I been using different service providers and wasn’t happy because of the data charges.To be honest did not think Vuma WiFi is cheap and affordable and I was thinking even thinking that I might strug... Toon meer
Bedrijf heeft geantwoord
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The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th Octobe... Toon meer
Bedrijf heeft geantwoord
I paid on a Tuesday the came to install my fiber on Thursday, their technicians came exactly as the agreed time and they were quick didn’t take forever to install. Even after that they kept on checkin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Heeft 79% van zijn negatieve reviews beantwoord
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The order was processed quicker that I…
The order was processed quicker that I expected and the agents I have communicated with are very helpful and respectful.
29 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Refilwe,
It’s great to hear that your order was processed sooner than expected and that our agents have been helpful and respectful throughout your experience. We appreciate you taking the time to share your feedback and are glad your experience with Mweb has been a positive one.
You can also search “Mweb” in your mobile app store to find our app and conveniently manage your services on the go.
Kind regards,
The Mweb Team.
My network is extremely slow
My network is extremely slow. It's as if I don't have a WiFi anymore.
1 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Asanda
We know how frustrating it is when your WiFi is too slow to use comfortably. 💗 Try restarting your router by switching it off for 30 seconds before turning it back on. If the issue persists, follow our [troubleshooting guide](https://bit.ly/4zeuAuc) for further checks, or reach out to us via Live Chat on the Webafrica app so our team can guide you through the next steps.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hello Amila
Thanks for sharing your feedback! 💗 We’re glad the team cooperated and helped move things along. If you ever need to check your billing or account details, the Webafrica app makes it easy to find what you need. 😊
Warm regards,
Webafrica Crew
My service is still not activated after…
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th October and paid the next day. 28th October i am still not connected
28 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Choma
We understand how frustrating it is to have your installation completed but still be without a connection, especially after applying for and paying for your service weeks ago. We recognise that repeated escalations without a clear update only add to the frustration.
We’ve reached out to our Activations team, who have been in contact with our MetroFibre partners regarding your activation. The team will follow up and email you with an order update and the next steps as soon as possible.
We know you need more than another escalation, and we’re focused on getting clarity on your activation so you can get connected.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Drikus,
Thank you for the kind words! We’re glad to hear you’ve had a great experience with Webafrica. Your support is truly appreciated, and we look forward to keeping you connected!
For added convenience, you can search “Webafrica” in your mobile app store to find our app and manage your services on the go.
Warm regards,
Webafrica Crew.
This company needs to improve their customer service and how they resolve issues.
This company needs to improve their customer service and assistance. My wifi hasn't been working since last week Tuesday ever since then i have been sent to different departments and agent. Its the 7th day now, with connection. Yesterday i was finally given a password, but it doesn't work. I was contacted by George saying he will help me and i must speak to him only and he forwarded me an email to contact him. He hasn't responded to the email, and has not even bothered to find out whether the issue has been resolved. Last night 5 different department/agents, I was reffered to. Yolanda, Jessie, Jaden, Vuyelwa, Lushika, all just kept on transferring me to a different departmen. I was finally sent to Vuma, even though I am under Frogfoot. then all the chats were deleted. Living me to start making the follow ups again today.
Ref: EAO81. Its been a nightmare
21 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Zintle,
We understand how exhausting it must be to go seven days without a working internet connection, especially after being transferred between multiple agents and departments without a lasting solution. We recognise how frustrating it is to have to repeat your concerns and restart follow-ups when you’ve already spent so much time trying to get connected.
We can see that you’ve since spoken with one of our consultants, who assisted you with your query. We hope this interaction has helped move things forward and appreciate your continued patience while working towards a resolution.
Warm regards,
Webafrica Crew.
Poor communication and service
WhatsApp help line was non responsive
Emails and messages were not responded to. Waited 2 months nearly to receive my order
15 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Good day. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
Effective and Efficient Customer…
Effective and Efficient Customer Service.
27 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Busisiwe,
A well-supported customer journey starts with making help accessible and keeping things moving. We’re glad your experience reflects the service standards we strive for, and we’ll continue working to make every interaction with Webafrica worthwhile.
**Keep track of your connection, account and updates in one place with the latest app version of the Webafrica App.**
Warm regards,
The Webafrica Crew
I canceled my connection when I was…
I canceled my connection when I was relocating from Knysna to Johannesburg
I was billed in August, September but still not connected to service
Getting to the customer service to get assistance is so difficult
I had to still pay 400 today to get reconnected
27 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Nonhlanhla,
We understand how frustrating it must be to receive bills for August and September after cancelling your connection due to your relocation from Knysna to Johannesburg, especially when you weren’t connected to the service during that time. Having to pay a further R400 to get reconnected, while also struggling to reach customer service for assistance, adds to the frustration.
An escalation has been submitted to the relevant team to review your concerns regarding the billing and reconnection. We recognise the importance of getting clarity on these charges and appreciate you bringing this matter to our attention.
Warm regards,
Webafrica Crew.
My experience with Webafrica has been extremely frustrating and disappointing.
My experience with Webafrica has been absolutely appalling. What should have been a straightforward fibre relocation turned into weeks of frustration, two separate outages, and unnecessary costs for my two businesses.
I contacted Webafrica on 27 July to arrange a relocation, explaining that I was waiting for confirmation of the exact moving date. Despite this, my service was disconnected on 3 September without my confirmation. I spent hours dealing with support agents, repeatedly explaining that I had not moved. I was told it could take up to 72 hours to resolve. My service was eventually restored on 5 September, leaving me without internet for three days.
When we actually moved on 23 September, the same thing happened again. I received an SMS saying the fibre was ready at our new address, but there was no connection. After hours of calls and repeated explanations, I contacted Openserve directly and established that there was no active fibre service on the line at our new address. The issue was with Webafrica, despite initial attempts to blame a network problem. Our connection only started working on 28 September.
These two failures cost us approximately R2,000 in additional Vodacom data just to keep our businesses running. I also spent hours every day following up, often explaining the same problem to different agents because there seemed to be no proper communication or continuity between departments.
Things got worse when I queried the relocation charges on my bill. I was told the matter would be investigated and that a discount might be applied to the following month's bill. Nothing happened, and the full amount was still charged.
I have now decided to cancel my service, only to face a R999 cancellation fee after all the disruption, wasted time and additional costs caused by Webafrica's handling of the situation.
I understand that cancellation fees may form part of a contract, but charging customers this amount after such a poor service experience, without properly addressing their complaints, shows a serious lack of accountability.
I have formally requested that the fee be waived, the relocation charges reviewed, and the additional costs considered. I believe Webafrica should take responsibility for the experience rather than expect the customer to absorb the consequences.
I have never experienced this level of frustration with an internet service provider. The biggest issue isn't just that things went wrong. It's the lack of communication, the repeated mistakes, the hours spent chasing resolutions, and the failure to follow through when complaints are raised.
I would not recommend Webafrica based on my experience. If you're considering signing up, I would strongly suggest looking at other providers first.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Alecia
We recognise how disruptive an unresolved fibre relocation can be, particularly when your two businesses depend on a reliable connection. Having to repeat the same information across departments, follow up on an outstanding billing complaint, and face cancellation charges adds further frustration to an already difficult experience.
We’ve arranged for our Retentions team to review your experience and contact you directly to discuss the next steps, including the concerns raised about your relocation, billing and cancellation fee. The team will have the opportunity to look into these matters with you and clarify the way forward.
Thank you for bringing these concerns to our attention. We value the opportunity to review your experience and work towards a clearer resolution.
Warm regards,
Webafrica Crew
i have experienced the worst service…
i have experienced the worst service ever to date since signing up i have not received any service but i have received a bill, I tried several time to contact Web Africa office no response even the so called live chat is not working for me no response i do not know what to do, i tried even contacting the CEO who is also not contactable this is extremely frustrating to do business with Web Africa i regret signing up with them
22 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Good morning,
We recognise how frustrating it must be to have received a bill without experiencing the service you signed up for, especially after several unsuccessful attempts to reach our teams for assistance.
We’d really appreciate the opportunity to investigate this further and help move things forward. Please email **customer-reviews@webafrica.com** with a link to your review or a screenshot, along with the email address registered to your Webafrica account, so we can securely verify your details.
Once we’ve received all the necessary information, we’ll review the matter and aim to respond within 24 hours. We understand the importance of getting clarity on both your service activation and billing concerns, and we want to help you work towards a resolution.
Thank you for bringing this to our attention.
Warm regards,
Webafrica Crew
3-Week Delay, Multiple Cancellations, and Communication Gaps
I have endured one of the most frustrating and unprofessional onboarding experiences trying to get an active fibre connection through WebAfrica. Today marks three full weeks of waiting for an active connection, defined by broken systems, appalling communication, and zero accountability.
The entire process was bungled from the start due to your own website providing incorrect information. I had two separate orders cancelled directly from WebAfrica’s side, forcing me to play an infuriating guessing game until I, as the paying client, had to step in, do your job for you, and track down the correct FNO myself.
Now that the 14-day mark has long passed, WebAfrica refuses to honor its advertised R999 guarantee for not having an active line in time. You are attempting to dodge this payout by claiming there were multiple orders on my profile, completely ignoring that your own backend failures and staff were the sole reason those previous orders were cancelled in the first place.
The customer support throughout this ordeal has been erratic and dismissive. One day an agent has the capacity to place a call, and the next an agent bluntly informs me via live chat that they cannot prioritize me or my issues because they are dealing with multiple people at once. To tell a stranded customer that their three-week-old unresolved issue isn't a priority is completely unacceptable.
Compounding this, I lodged a formal complaint ticket that has simply been ignored without a response. Instead of actually resolving queries or providing clarity, tickets are routinely and prematurely closed without a resolution.
To top it all off, your team cannot even adhere to their own published working hours. On Saturday, when weekend support is clearly stated to run until 13:00, I logged onto the live chat for urgent assistance at 12:36. Rather than receiving help, I was met with an automated message claiming the office was already closed. Logging off early while customers are actively stranded without service shows a complete disregard for paying clients.
WebAfrica’s internal systems are disorganized, your support agents lack basic customer care ethics, and your service guarantees feel like empty marketing tactics designed to evade payouts. I expect management to pull these chat logs, answer my formal complaint, and honor the R999 claim.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Michaela
We understand how frustrating it is to wait weeks for an active fibre connection while facing delays and unclear communication. We want the opportunity to review your onboarding experience, formal complaint, and R999 guarantee query. Please email **customer-reviews@webafrica.com** with your review details, a link or screenshot, and your registered Webafrica email address. Once received, we’ll verify your details and assist further. Our general turnaround time is up to 24 hours after receiving all required information.
Warm regards,
Webafrica Crew
Great service from Webafrica
Great service from Webafrica. My internet connection is fast and stable, and the setup was quick and easy. Customer service is very helpful whenever I need assistance. Highly recommend!
26 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Siyolise,
It’s great to hear that you’re enjoying fast, stable internet and that your setup was quick and easy. We’re also glad our support team has been helpful whenever you’ve needed assistance. Thank you for recommending Webafrica and for sharing your experience!
Manage your services on the go with the Webafrica app. Just search “Webafrica” in your app store to get started. 🙌
Warm regards,
Webafrica Crew
The overall experience
The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does not make my concerns and problems clear at ease. There is always confusion and a back and forth before matters are resolved…
26 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Nqobile,
We’re glad to hear that you’re enjoying the fibre’s performance and that it reliably supports multiple devices in your home. However, we recognise your frustration with the communication challenges, especially when confusion and repeated back-and-forth make it harder to get your concerns addressed.
Clear, consistent communication is an important part of a good customer experience, and we appreciate you highlighting where we need to improve. Thank you for sharing your honest feedback.
Warm regards,
Webafrica Crew
Our experience with Webafrica has been…
Our experience with Webafrica has been great for the past 5 years. We have had little to none interuptions with the ISP. Keep it up!! Great things are coming your way.
24 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Christopher,
Five years with Webafrica and consistently reliable connectivity is wonderful to hear! We’re glad you’ve experienced minimal interruptions and that our service has kept you connected over the years. Thank you for your continued support and for the encouraging words. We appreciate having you as part of the Webafrica community!
Keep your account within easy reach by searching “Webafrica” in your mobile app store and downloading the app for convenient account management on the go. 📱
Warm regards,
Webafrica Crew
Very fast and efficient
Very fast and efficient! Highly recommended!!!
24 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Unako,
We love hearing this! 😊 It’s great to know that you found our service fast and efficient. Thank you for recommending Webafrica and for taking the time to share your positive experience with us!
For convenient account management wherever you are, search “Webafrica” in your mobile app store and download the app. 📱
Warm regards,
Webafrica Crew
Since I started using Web Africa's…
Since I started using Web Africa's services i have been nothing but satisfied and happy, the staff and customer service.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Sian-Adey,
It’s wonderful to hear that your experience with Webafrica has been so positive from the start! We’re glad you’re happy with both our service and the support you’ve received from our team. Thank you for choosing Webafrica and for sharing your kind feedback.
Keep your account within easy reach by searching “Webafrica” in your mobile app store and downloading the app for convenient account management on the go. 📱
Warm regards,
Webafrica Crew
The network is fast and convience
The network is fast and convience
1 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Lorraine
Fast and convenient fibre? That's what we're all about! 💗 Thanks for sharing your feedback and choosing Webafrica. We're glad you're enjoying your connection! 😊
Need a little extra convenience? The Webafrica app makes it easy to access support and keep up with your service whenever you need to.
Warm regards,
Webafrica Crew
I started using vuma in 2024 I don't…
I started using vuma in 2024 I don't remember having network issues I'm very happy with your services
13 mei 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Dorcus
We love hearing this! 💗 It’s fantastic to know you’ve been enjoying a reliable Vuma connection since 2024 with no major network issues to remember. Thank you for choosing Webafrica and for trusting us to keep you connected! 😊 You can also use the Webafrica app to keep your account details and service information close at hand. Here’s to many more happy years online!
Warm regards,
Webafrica Crew
I like the product
I like the product , but every 2 years they need to change our router they don’t , take time to attend to customers, if you could improve on that
23 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Refilwe
Thank you for your honest feedback! 💗 We’re glad you’re enjoying the Webafrica service, and we appreciate you highlighting where we can improve. We understand that timely support and having the right equipment are important to your experience. Router replacement depends on the equipment’s condition and service requirements, but we’d be happy to help if yours needs attention. Please reach out via the Webafrica app’s Live Chat so our team can assess your router and assist with your concerns. You can also use the app to keep track of your account and service details in one convenient place. 😊
Warm regards,
Webafrica Crew
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