I have an awesome experience. Customer service was great. I had zero issues from creating my order all the way to getting connected. The team took less than a week to get me connected and sorted ou... Toon meer
Bedrijf heeft geantwoord
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I been using different service providers and wasn’t happy because of the data charges.To be honest did not think Vuma WiFi is cheap and affordable and I was thinking even thinking that I might strug... Toon meer
Bedrijf heeft geantwoord
The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th Octobe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Heeft 79% van zijn negatieve reviews beantwoord
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Everything was so seamless and swift.
Everything was so seamless and swift.
One minute I am applying, within 2 hours its RICA, the following day is delivery, same evening we are connected. We applied on Monday and were connected by Thursday.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Thato,
What a smooth start to your Webafrica journey! From applying and completing RICA to receiving your router and getting connected within days, it’s great to hear that every step moved along so quickly. We know how exciting it is to get online without a lengthy wait. Thank you for choosing Webafrica and sharing your experience!
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Excellent service
Everything was smooth and the technicians were very helpful and explained everything clearly
16 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Customer,
We’re glad everything went smoothly and that our technicians made the experience even better with their helpfulness and clear explanations. We believe it’s important that you feel informed and comfortable every step of the way. Thank you for choosing Webafrica and taking the time to share your experience!
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Antwoord van Webafrica
Hi Bathabile,
Thank you for the positive feedback! We’re glad you’re happy with the professionalism and quality of our service. We appreciate you choosing Webafrica and taking the time to share your experience with us.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
The person was so understanding and…
The person was so understanding and patient with me she was best and solve my problem so quick.am happy about the savice keep it up
15 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Phumla,
We’re so glad you had such a positive experience! It’s wonderful to hear that our consultant was patient, understanding and able to resolve your issue so quickly. We know how much it means to feel heard and supported, and we appreciate you taking the time to share your kind words. Thank you for choosing Webafrica!
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Very good and certified of your work
Very good and certified of your work
15 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Sivuyile,
Thank you for the lovely feedback! We’re glad you’re happy with the quality of our service and the way our team handles their work. We appreciate your trust in Webafrica and will continue striving to provide you with reliable connectivity and helpful support whenever you need us.
You can also search “Webafrica” in your mobile app store to download our app and manage your services with ease while on the go.
Warm regards,
Webafrica Crew.
Antwoord van Webafrica
Hi Farida,
We love hearing this! It’s great to know our team was quick to assist and made such a positive impression. We know how much a fast, helpful response matters, and we appreciate you taking a moment to share your experience with Webafrica.
You can also search “Webafrica” in your mobile app store to download our app and manage your services on the go.
Warm regards,
Webafrica Crew.
Best service up to date…
Online order super fast instalation and delivery will definitely recommend them if used other service providersin the past nothing compared to your service well done guys I'm impressed
15 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Jacques,
We love knowing that getting connected with us was a smooth experience from placing your order to getting everything set up. We’re committed to making the journey from sign-up to activation as straightforward as possible, and we’ll keep raising the bar as more customers come on board.
Stay in control of your fibre service without the fuss. Download the **latest app version of the Webafrica App** and manage things on the go.
Warm regards,
The Webafrica Crew
Bad experience having to wait for the…
Bad experience having to wait for the final guy to come initiate the signal…waited for days at home,being told they are coming only to find out that whatever needed to be done, could be done remotely.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Kudzaishe
We understand how frustrating it must have been to spend days waiting at home for a technician, only to find out that the final activation could have been completed remotely. Your time matters, and you should have clear, accurate communication about what is needed to get you connected.
We’ve arranged for our Onboarding team to review your account and contact you directly with further guidance on the activation process and next steps. We appreciate you bringing this experience to our attention, as feedback like yours helps us identify where communication and coordination can improve.
📱 For added convenience, you can also manage your account through the Webafrica app. Make sure you’re using the latest version for the best experience: https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Í got best customer service and also…
Í got best customer service and also the guys who were sent to change router they were so friendly and also they taught me how to my router safe and healthy.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Kgomotso ,
We’re happy to hear that your experience extended beyond the support team to the technicians who visited your home. It’s great that they took the time to guide you on caring for your router, giving you useful knowledge to keep your connection running smoothly. We’ll share your feedback with the team as we continue making dependable service and practical support part of the Webafrica experience.
Stay in control of your fibre service without the fuss. Download the **latest app version of the Webafrica App** and manage things on the go.
Warm regards,
The Webafrica Crew
Got great service when they were…installing
Got great service when they were installing and im happy with network coverage perfect
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Yolisa,
We’re happy to hear that you received great service during your installation and that you’re enjoying excellent network coverage! A smooth installation and a reliable connection make all the difference, and it’s wonderful to know you’re satisfied with your Webafrica experience so far. Thank you for choosing us and taking the time to share your feedback.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Honest speaking working nice no…
Honest speaking working nice no complain no issue everything is working perfectly
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Saint,
It’s great to hear that everything is working perfectly and that you’ve had a smooth experience with Webafrica, with no issues to report! We know how important a reliable connection is for everyday life, and we’re glad your service is meeting your expectations. Thank you for your support and for taking the time to share your feedback.
You can also search “Webafrica” in your mobile app store to download our app and manage your services conveniently on the go.
Warm regards,
Webafrica Crew
I love it and the staff and the people…
I love it and the staff and the people who were installing were friendly everything was and is still transparent
Thank you Vuma 🫶🫶🫶
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Thami,
We’re so glad to hear that you’ve had such a positive experience with Webafrica! It’s wonderful to know that our team and the installation technicians were friendly and that everything has remained clear and transparent throughout your journey. Thank you for choosing us and for sharing the love! We appreciate you being part of the Webafrica family.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Antwoord van Webafrica
Morning Manase
Thanks for the great feedback! 💗 We’re happy to hear our technicians did such a great job. We’ll be sure to share the shout-out with the team!
Need a hand managing your account? 📱 Keep your Webafrica App updated to the latest version for convenient access to your account and handy self-service features, all in one place.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Thabang
Thank you for the great feedback! 💗 We’re glad you had a positive experience with our Webafrica Crew. For more convenience, keep your Webafrica App updated to the latest version to manage your account and access handy self-service features on the go.
Warm regards,
Webafrica Crew
The quick response was amazing
The quick response along with accommodating representative available in off hours made this quick and effortless
13 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Tebatso
Thanks for the lovely feedback! 💗 We’re glad our Webafrica Crew made the process quick and effortless, with helpful support when you needed it, even after hours. 😊
For even more convenience, keep your Webafrica App updated to the latest version for easy access to your account and handy self-service features. 📱
Warm regards,
Webafrica Crew
I had to fight with Web Africa to get…
I had to fight with Web Africa to get my WiFi reconnected after the disconnected it without my confirmation.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Shannen,
Having your connection interrupted without your confirmation is not the standard of service we aim to provide, and we recognise the frustration this caused. We’re committed to making your Webafrica experience more seamless and keeping our customers’ needs at the centre of what we do.
Manage your service and account conveniently with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
I am happy with Fibre and the company…
I am happy with Fibre and the company did keep their promise. Because they arrived in time to install my wifi and I got connected so fast that expected.Im giving this company 5stars because their wifi it connects fast and able to connect the whole family and my gadgets.It was a great Experience I love it.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Mbali,
We’re delighted your installation went smoothly and that you were connected without a long wait. Having reliable internet that keeps everyone at home and their devices online makes everyday life easier, and we’re glad your new fibre service is delivering that convenience. We look forward to keeping your household connected and making your Webafrica experience a great one for the long run.
Your internet, your way. Grab the **latest app version of the Webafrica App** and manage your service in just a few easy taps. 💗
Warm regards,
The Webafrica Crew
The service is great and very…
The service is great and very professional. The agent was excellent and helpful. I will difinatly recommend to friends and neighbours.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Buti,
We’re delighted that your experience with us has given you the confidence to recommend us to others. It’s encouraging to know our team made a positive impression, and we appreciate you spreading the word to those around you. We look forward to keeping your experience a positive one.
See how the app works** in the Webafrica App Guide.
Warm regards,
The Webafrica Crew
The service is really amazing
The service is really amazing
I would recommend it to anyone
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Abelene,
We’re delighted that we have made such a good impression on you. Your recommendation means a lot, and we appreciate you choosing us for your connectivity needs. We look forward to keeping your experience one worth sharing with others.
Pop over to your app store, search **“Webafrica”**, and download the **latest app version** to get started. 🚀
Warm regards,
The Webafrica Crew
It didn’t take time to get my Fibre…
It didn’t take time to get my Fibre installed, it was activated within 2 days.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Katleho,
We’re glad to hear your fibre was installed and activated within just two days! We know how exciting it is to get connected without a long wait. Thank you for choosing Webafrica and sharing your positive experience. For added convenience, search “Webafrica” in your mobile app store to download our app and manage your services on the go.
Warm regards,
Webafrica Crew.
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