I been using different service providers and wasn’t happy because of the data charges.To be honest did not think Vuma WiFi is cheap and affordable and I was thinking even thinking that I might strug... Toon meer
Bedrijf heeft geantwoord
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The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th Octobe... Toon meer
Bedrijf heeft geantwoord
I paid on a Tuesday the came to install my fiber on Thursday, their technicians came exactly as the agreed time and they were quick didn’t take forever to install. Even after that they kept on checkin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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I can do everything i want using my…
I can do everything i want to do using my phone and wifi
17 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Sibanye
That’s what we love to hear! 💗 We’re glad your Webafrica connection keeps you connected to the things that matter, all from the comfort of your phone.
Want an easier way to manage your services? 📱 Make sure you’re using the latest version of the Webafrica app to enjoy the latest features and improvements.
Thanks for being part of the Webafrica Crew!
Warm regards,
Webafrica Crew
After reporting i got assisted on the…
After reporting i got assisted on the same day, and the wi fi it is operational
16 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Goitsemang
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Get everything you need in one place; just search “Webafrica” in your app store and install. 🙌
Warm regards,
Webafrica Crew
The service was SO quick
The service was SO quick, they came to install the very next day! Thanks team
16 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Zama
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
It’s quick and easy—open your app store, search “Webafrica,” and install the app. 👍
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Gunter
A big thank you for the 5 stars 💗
Your support means the world to us. If there is ever anything we can assist with, please feel free to reach out anytime.
Warm regards,
Webafrica Crew
the consultants were very polite and friendly
the consultants were very polite and patient with me,i loved their service
16 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Mokome
Wow, thank you for the fantastic rating! 🌍✨
It means a lot to our team. If you ever need support or have questions, we are always just a message away.
Warm regards,
Webafrica Crew
Service is fast and efficient
Service is fast and efficient. It's easy to get connected and the connection is good too. Definitely value for money
16 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Zimkhitha,
We’re happy to hear that you’ve found getting connected easy and that you’re enjoying a good connection at great value for money! Fast, efficient service and reliable connectivity are exactly what we want you to experience with Webafrica. Thank you for your recommendation and for choosing us to keep you connected.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Waiting for long time..
Waiting for long time..
Put you through to another department.
Same old story...Waiting..
I was really furious...
That happened yesterday..
More than 2 hours and nothing happened.
But....Thank you.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Mark,
We understand how frustrating it must have been to spend more than two hours waiting, only to be transferred to another department without getting the assistance you needed. Your time matters, and we recognise how disappointing it is when you’re left waiting without a clear outcome. We’d like to look into your experience further. Please email customer-reviews@webafrica.com with your account details and a reference to this review so our team can investigate.
Warm regards,
Webafrica Crew.
Everything was so seamless and swift.
Everything was so seamless and swift.
One minute I am applying, within 2 hours its RICA, the following day is delivery, same evening we are connected. We applied on Monday and were connected by Thursday.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Thato,
What a smooth start to your Webafrica journey! From applying and completing RICA to receiving your router and getting connected within days, it’s great to hear that every step moved along so quickly. We know how exciting it is to get online without a lengthy wait. Thank you for choosing Webafrica and sharing your experience!
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Excellent service
Everything was smooth and the technicians were very helpful and explained everything clearly
16 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Customer,
We’re glad everything went smoothly and that our technicians made the experience even better with their helpfulness and clear explanations. We believe it’s important that you feel informed and comfortable every step of the way. Thank you for choosing Webafrica and taking the time to share your experience!
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Antwoord van Webafrica
Hi Bathabile,
Thank you for the positive feedback! We’re glad you’re happy with the professionalism and quality of our service. We appreciate you choosing Webafrica and taking the time to share your experience with us.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
The person was so understanding and…
The person was so understanding and patient with me she was best and solve my problem so quick.am happy about the savice keep it up
15 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Phumla,
We’re so glad you had such a positive experience! It’s wonderful to hear that our consultant was patient, understanding and able to resolve your issue so quickly. We know how much it means to feel heard and supported, and we appreciate you taking the time to share your kind words. Thank you for choosing Webafrica!
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Very good and certified of your work
Very good and certified of your work
15 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Sivuyile,
Thank you for the lovely feedback! We’re glad you’re happy with the quality of our service and the way our team handles their work. We appreciate your trust in Webafrica and will continue striving to provide you with reliable connectivity and helpful support whenever you need us.
You can also search “Webafrica” in your mobile app store to download our app and manage your services with ease while on the go.
Warm regards,
Webafrica Crew.
Antwoord van Webafrica
Hi Farida,
We love hearing this! It’s great to know our team was quick to assist and made such a positive impression. We know how much a fast, helpful response matters, and we appreciate you taking a moment to share your experience with Webafrica.
You can also search “Webafrica” in your mobile app store to download our app and manage your services on the go.
Warm regards,
Webafrica Crew.
Best service up to date…
Online order super fast instalation and delivery will definitely recommend them if used other service providersin the past nothing compared to your service well done guys I'm impressed
15 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Jacques,
We love knowing that getting connected with us was a smooth experience from placing your order to getting everything set up. We’re committed to making the journey from sign-up to activation as straightforward as possible, and we’ll keep raising the bar as more customers come on board.
Stay in control of your fibre service without the fuss. Download the **latest app version of the Webafrica App** and manage things on the go.
Warm regards,
The Webafrica Crew
Bad experience having to wait for the…
Bad experience having to wait for the final guy to come initiate the signal…waited for days at home,being told they are coming only to find out that whatever needed to be done, could be done remotely.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Kudzaishe
We understand how frustrating it must have been to spend days waiting at home for a technician, only to find out that the final activation could have been completed remotely. Your time matters, and you should have clear, accurate communication about what is needed to get you connected.
We’ve arranged for our Onboarding team to review your account and contact you directly with further guidance on the activation process and next steps. We appreciate you bringing this experience to our attention, as feedback like yours helps us identify where communication and coordination can improve.
📱 For added convenience, you can also manage your account through the Webafrica app. Make sure you’re using the latest version for the best experience: https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Í got best customer service and also…
Í got best customer service and also the guys who were sent to change router they were so friendly and also they taught me how to my router safe and healthy.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Kgomotso ,
We’re happy to hear that your experience extended beyond the support team to the technicians who visited your home. It’s great that they took the time to guide you on caring for your router, giving you useful knowledge to keep your connection running smoothly. We’ll share your feedback with the team as we continue making dependable service and practical support part of the Webafrica experience.
Stay in control of your fibre service without the fuss. Download the **latest app version of the Webafrica App** and manage things on the go.
Warm regards,
The Webafrica Crew
Got great service when they were…installing
Got great service when they were installing and im happy with network coverage perfect
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Yolisa,
We’re happy to hear that you received great service during your installation and that you’re enjoying excellent network coverage! A smooth installation and a reliable connection make all the difference, and it’s wonderful to know you’re satisfied with your Webafrica experience so far. Thank you for choosing us and taking the time to share your feedback.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Honest speaking working nice no…
Honest speaking working nice no complain no issue everything is working perfectly
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Saint,
It’s great to hear that everything is working perfectly and that you’ve had a smooth experience with Webafrica, with no issues to report! We know how important a reliable connection is for everyday life, and we’re glad your service is meeting your expectations. Thank you for your support and for taking the time to share your feedback.
You can also search “Webafrica” in your mobile app store to download our app and manage your services conveniently on the go.
Warm regards,
Webafrica Crew
I love it and the staff and the people…
I love it and the staff and the people who were installing were friendly everything was and is still transparent
Thank you Vuma 🫶🫶🫶
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Thami,
We’re so glad to hear that you’ve had such a positive experience with Webafrica! It’s wonderful to know that our team and the installation technicians were friendly and that everything has remained clear and transparent throughout your journey. Thank you for choosing us and for sharing the love! We appreciate you being part of the Webafrica family.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Antwoord van Webafrica
Morning Manase
Thanks for the great feedback! 💗 We’re happy to hear our technicians did such a great job. We’ll be sure to share the shout-out with the team!
Need a hand managing your account? 📱 Keep your Webafrica App updated to the latest version for convenient access to your account and handy self-service features, all in one place.
Warm regards,
Webafrica Crew
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