and for choosing Webafrica time and again. We truly appreciate your support!
For easy access to your account and services, download the Webafrica app from your mobile app store and enjoy managing everything from your phone.
Warm regards,
Webafrica Crew.
Extremely fast service in regards to sales and delivery.
Extremely fast service in regards to sales. My fibre line was installed the very next day after the call and the WiFi box was delivered the same day. The only problem I have is there is no one to speak to in regards to how to set everything up. The ai bot in the app is of no use.
29 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Taariq,
It’s great to hear that our Sales Team made the ordering process so quick and that your fibre installation and router delivery were completed within a day!
Once the installation is complete and your router has been delivered, your service will be activated within 24–48 working hours. You’ll receive an SMS notification once the activation has been completed.
We understand that the setup process can be confusing, especially when you're unsure what to expect next. We appreciate your feedback regarding the in-app chatbot and the need for more accessible setup guidance.
Warm regards,
Webafrica Crew.
The order was processed quicker that I…
The order was processed quicker that I expected and the agents I have communicated with are very helpful and respectful.
29 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Refilwe,
It’s great to hear that your order was processed sooner than expected and that our agents have been helpful and respectful throughout your experience. We appreciate you taking the time to share your feedback and are glad your experience with Mweb has been a positive one.
You can also search “Mweb” in your mobile app store to find our app and conveniently manage your services on the go.
Kind regards,
The Mweb Team.
My network is extremely slow
My network is extremely slow. It's as if I don't have a WiFi anymore.
1 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Asanda
We know how frustrating it is when your WiFi is too slow to use comfortably. 💗 Try restarting your router by switching it off for 30 seconds before turning it back on. If the issue persists, follow our [troubleshooting guide](https://bit.ly/4zeuAuc) for further checks, or reach out to us via Live Chat on the Webafrica app so our team can guide you through the next steps.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hello Amila
Thanks for sharing your feedback! 💗 We’re glad the team cooperated and helped move things along. If you ever need to check your billing or account details, the Webafrica app makes it easy to find what you need. 😊
Warm regards,
Webafrica Crew
My service is still not activated after…
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th October and paid the next day. 28th October i am still not connected
28 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Choma
We understand how frustrating it is to have your installation completed but still be without a connection, especially after applying for and paying for your service weeks ago. We recognise that repeated escalations without a clear update only add to the frustration.
We’ve reached out to our Activations team, who have been in contact with our MetroFibre partners regarding your activation. The team will follow up and email you with an order update and the next steps as soon as possible.
We know you need more than another escalation, and we’re focused on getting clarity on your activation so you can get connected.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Drikus,
Thank you for the kind words! We’re glad to hear you’ve had a great experience with Webafrica. Your support is truly appreciated, and we look forward to keeping you connected!
For added convenience, you can search “Webafrica” in your mobile app store to find our app and manage your services on the go.
Warm regards,
Webafrica Crew.
This company needs to improve their customer service and how they resolve issues.
This company needs to improve their customer service and assistance. My wifi hasn't been working since last week Tuesday ever since then i have been sent to different departments and agent. Its the 7th day now, with connection. Yesterday i was finally given a password, but it doesn't work. I was contacted by George saying he will help me and i must speak to him only and he forwarded me an email to contact him. He hasn't responded to the email, and has not even bothered to find out whether the issue has been resolved. Last night 5 different department/agents, I was reffered to. Yolanda, Jessie, Jaden, Vuyelwa, Lushika, all just kept on transferring me to a different departmen. I was finally sent to Vuma, even though I am under Frogfoot. then all the chats were deleted. Living me to start making the follow ups again today.
Ref: EAO81. Its been a nightmare
21 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Zintle,
We understand how exhausting it must be to go seven days without a working internet connection, especially after being transferred between multiple agents and departments without a lasting solution. We recognise how frustrating it is to have to repeat your concerns and restart follow-ups when you’ve already spent so much time trying to get connected.
We can see that you’ve since spoken with one of our consultants, who assisted you with your query. We hope this interaction has helped move things forward and appreciate your continued patience while working towards a resolution.
Warm regards,
Webafrica Crew.
Poor communication and service
WhatsApp help line was non responsive
Emails and messages were not responded to. Waited 2 months nearly to receive my order
15 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Good day. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
Effective and Efficient Customer…
Effective and Efficient Customer Service.
27 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Busisiwe,
A well-supported customer journey starts with making help accessible and keeping things moving. We’re glad your experience reflects the service standards we strive for, and we’ll continue working to make every interaction with Webafrica worthwhile.
**Keep track of your connection, account and updates in one place with the latest app version of the Webafrica App.**
Warm regards,
The Webafrica Crew
I canceled my connection when I was…
I canceled my connection when I was relocating from Knysna to Johannesburg
I was billed in August, September but still not connected to service
Getting to the customer service to get assistance is so difficult
I had to still pay 400 today to get reconnected
27 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Nonhlanhla,
We understand how frustrating it must be to receive bills for August and September after cancelling your connection due to your relocation from Knysna to Johannesburg, especially when you weren’t connected to the service during that time. Having to pay a further R400 to get reconnected, while also struggling to reach customer service for assistance, adds to the frustration.
An escalation has been submitted to the relevant team to review your concerns regarding the billing and reconnection. We recognise the importance of getting clarity on these charges and appreciate you bringing this matter to our attention.
Warm regards,
Webafrica Crew.
My experience with Webafrica has been extremely frustrating and disappointing.
My experience with Webafrica has been absolutely appalling. What should have been a straightforward fibre relocation turned into weeks of frustration, two separate outages, and unnecessary costs for my two businesses.
I contacted Webafrica on 27 July to arrange a relocation, explaining that I was waiting for confirmation of the exact moving date. Despite this, my service was disconnected on 3 September without my confirmation. I spent hours dealing with support agents, repeatedly explaining that I had not moved. I was told it could take up to 72 hours to resolve. My service was eventually restored on 5 September, leaving me without internet for three days.
When we actually moved on 23 September, the same thing happened again. I received an SMS saying the fibre was ready at our new address, but there was no connection. After hours of calls and repeated explanations, I contacted Openserve directly and established that there was no active fibre service on the line at our new address. The issue was with Webafrica, despite initial attempts to blame a network problem. Our connection only started working on 28 September.
These two failures cost us approximately R2,000 in additional Vodacom data just to keep our businesses running. I also spent hours every day following up, often explaining the same problem to different agents because there seemed to be no proper communication or continuity between departments.
Things got worse when I queried the relocation charges on my bill. I was told the matter would be investigated and that a discount might be applied to the following month's bill. Nothing happened, and the full amount was still charged.
I have now decided to cancel my service, only to face a R999 cancellation fee after all the disruption, wasted time and additional costs caused by Webafrica's handling of the situation.
I understand that cancellation fees may form part of a contract, but charging customers this amount after such a poor service experience, without properly addressing their complaints, shows a serious lack of accountability.
I have formally requested that the fee be waived, the relocation charges reviewed, and the additional costs considered. I believe Webafrica should take responsibility for the experience rather than expect the customer to absorb the consequences.
I have never experienced this level of frustration with an internet service provider. The biggest issue isn't just that things went wrong. It's the lack of communication, the repeated mistakes, the hours spent chasing resolutions, and the failure to follow through when complaints are raised.
I would not recommend Webafrica based on my experience. If you're considering signing up, I would strongly suggest looking at other providers first.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Alecia
We recognise how disruptive an unresolved fibre relocation can be, particularly when your two businesses depend on a reliable connection. Having to repeat the same information across departments, follow up on an outstanding billing complaint, and face cancellation charges adds further frustration to an already difficult experience.
We’ve arranged for our Retentions team to review your experience and contact you directly to discuss the next steps, including the concerns raised about your relocation, billing and cancellation fee. The team will have the opportunity to look into these matters with you and clarify the way forward.
Thank you for bringing these concerns to our attention. We value the opportunity to review your experience and work towards a clearer resolution.
Warm regards,
Webafrica Crew
i have experienced the worst service…
i have experienced the worst service ever to date since signing up i have not received any service but i have received a bill, I tried several time to contact Web Africa office no response even the so called live chat is not working for me no response i do not know what to do, i tried even contacting the CEO who is also not contactable this is extremely frustrating to do business with Web Africa i regret signing up with them
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Good morning,
We recognise how frustrating it must be to have received a bill without experiencing the service you signed up for, especially after several unsuccessful attempts to reach our teams for assistance.
We’d really appreciate the opportunity to investigate this further and help move things forward. Please email **customer-reviews@webafrica.com** with a link to your review or a screenshot, along with the email address registered to your Webafrica account, so we can securely verify your details.
Once we’ve received all the necessary information, we’ll review the matter and aim to respond within 24 hours. We understand the importance of getting clarity on both your service activation and billing concerns, and we want to help you work towards a resolution.
Thank you for bringing this to our attention.
Warm regards,
Webafrica Crew
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