I been using different service providers and wasn’t happy because of the data charges.To be honest did not think Vuma WiFi is cheap and affordable and I was thinking even thinking that I might strug... Toon meer
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The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th Octobe... Toon meer
Bedrijf heeft geantwoord
I paid on a Tuesday the came to install my fiber on Thursday, their technicians came exactly as the agreed time and they were quick didn’t take forever to install. Even after that they kept on checkin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Your service is very professional
Your service is very professional
23 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Sandile,
We’re glad Webafrica has made a positive impression through the way we support our customers. Maintaining a high standard in every interaction matters to us, and we’ll keep putting that commitment into practice as we help customers stay connected.
**Your account, your way. Search “Webafrica” in your app store and download the latest app version.** 📱
Warm regards,
The Webafrica Crew
from the time I engaged the services of…
from the time I engaged the services of Vumatel, the only problem I am currently experiencing is the buffering or no signal on my secondary TV although there is only one to two users on the wifi
23 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Ronnie,
We're pleased to hear that the service is generally working well. Regarding the buffering or loss of signal on the secondary TV, WiFi performance can vary depending on the TV's distance from the router and the signal strength available in that specific room, even when only one or two devices are connected.
To help improve the experience, we'd recommend:
Checking the WiFi signal strength on the secondary TV, if the TV provides this information.
Testing whether the buffering occurs only on the secondary TV or if the same issue is experienced on devices located close to the TV.
Comparing performance when using the TV near the router versus in its normal location, if this is practical.
Ensuring the router is positioned in an open area and not obstructed by walls, large appliances, or other objects that may weaken the WiFi signal.
If the issue only occurs on the secondary TV while devices closer to the router work normally, this may indicate a WiFi coverage issue in that area of the home rather than a problem with the fibre connection itself.
We hope these suggestions help improve the experience and provide some insight into what may be affecting the connection. We'll keep working towards a more dependable experience across your home.
Keep track of your connection, account and updates in one place with the latest app version of the Webafrica App.
Warm regards,
The Webafrica Crew
I have been with web Africa for years…
I have been with web Africa for years if I ever experience any problems, they always send a maintenance person immediately to sort my problem out.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Viola
Thank you for being a loyal Webafrica customer over the years! 💗 We’re glad to hear that when issues arise, our team acts quickly to get things sorted. Keeping you connected and giving you peace of mind is our aim! 😊 You can also use the Webafrica app to check your service details and keep track of your account whenever it suits you. Thanks for sticking with us!
Warm regards,
Webafrica Crew
The installation was super easy
The installation was super easy. No hassle, the connection ran smoothly 👌 so speed is amazing 🙌
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Matsepo,
Love hearing this! 🙌 It’s great to know your installation was hassle-free, your connection has been running smoothly and you’re enjoying amazing speeds. That’s the kind of experience we want for our customers! Thanks for choosing Webafrica and sharing the good vibes.
Want to manage your services on the go? Search “Webafrica” in your mobile app store to find our app and keep everything at your fingertips.
Warm regards,
Webafrica Crew
Sim card was delivered successfully…
Sim card was delivered successfully without any distractions, thanks web africa
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Future,
We’re glad your SIM card arrived without any complications and that everything went smoothly from delivery to receipt. We appreciate you choosing Webafrica and look forward to keeping things just as straightforward as you get started with your service.
Everything you need to manage your Webafrica service, right in your pocket. Get started with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
The service was very good
The service was very good
The team that came to install the wifi is very good and fast with great service
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Mercy,
Awesome to hear that! 😊 We’re glad the installation team arrived and got you connected quickly while providing great service. A smooth installation makes all the difference, and we appreciate you taking the time to share your experience with Webafrica. Thanks for choosing us!
Want to manage your services with ease? Search “Webafrica” in your mobile app store to find our app and access your account on the go.
Warm regards,
Webafrica Crew
Your service is commendable
Your service is commendable, I was impressed from the day I applied till the delivery, prompt communication and responses.Easy and straightforward guidelines on how to connect to the wifi. Keep up the great service!
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Nokubongwa,
We love hearing this! 😊 It’s great to know that your journey with Webafrica has been smooth from the moment you applied through to delivery. Clear communication, prompt responses and easy-to-follow connection instructions can make all the difference, and we’re glad everything came together so well for you. Thanks for choosing Webafrica and for the encouraging words!
For extra convenience, search “Webafrica” in your mobile app store to find our app and manage your services on the go.
Warm regards,
Webafrica Crew
Fast, efficient, reliable
I applied for the a new installation on Sunday evening the 18th and got a response early morning the following Monday and was fully setup and working by Wednesday the 21st.
I have used WebAfrica for my parents house and this is now my own house. They are fast, reliable and efficient, whenit comes to customer service and the internet connectivity is awesome.
I would recommend them any day.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Thando
This is what we love to hear! 💗 From applying on Sunday evening to being fully connected by Wednesday, that’s a great start! We’re thrilled to have you choosing Webafrica again, this time for your own home. Thank you for trusting us with both your parents’ connection and yours. Fast, reliable service and awesome connectivity are exactly what we’re aiming for! 😊 You can also use the Webafrica app to conveniently manage your account whenever you need to. Thanks for recommending us!
Warm regards,
Webafrica Crew
Fast and efficient!
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Kgotso,
It’s great to know your experience with us has been a smooth one. We’ll keep making it easier for you to manage your service and stay connected with confidence.
Manage your fibre in seconds, anytime, anywhere. Download the **latest app version of the Webafrica App** and keep your service at your fingertips.
Warm regards,
The Webafrica Crew
Within 2 days from signing up
Within 2 days from signing up, my fibre were installed by very profesional technicians.
Clint was also very helpful on the online chat to get ne connected.
Well done to all.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Linda
What a fantastic start to your Webafrica journey! 💗 We’re thrilled your fibre was installed within two days and that our technicians delivered such professional service. It’s also great to hear Clint helped get you connected through online chat. We’ll be sure to share your kind words with the team. Thanks for choosing Webafrica, and happy surfing! 😊
Warm regards,
Webafrica Crew
Quick friendly and helpful service
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Christiaan
That’s what we love to hear! 💗 We’re glad our team could assist you quickly and make your experience a friendly one. Thanks for taking the time to share your feedback and for choosing Webafrica! 😊 You can also use the Webafrica app to conveniently manage your account whenever you need to.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hey Modise,
We’re glad your journey with Webafrica has started on a positive note. We’ll keep working to make your service reliable and your experience easy to manage as you settle in.
Stay in control of your fibre service without the fuss. Download the **latest app version of the Webafrica App** and manage things on the go.
Warm regards,
The Webafrica Crew
I received quick service after the…
I received quick service after the order of my Fibre . And they've managed to squeeze me in the very next day after my order for the installation. Thanks to Bianca who scheduled the installations. I received very good service and communication from her. The installation team did a good job and now we can enjoy our wifi by always being connected . I would certainly recommend web africa as a service provider as I had a bad experience with Flycool . Keep up the good work by keeping our people connected.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Robynne,
We’re delighted that your move to Webafrica got off to such a smooth start and that you were able to get connected sooner than expected. Bianca’s coordination and the installation team’s work helped make the process straightforward, and we’ll be sure to share your recognition with them. Now that you’re online, we’ll keep working to make your connection a dependable part of everyday life.
Your internet, your way. Grab the **latest app version of the Webafrica App** and manage your service in just a few easy taps. 💗
Warm regards,
The Webafrica Crew
You order system never asked me if I…
You order system never asked me if I have fiber in my house, which lead to many back and forth with the fiber provider. Your application messaging system says support is available 8am-2pm on weekends but when I message between those hours on a weekend I get a message saying it’s outside support hours
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Jason
Thank you for highlighting these issues. 💗 We understand how frustrating it must have been to navigate unnecessary back and forth with the fibre provider, especially when the ordering process didn’t clarify whether fibre was available at your home.
We’ve shared your feedback with our Order Fulfilment team to review the ordering journey and the conflicting live chat support hours displayed in the app, so these gaps can be addressed where necessary.
Our live chat support hours are Monday to Friday, 7:30 am–8 pm, and weekends and public holidays, 8 am–6 pm. We appreciate you bringing these inconsistencies to our attention and helping us improve the experience for our customers.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hello Lawrence,
We’re glad our team has made a positive impression. Creating a support experience where customers feel heard and know where to turn for help is something we value, and we’ll keep working to make that standard part of every interaction with Webafrica.
Find us in your app store by searching **“Webafrica”**, then download the **latest app version** and get started. ✨
Warm regards,
The Webafrica Crew
The service overall was excellent
The service overall was excellent. The staff allocated to do the installation was also professional.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Latoya,
We’re pleased your installation journey went smoothly and that the experience left you feeling confident in your choice of Webafrica. Getting the setup right from the outset is an important part of helping customers settle into their service with ease. We’ll keep working to make the move from order to connection a positive experience for more customers.
Fibre management just got easier. Download the **latest app version of the Webafrica App** and enjoy a simpler way to manage your service. 🚀
Warm regards,
The Webafrica Crew
Once the line was open
Once the line was open, I was sorted in less than 2 days! Thank you! For someone who works from home, this is great 😜!!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Lebo,
Getting you online in time to keep work moving is what we love to hear! We know how much a dependable connection matters when your home is also your workplace, and we’re pleased you could get back to business without a lengthy wait. We’ll keep making the journey to getting connected as straightforward as possible.
Everything you need, all in one place. The **latest app version of the Webafrica App** makes managing your fibre simple and convenient. 📲
Warm regards,
The Webafrica Crew
Wifi delivery
Continuous updates regarding the whereabouts of said product.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Tim,
We’re glad you were kept informed as your order progressed. Having updates along the way makes it easier to plan and know what to expect, and we recognise the value of keeping customers in the loop. We’ll keep working to make communication throughout the process clear and consistent.
Keep track of your connection, account and updates in one place with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
The communication made it easy for…
The communication made it easy for installation to be completed.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Jan,
We’re glad the coordination throughout your installation helped everything come together smoothly. Keeping customers informed and making each step clear can make all the difference when getting a new service up and running. We’ll keep making the journey from sign-up to connection as straightforward as possible.
Everything you need to manage your Webafrica service, right in your pocket. Get started with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Fastest connection ever
Ahhh what a great, swift and fast connection, I have been waiting over a month for installation from another service provider, but the day I took a decision to look out of the box, I came across Webafrica, it took 3days and I was fully connected and back on my normal work routine… I raise a bar for Webafrica… clock it big time !!!!!🥳🥳🥳🥳🥳
21 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Moli,
Now that you’re connected and back into your usual routine, we’re thrilled Webafrica could help make that transition happen so smoothly. Getting online without a long wait can make a real difference, especially when your work depends on a reliable connection. We’re glad you gave us a chance to earn your trust, and we’ll keep working to make your time with Webafrica worth celebrating.
Your internet, your way. Grab the **latest app version of the Webafrica App** and manage your service in just a few easy taps. 💗
Warm regards,
The Webafrica Crew
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