I been using different service providers and wasn’t happy because of the data charges.To be honest did not think Vuma WiFi is cheap and affordable and I was thinking even thinking that I might strug... Toon meer
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The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th Octobe... Toon meer
Bedrijf heeft geantwoord
I paid on a Tuesday the came to install my fiber on Thursday, their technicians came exactly as the agreed time and they were quick didn’t take forever to install. Even after that they kept on checkin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Heeft 79% van zijn negatieve reviews beantwoord
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It's so affordable and the network it's…
It's so affordable and the network it's good
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Nobesuthu,
We’re glad Webafrica is giving you a connection that fits your budget while meeting your needs. Making reliable fibre accessible and worthwhile for our customers remains an important part of what we do. We’ll keep working to deliver value that makes staying connected easier.
Stay in control of your fibre service without the fuss. Download the **latest app version of the Webafrica App** and manage things on the go.
Warm regards,
The Webafrica Crew
Top notch
Staff. Customer service and the network is top notch 👌
16 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Mathapelo,
We’re glad your experience with Webafrica has given you confidence in both your connection and the support behind it. Keeping customers connected while making sure help is available when needed remains central to the service we strive to deliver. We’ll keep raising the standard to make your time with Webafrica a positive one.
Take control on the go. Search **“Webafrica”** in your app store and download the **latest app version** today. 💗
Warm regards,
The Webafrica Crew
User Friendly!
Placing an order on the website was user friendly and my order was delivered in 2 days. When the router arrived, the manual instructions were simple to follow...literally just plug and play and I'm impressed that the router is battery backed up!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Victoria
Plug, play, and you're connected! 💗 We love hearing that ordering was easy, your router arrived within two days, and getting set up was a breeze. That battery backup is a handy bonus too! 🔋 Thank you for sharing your experience and choosing Webafrica.
Want to keep your account and services close at hand? The Webafrica app makes it easy to manage your account on the go. 📱
Warm regards,
Webafrica Crew
easy to apply and super friendly…
easy to apply and super friendly services and super-fast to assist will be recommending everybody i know
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Paully
Now that’s the kind of feedback we love to hear! 💗 We’re thrilled that signing up was easy and our team made you feel welcome with quick, friendly assistance. Thank you for spreading the Webafrica love and recommending us to others! 😊
Need a quick way to check your account or keep tabs on your services? The Webafrica app puts the essentials right at your fingertips, making it easier to stay in control of your connection. 📱
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hey Siwe
Thank you for the kind words! 💗 We believe in keeping things honest, transparent, and straightforward, and we're happy to know that this reflects in your experience with Webafrica.
You can also use the Webafrica app to conveniently manage your services and account. Thanks for choosing Webafrica! 😊
Warm regards,
Webafrica Crew
It was good service wt we need there did
19 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Ibrahim
Thank you for the feedback! 💗 We’re glad you received the service you needed and had a positive experience with us. Your support means a lot!
You can also use the Webafrica app to manage your services with ease. Thanks for choosing Webafrica! 😊
Warm regards,
Webafrica Crew
Good communication and keep the…
Good communication and keep the customer updated whats happening
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Quinton
Thank you for the lovely feedback! 💗 We’re glad you value clear communication and regular updates. Keeping you informed every step of the way makes all the difference, and we’re happy to hear you’ve had a positive experience with us.
You can also use the Webafrica app to conveniently manage your services and account. Thanks for choosing Webafrica! 😊
Warm regards,
Webafrica Crew
To be honest I felt like it takes too…
To be honest I felt like it takes too long to place the order and get it installed. If I had read it properly I would have opted for wireless data instead
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Langelihle
Thank you for sharing your honest feedback. 💗 We understand that waiting for your order and installation can be frustrating, especially when you were hoping to get connected sooner. We want the process to be as clear and straightforward as possible, so your feedback is valuable in helping us improve the experience.
Once you're connected, you can use the Webafrica app to conveniently manage your service and account.
Warm regards,
Webafrica Crew
First off all thanks for your service…
First off all thanks for your service the guys that came here to install gave me the best service,okay it’s been months since i try to have WI-FI i try to use other companies router but when it come to network it was very poor to my location but this Vuma WI-FI it works perfectly..thank you so much Vuma🫂
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Ndalwentle
Thank you for the lovely feedback! 💗 We’re so happy to hear that our installation team gave you such great service and that your Vuma connection is working perfectly for your location. After months of trying to get reliable Wi-Fi, it’s wonderful to know you’re finally enjoying a connection that works for you! 🫂
You can also use the Webafrica app to conveniently manage your services whenever you need to. 😊
Warm regards,
Webafrica Crew
Not deserving of one star
Not deserving of one star! Absolutely the shittiest service around. Staff are unable to resolve simple accounting transactions. Still waiting for assistance and resolution.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Aziza
We know how frustrating it is to be left waiting for a billing issue to be resolved, especially when you need clear answers. We’d appreciate the opportunity to look into this and help move things forward.
Please email **customer-reviews@webafrica.com** with your review details, a link or screenshot of your review, and the email address registered to your Webafrica account. This will allow us to verify your details securely and investigate further. We aim to respond within 24 hours of receiving all the required information.
We look forward to helping you get the clarity and resolution you need.
Warm regards,
Webafrica Crew
Everything went well according to the…
Everything went well according to the promise and keep everything in order thnk u very much I so happy 🥰🥰🥰 now
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Nokuthula
This makes us so happy to hear! 🥰💗 We’re delighted that everything went as promised and that you’re happy with the service. Thank you for trusting Webafrica and sharing the love!
You can also use the Webafrica app to manage your services with ease. Here’s to many more happy moments online! 😊
Warm regards,
Webafrica Crew
Excellent service and I would recommend…
Excellent service and I would recommend web Africa to anyone, had a great experience from my application till the installation of my fibre and it’s also affordable
19 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Simon
Thank you for the fantastic feedback! 💗 We’re thrilled to hear that your journey with Webafrica, from application to fibre installation, has been smooth and that you’re enjoying the value for money. Making reliable fibre accessible and affordable is what we’re all about!
You can also use the Webafrica app to conveniently manage your services whenever you need to. Thanks for the recommendation and for choosing Webafrica! 😊
Warm regards,
Webafrica Crew
Good day
Good day
It was a mission to get ahold of the technical department you should consider having a telephone number but nevertheless i managed to get them eventually
28 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Meruksha
Thanks for sharing your feedback! 💗 We’re glad you eventually managed to reach our technical team, but we recognise that getting the help you need shouldn’t feel like a mission. We appreciate your suggestion about having a dedicated telephone number for technical support and will share this feedback with the relevant team as we continue looking for ways to make support more accessible.
You can also use the Webafrica app to manage your services and account details conveniently. Thanks for giving us the opportunity to improve your experience!
Warm regards,
Webafrica Crew
Hi Im Zama
Hi Im Zama. The delivery process was good and serving that I got. But the data it's self Im not happy about it because of its speed and it's kicks me out from time to time. I would like to change it and take the one that have more speed mobs.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Zama,
It's great to hear that your sign-up and delivery experience went smoothly. We're pleased that those aspects of the journey met your expectations.
We understand your concerns regarding the connection speed and the service disconnecting from time to time. To ensure you're getting the best possible performance from your current service, we've requested that our Onboarding Team reach out to you. They'll assist with checking that everything is set up correctly, review the performance of the connection, and help ensure it's running as optimally as possible.
During their engagement with you, they'll also be able to advise on the available package options should a higher-speed service be better suited to your needs.
Warm regards,
The Webafrica Crew
That they won't go wrong with Weba africa
The stuff are very helpful and thesevirce you get are very good that's why with Weba africa you won't go wrong.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Martinus,
We’re happy to know your experience with us has given you confidence in the service you’ve chosen. A dependable connection backed by a team that genuinely cares about helping customers is what we aim to deliver every day. We’re committed to giving you more reasons to feel good about choosing Webafrica.
Take control on the go. Search **“Webafrica”** in your app store and download the **latest app version** today. 💗
Warm regards,
The Webafrica Crew
It was a great service
It was a great service, my order didn’t even take long to arrive
16 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Lerato,
We’re glad your order arrived promptly and that getting started with us has been a smooth experience. A straightforward process from ordering through to delivery helps set the right tone for your service journey, and we’re committed to keeping that momentum going as you get connected.
Keep track of your connection, account and updates in one place with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
the service is fast they're helpful in…
the service is fast they're helpful in all aspects great customer service representatives are extremely kind
19 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Johannes,
We’re pleased your interactions with us have made managing your service a positive experience. Having access to responsive support and guidance that puts you at ease matters to us, and we’re committed to maintaining that standard across your journey with us.
Everything you need to manage your Webafrica service, right in your pocket. Get started with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Prompt services! Kudos!
Amazing quick services in activating my link and optimal performance matching my package!
18 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Karabo
Thank you for the fantastic feedback! 💗 We’re thrilled that your activation was quick and your connection is performing as expected for your package. That’s the smooth, reliable experience we want every Webafrica customer to enjoy!
And whenever you need to manage your services or check your account, the Webafrica app makes it easy to stay in control. Thanks for choosing Webafrica!
Warm regards,
Webafrica Crew
The order took longer than the promised…
The order took longer than the promised SLA over a month. The Frog foot installation missed their appointment with no communication to me and I had to be the one communicating and making follow-up. After installation is took 2 weeks before the Fibre was active. I received bad services 😕
1 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Illana,
We know how much you look forward to getting connected after signing up, so having to wait through missed appointments, activation delays and repeated follow-ups must have been frustrating. Your experience has been shared with our Service Quality Team to review the issues raised and identify where improvements can be made. We want to make the journey from placing an order to enjoying your fibre more straightforward and keep customers better informed along the way.
Warm regards,
The Webafrica Crew
Service is excellent 👌
Service is excellent. Smooth from order to deliver. And the delivery? Oh my gosh, it was so fast! Order to delivery was within 48 hours! I love that!
17 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Naeem
Now that’s what we love to hear! 💗 From placing your order to having it delivered within 48 hours, we’re thrilled everything went smoothly and swiftly. Thanks for choosing Webafrica and sharing the love. Here’s to many more happy moments with your Webafrica Crew! 😊
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
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