Would rate 0 if it was an option. I honestly had hope when one of their representatives phoned me to apologize but for the second month in a row, 4 x the expected amount was debited from my account be... Toon meer
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Lees wat reviewers zeggen
MWeb is a very bad service provider. The call center does NOT pick up calls and eventually after holding on for more than 40mins, drop the call. Live Chat is the same with no response I have... Toon meer
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I am raising a complaint against Mweb for repeated poor customer service. I have waited on your call centre line on three separate occasions for up to 2 hours each time. That totals 6 ho... Toon meer
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I’m honestly fed up with Mweb at this point. I was told earlier this month that my payment date was moved to the 15th of every month, and I’ve been following that arrangement. Now suddenl... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Contactgegevens
Zuid-Afrika
- 087 700 0777
- mweb.co.za
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Zeer slecht
522 reviews
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent communication and service
I've had my fibre with Mweb for 2 years now and had the best experience. I ordered and was updated on the status throughout the process. Chatted to an agent about an issue with my address and they assisted very quickly and friendly. And the internet speeds are great thus far. When I did experience an internet outage, I went on their whatsapp and was immediately updated that it was my fibre provider that had an outage - didn't even have to chat to an agent.
20 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Ettione.
We really appreciate you taking the time to share your positive experience with us. It’s great to hear your experience over the past 2 years has been smooth, from the ordering process right through to getting fast, friendly support when you needed help with your address.
It’s also so encouraging to know the proactive updates and WhatsApp outage notifications have made things easier for you, especially during downtime. Having clarity without needing to wait for an agent makes a big difference.
Most importantly, we’re glad the speeds have remained consistent and reliable for you. That’s exactly what we aim to deliver day to day.
We’ll make sure this feedback is shared with the team. It means a lot to know your Mweb experience is landing well.
Kind regards,
The Mweb Team
Customer for the past 25 years
I've been a customer of Mweb for the past 25 years, that should tell you allot! Service is always good, brand is reliable. I started with dialup, moved on to ADSL, LTE and now Fibre. I would not trust any other lightweight ISP with my internet connection.
19 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Louis. 25 years with us is something truly special. Thank you for walking that journey from dial-up all the way to fibre. That kind of trust and loyalty means everything, and it’s great to hear that the consistency in service and reliability has stood the test of time.
We’re committed to keeping that experience strong, with the same dependable connection you’ve come to rely on, backed by continuous improvements as technology evolves.
If there’s ever anything you’d like to optimise or explore further, from performance to new features, we’re always here to help.
Kind regards,
The Mweb Team
The service provided by Mweb has deteriorated to zero
The service provided by Mweb has honestly gone to the dogs! We cannot even stream Netflix anymore without breaks in our connection, which have got nothing to do with our hardware or setup and everything to do with Mweb's lousy bandwidth. Trying to get through to tech support is a waste of time - zero response, even if you wait for ages. The VoIP service is also lousy - poor quality, very patchy, and now I get a message on my VoIP phone saying "no service". It's got nothing to do with my setup, which is correct and worked so far. My phone supplier said contact Mweb, the problem is on their side, but with the lack of service from Mweb, I have decided to cancel my VoIP service. When you do this, you are given an opportunity to say that you are cancelling due to poor tech support. But do you think Mweb even cares? No-one contacts you to say we're sorry you're cancelling and how can we sort the problem. So they don't seem to care that they are loosing business because of their rotten service. That is pretty sad and says a lot about a company - it could be all kinds of things like bad staff morale, bad management, no motivation to help customers, overwhelmed or insufficient staff, who knows? Back in the day, you could speak to a real human who answered after a reasonably short wait. But now I've had enough and I'm not interested in reading their long stories about how frustating this can be. Can anyone out there recommend a really good ISP in SA, because the reviews generally paint a pretty dismal picture.
18 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Malcolm.
We can see how disruptive this has become, especially with streaming interruptions and your VoIP service now showing “no service” after previously working. That combination usually points to line stability or session quality, not your setup.
A few focused checks can help stabilise this quickly:
• Restart the ONT and router together, leave both off for 10–15 minutes to reset the network session
• Test Netflix on a wired connection to rule out Wi-Fi interference
• Check router QoS or bandwidth control settings, these can prioritise or limit streaming and VoIP unintentionally
• If using VoIP, confirm SIP status in your router or ATA, “no service” often means the session is not registering due to packet loss or instability
• Run a speed and latency test, high jitter or packet loss will directly affect both streaming and call quality
The pattern you’ve described also suggests potential congestion or a line fault impacting consistency rather than raw speed. This needs a deeper line and exchange-level check from our side.
We want to step in and take full ownership of this for you.
For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com
including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Kind regards,
The Mweb Team
MWeb is a very bad service provider.
MWeb is a very bad service provider.
The call center does NOT pick up calls and eventually after holding on for more than 40mins, drop the call.
Live Chat is the same with no response
I have tried unsuccessfully since 4 April to talk to an agent.
The support team is inefficient and incompetent. Billing is in incompetent and inefficient.
I have had no emails in or out for more than 1 week and I cannot access any help at all.
Today I will look for another service provider
I am currently holding on for 35min.
Closing the call , it's just a waste of my airtime
I cannot log in to emails
17 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Dawn.
We understand how disruptive this has been, especially with email access affected and difficulty reaching support when you need help urgently.
To help you get back up and running, here are a few focused troubleshooting steps for email sending and login issues:
Email troubleshooting steps:
1. Confirm login details
Double-check your full email address and password.
Why this helps: A small password change or sync issue can block both login and sending.
2. Try webmail access first
Log in via webmail (browser-based email) instead of an app. Link: www.mweb.co.za/webmail
Why this helps: This isolates whether the issue is with the mailbox or your device/email client.
3. Check outgoing (SMTP) settings
If you are using Outlook, phone, or another mail app, verify:
SMTP server: mail.yourdomain.co.za (or Mweb SMTP as per your setup)
Port: 587 (TLS) or 465 (SSL)
Authentication: ON (use full email + password)
Why this helps: Incorrect SMTP settings are one of the most common reasons emails fail to send.
4. Test internet connection stability
Try loading websites or running a speed test.
Why this helps: If the connection is unstable, email authentication and sending can fail intermittently.
5. Clear cache or try another browser/device
If using webmail, try incognito mode or a different browser.
Why this helps: Cached session errors can prevent login or mailbox loading.
6. Check mailbox storage
Ensure your mailbox is not full.
Why this helps: Full mailboxes will stop both sending and receiving.
Important note on access issues
If you are unable to log in at all, it may require a password reset or mailbox re-provisioning. We can assist with this immediately once we verify your account. For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Kind regards,
The Mweb Team
Just shut your doors
Just shut your doors. Switch off your system. Your Company is already dead.
Totally useless Company.
16 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Louis.
Thank you for your feedback. We understand how frustrating this experience has been and the impact it’s had on your view of our service.
We can see that our team has connected with your support request and addressed both your order and billing concerns. If there is anything that still feels unresolved or needs further attention, we’re here to assist and ensure it’s fully taken care of.
Your feedback has been noted and shared with the relevant teams as we continue to improve the overall experience we deliver.
Kind regards,
The Mweb Team
Mweb’s cancellation process is…
Mweb’s cancellation process is deliberately frustrating and completely unacceptable.
I have spent hours trying to cancel my service through every available channel—calls, transfers to the cancellations department, and live chat—and not once was I actually assisted. Calls lead nowhere, and live chat connects you just to leave you waiting indefinitely with no response.
At this point, it is difficult not to conclude that this is intentional. The process feels designed to delay customers from cancelling so they can continue billing them for as long as possible.
I have now been forced to submit a formal written cancellation after being ignored across multiple platforms. This level of service is not just poor—it is exploitative.
I will be escalating this matter further if necessary.
Avoid Mweb if you value your time, your money, and basic customer service.
16 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Kefilwe.
Thank you for bringing this to our attention. We understand how frustrating this experience has been, especially when trying to complete something as important as a cancellation. The delays and difficulty you’ve described are not aligned with the standard of service we aim to provide.
Your feedback has been taken seriously and shared with the relevant teams for immediate review. We can confirm that our Retentions team has been arranged to contact you as a priority to assist with your request and ensure this is handled efficiently and correctly.
We remain committed to resolving this for you and restoring your confidence in how we manage these processes.
Kind regards,
The Mweb Team
Would rate 0 if it was an option
Would rate 0 if it was an option. I honestly had hope when one of their representatives phoned me to apologize but for the second month in a row, 4 x the expected amount was debited from my account because no one can wrap their head around changing the faulty system, I wish I had never joined mweb. You are understaffed-CLEARLY. For an ISP your setup from whatsapp to your company app displays mediocre poorly designed and delivered technology. If you guys want to do me a favour or at least make right - set me free from this nightmare without a penalty, or is that how you make your money. Drive your customers insane hope they cancel prematurely and then bank your penalty fees....
1 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Natalie.
Thank you for sharing this with us. We understand how upsetting and frustrating this experience has been, especially with repeated billing concerns and the impact it’s had on your confidence in our service. This is not the standard we aim to deliver.
We take matters like this very seriously and would like to review your account in detail, including the billing discrepancies and your request regarding cancellation, to ensure a fair and accurate resolution.
For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Kind regards,
The Mweb Team
Billed me twice within 2 weeks for almost R3000
Billed me twice within 2 weeks, trying to get hold of them entire day, no one responds
15 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Jennifer.
Thank you for bringing this to our attention. We understand how concerning it must be to see duplicate billing, especially when you’ve been unable to get through to us. This is not the experience we want for you.
We’d like to review this urgently and ensure it’s resolved correctly. To assist you securely and without delay, please email customer-reviews@mweb.com with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
Our team will prioritise your case and provide feedback as quickly as possible, with a general response timeframe of up to 24 hours.
Kind regards,
The Mweb Team
Mweb is the absolute worst and their…
Mweb is the absolute worst and their support agents are terrible. I left a review about their terrible service where I ordered a product and they didn’t told tell me anything about the product not being available after waiting for long without communication. I cancelled the order and the agent said they would process the order but I contacted them again after a few days and that’s only when someone actually cancelled the order and said I would get my refund in a few days. This was on the 7th of April. A week later I try to contact them and no agent responds and a day after I contact them again just for them to tell me that I need to submit documents for the refund to get processed. Why did they not tell me this when I requested the refund on the 7th. I keep having to contact them and only then do they do their job. And mweb sending a reply to the review to say they will look into it. Yet they do not even know who the reviewer is or have not requested my details. I am going to escalate this issue and ensure mweb is held accountable for this terrible service.
15 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Kgadi.
Thank you for sharing your experience with us. We are truly sorry to hear about the frustration caused by the delays, lack of communication, and the back-and-forth you’ve described regarding your order cancellation and refund process. This is not the level of service we aim to provide, and we understand how disappointing this must have been, especially when you expected clear guidance and timely updates.
We would like to review your case properly, including the order status, cancellation handling, and refund requirements mentioned. To do this thoroughly, we will need access to your review details and supporting information.
For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com
including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Kind regards,
The Mweb Team
Looks like I bound myself to bad ISP
I'm only two weeks with MWEB and have experienced 40 hour no internet
13 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Walter.
Thank you for bringing this to our attention. We understand how frustrating it must be to experience an extended outage so soon after joining, especially when you rely on a stable connection.
The downtime you’re experiencing is linked to a vandalised backhaul cable affecting the Vumatel network in your area (Turfontein, Incident INC-000030143). This is being actively worked on as a priority to restore services as quickly and safely as possible.
While this falls on the infrastructure side, we are closely monitoring the progress and pushing for the earliest possible resolution.
Please use the following link to activate your outage notifications: https://bit.ly/3EJ3eBv
Kind regards,
The Mweb Team
Useless support systems!!
This situation has now become completely unacceptable. The WiFi has deteriorated to the point where almost nothing works anymore. No streaming services will load, every app and website is stuck loading, TikToks are blurry or freeze, Instagram takes forever to open, and we cannot even load a basic webpage.
It has now gone beyond inconvenience because even phone calls are affected. We cannot properly take calls from family because the connection is so bad we cannot hear anything. Sandown already has poor cellphone signal in many areas, so when the WiFi also fails, we are left with virtually no reliable way to communicate or use the internet at all.
This has been ongoing for two weeks and keeps getting worse despite multiple attempts to contact support through calls, live chat, and DM. We have waited in queues only for calls to disconnect, and no proper solution has been given. We are paying for a service that is now practically unusable.
This needs urgent escalation, immediate investigation in the Sandown area, and a real update today. Please stop sending generic responses and have someone fix this properly.
Account owner: Khumo Tshepe
15 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Mina.
Thank you for reaching out and for the detailed context. We understand how disruptive this has been, especially with the difficulty in getting through to our support channels. This is not the experience we want for you, and your feedback has been escalated with urgency. Our team will prioritise a direct follow-up to assist you further.
In the meantime, here are a few targeted checks that can help improve your FibreGeeks connection performance, especially with the symptoms you’ve described:
1. Restart your ONT and router
Power off both devices, wait 2–3 minutes, then power them back on. This refreshes the connection to the FibreGeeks network and can clear temporary congestion or session issues.
2. Test via a wired connection
If possible, connect a laptop directly to the router using an Ethernet cable. If the connection is stable on cable but poor on WiFi, the issue is likely wireless-related rather than the fibre line itself.
3. Check WiFi congestion and positioning
If multiple homes in your area are experiencing issues, WiFi interference could be a factor. Ensure your router is placed centrally, elevated, and away from walls or electronics. Switching between 2.4GHz and 5GHz bands can also help, as 5GHz offers faster speeds over shorter distances, while 2.4GHz performs better through walls.
4. Limit background usage
Streaming, updates, or multiple connected devices can saturate bandwidth. Pausing high-usage devices temporarily can help confirm if congestion within the home is contributing to the buffering.
5. Apple TV-specific check
Restart the device and ensure it is connected to the optimal WiFi band. Apple TV is sensitive to signal quality, so even minor drops can cause buffering.
You're welcome to email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Kind regards,
The Mweb Team
UPDATED: MAILBOX SIZE CUT WITHOUT NOTIFICATION. SPAM MAILS. ZERO SERVICE.
Imagine being told your mailbox has been upgraded for free, and with it, comes a 3GB limit (no longer 2GB)! So exciting! You check to make sure you stay in the limits. At 10 am today, you have an email saying your mailbox is 91% full. At 14:00 you get a mail to say LIMIT EXCEEDED your mailbox is 125% full! You try to 'chat to an (invisible) agent' on the website. You're holding on, calling MWEB while listening to wrist-slitting music. You are 'caller number 11' in the queue at 14:00. You keep holding because you're desperate. You resort to the whatsapp line. You start calling them USELESS. After ONE HOUR an individual comes online to say 'CECILE you're through to the wrong department. You should have chosen HOSTING. I'll put you through and MIND YOUR LANGUAGE. Of course the nameless faceless keyboard warrior doesn't say who they are. You keep waiting for the 'hosting' individual to appear. No luck, 2 hours later. After wasting 1h59 seconds of holding on and being lucky caller 3 in line, (is MWEB THAT bad at solving problems that they can only deal with EIGHT people in 2 hours' time?? I guess so!) THEN YOUR CALL GETS CUT! After being with the predecessors of MWEB for over 20 years (Global.co.za, Tiscali, then unfortunately MWEB) I've had around 400 spam emails over the past month which apparently was being 'looked into' (they're still rolling in). I've been stabbed in the back by a company that decides to cut my mailbox size by 30% in seconds without notifying me, and there is ZERO support. So let this be a warning to internet deal hunters. Don't say you weren't warned!
TO MWEB: You've replied, thank you. But my issues are this.
1. I cannot reply to your reply.
2. I've used Zimbra your mail platform for at least 8 years. I know how to check the space that mails take.
3. I know EXACTLY how much mail was in my mailbox as I CONSTANTLY monitor the space left in my mailbox, watching the BOTTOM LEFT HAND CORNER space indicator. At 10.01 yesterday my mailbox was 94% full. (I have your email to prove it). At 2.17 pm I got another email to say 'mailbox size limit exceeded'. I looked at the size indicator on the left hand bottom corner and it said I SUDDENLY had 125% too much mail in my mailbox.
4. What you're FAILING TO ADDRESS is this. YOU WOULD NEVER HAVE PERMITTED MY MAILBOX TO GO TO 125% full. EVER. It would have STOPPED SYNCING at 100% full as it has always done, for the past 8 years. So this is what happened. YOU had given me a 3GB mailbox when you did the mail migration in January. This was confirmed by a tech support team member telephonically. I had still asked them because I couldn't understand how I could suddenly move from '93% full' to '70% full' in an instant! I had LOTS of space. What you did was on Tuesday 14 April YOU instantly reduced my mailbox size BACK to 2084mb size! WITHOUT WARNING. Hence the 125% 'full' email!!!
5. My questions are this. WHY did you then increase it to 3GB in January?
6. WHY was it reduced to 2GB yesterday?
7. YOu're also ignoring the elephant in the room. WHY are your calls not being answered after 1hour59min and 59seconds AND BEING DROPPED? Do you not have a tech support contact centre anymore?
8. The spam emails YOU are aware of and I'm not the only one. I called about them 6 weeks ago and when I selected MAIL on the call options, there was a message saying 'WE ARE AWARE OF THE INFLUX OF SPAM MESSAGES, our team is trying to address this'. So it's not just me. When I called back 2 weeks later the person suggested that I move all the hundreds of spam messages to my junk folder so the 'system' can 'learn' what to reject. I did this. There were 300 mails in my spam inbox yesterday. Which I have now deleted to make space. I WAS SENDING YOU THEM via ABUSE email and NOT A SINGLE RESPONSE WAS RECEIVED. I can't even FORWARD That mail as the emails have now been deleted. But please don't pretend you don't know about this.
9. FOr your rude whatsapp consultant to tell me to 'watch my language' which I have screenshot proof of, is unacceptable. Calling a service USELESS (and NOT SWEARING, NOT USING ANY PROFANITY) is not on! Telling me I SELECTED THE WRONG DEPARTMENT after waiting on whatsapp for 1 hour (When I selected TECHNICAL SUPPORT) is NOT acceptable. WHY DO YOU NOT ADDRESS THE FACT THAT YOUR SERVICE IS TERRIBLE????
14 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Cecile, thank you for taking the time to lay out your experience so clearly. We understand how overwhelming this situation has been, especially with the sudden mailbox capacity alerts, ongoing spam concerns, and the difficulty reaching support when you needed help urgently.
To clarify and assist you moving forward, there are a few important steps and options available:
Mailbox size and folder usage
Our email technician coordinators are currently reviewing mailbox behaviour and usage patterns. In the meantime, you can view a detailed breakdown of your mailbox to identify where space is being used:
Log in at www.mweb.co.za/webmail
Go to More > Reports > Disk Usage
This will show you exactly which folders are consuming space, such as Deleted Items, Trash, or Junk. Clearing older or unnecessary items from these folders often restores significant capacity and helps stabilise mailbox usage.
Spam investigation and abuse reporting
For the spam issue you are experiencing, we ask that you please send examples directly to our Mail Abuse team:
Please email: mweb.mailabuse@mweb.com
Please attach the spam emails as files (not forwarded inline where possible)
This allows the team to properly analyse headers, patterns, and sources, enabling them to investigate and take action effectively.
You are also welcome to include a short description of what has been happening so the team has full context when reviewing your case.
We recognise the frustration caused by inconsistent mailbox readings and the impact spam is having on your experience. Both matters are now being actively reviewed, and the information above will help ensure the correct teams can isolate and resolve the root causes as quickly as possible.
Kind regards,
The Mweb Team
This service is pathetic.On hold for 30…
This service is pathetic.On hold for 30 minutes and they just cut you off...try again and the same happened.The chat line is also a joke......you wait forever for their response:Wait for next available agent!!!
13 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Good morning, Terence.
Thank you for sharing this.
We understand how frustrating it is to wait on hold, only to have the call drop, and then experience the same delays on chat. That level of effort to reach support is not the experience we aim to deliver.
Your feedback has been escalated to our support operations teams to urgently review call handling stability and chat response times, so we can improve accessibility and ensure you receive timely assistance when you need it most.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once we receive the necessary information.
Kind regards,
The Mweb Team
Terible
Terible, don't care for their client's only their money. Bad service, Terible experience i have with them. Terible Terible Terible, no Jan influence.
13 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Rohan.
We understand how strongly you feel about your experience, and it’s clear this has been very frustrating. Feeling like your concerns aren’t being prioritized, or that the service isn’t matching what you’re paying for, is not the experience we aim to deliver.
Your feedback regarding service quality and your overall experience is important to us and is being taken seriously. We would like the opportunity to understand what has gone wrong and work towards putting it right.
To move this forward, we have logged a request for our Finance team to review your service suspension and to get in touch with you to discuss the next steps as soon as possible. We will be in contact with you soon.
Kind regards,
The Mweb Team
Eat, shower and dress while you wait
Called in on 10 April 2026 to cancel 2 of my lines due to difficulties reaching them. Was 12th in the call in line when I called. Waited until I was 8th in the queue, left the phone on speaker then had breakfast, had a shower and got dressed and was still 8th in the queue after 1 hour and 17 minutes. I hung up. Sounds like their was only 1 agent on call. Tried their live chat on the MWEB app 3 times and still no reply. Hard to believe hey?
10 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning AR.
We hear how frustrating this experience has been, especially having set aside time and still not getting through after long queue delays and repeated chat attempts. That kind of wait, particularly when you were actively trying to cancel 2 lines, is not the experience we aim to deliver.
To ensure your cancellation request is properly captured and actioned without further delay, this needs to be handled securely by our dedicated team so it can be processed and reflected correctly on your account.
Please email customer-reviews@mweb.com with your cancellation request details, affected line numbers, and your registered Mweb email address. Once received, the team will verify your account and proceed with the cancellation process, including confirmation of completion.
We do our best to respond promptly, with a general response time of up to 24 hours once all required details are received.
Kind regards,
The Mweb Team
I want to cancel my contract with them…
I want to cancel my contract with them because they are completely useless.
11 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Lerato, we can see how frustrating this experience has been. Your feedback regarding the chat interaction has been reported to the service teams for improvements. Your service was successfully restored and is active under REF#MWB34246772.
Thank you for bringing this to our attention.
Kind regards,
The Mweb Team
Mweb!
I am raising a complaint against Mweb for repeated poor customer service.
I have waited on your call centre line on three separate occasions for up to 2 hours each time. That totals 6 hours with no resolution.
Each time I reach first position in the queue, my call gets dropped.
I also tried your chat on both your app and website. No assistance received.
Your self-help option fails as well. I do not receive the OTP required to proceed, even though my contact details remain unchanged.
Due to this ongoing issue, I am cancelling my service with immediate effect.
This level of service is unacceptable. I expect confirmation of cancellation and a final statement.
11 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Morning Ashraf.
We’ve reviewed your Vumatel service journey and can confirm your connection was successfully assisted on Saturday under Ref#MWB34246455. We also hear clearly the repeated breakdown across all support channels you tried, especially the extended queue times, dropped calls at first position, chat failures, and the OTP not arriving despite unchanged details. That level of friction is not the experience we aim to deliver.
Regarding your request to cancel with immediate effect, this needs to be processed securely through our dedicated cancellations team so it can be correctly applied to your account, and final billing can be generated accurately. We have arranged for our Retentions team to review the profile and get in touch to further discuss the next steps ASAP.
We appreciate the opportunity to close this out properly for you and ensure it is handled end-to-end.
Kind regards,
The Mweb Team
Their service sucks actually there is…
Their service sucks actually there is no service. How is it expected of a client to be on hold for an hour? Their chat is useless, app and emails the same. You will be on hold for an hour when you ultimately get an agent in the middle of their questions you run out of airtime they will never call you back, what is that? Your service gets suspended while you have paid. I have been Their client since 2014 or 15 and I can't anymore. What i need is a new service provider for the sake of my sanity and leave them with their unprofessionalism.Mweb really sucks. They don't deserve any ratings. I checked their responses to all other reviews i believe a robot is responding. Complaints are the same and their responses are but no changes whatsoever in their services.
10 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Mookho.
We hear how exhausting and frustrating this experience has been, especially after such a long-standing relationship since 2014/2015. Long hold times, dropped calls, chat delays, and service suspension despite payment clearly created a breakdown across multiple touchpoints, and that impact on your time and peace of mind is fully acknowledged.
To properly review what happened on your account, including the suspension while payment was made and the missed call-back attempts, this needs to be handled securely by our dedicated team rather than public support channels.
We’d value the opportunity to formally investigate and assist further. Please email customer-reviews@mweb.com with your review details, registered Mweb email address, and any supporting screenshots or reference numbers so we can verify your account and take this forward appropriately. We aim to respond within 24 hours once all required details are received.
Kind regards,
The Mweb Team
I’m honestly fed up with Mweb at this…
I’m honestly fed up with Mweb at this point.
I was told earlier this month that my payment date was moved to the 15th of every month, and I’ve been following that arrangement. Now suddenly my Wi-Fi is disconnected before the 15th like I’ve done something wrong?
So what exactly is going on with your system?
Every month it’s a new problem. Customers are expected to tolerate service downtime without compensation, but the moment there’s a billing issue — even when there’s an agreement in place — you cut people off immediately with no flexibility.
I’ve tried resolving this through support, but I’m getting nowhere.
This is extremely frustrating and honestly pushing me to cancel my contract completely.
Mweb, you need to fix your billing system and start treating customers fairly.
10 april 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Seg T.
We understand how frustrating this situation is, especially when you’ve been following a confirmed payment arrangement and your service is then interrupted unexpectedly. That’s not the level of consistency and reliability we aim to provide.
To get this properly reviewed and resolved, please email customer-reviews@mweb.com
with your account details and a summary of the billing arrangement shared with you. This will allow our team to securely verify your profile, review the billing timeline, and address the disconnection with the correct context.
Our team will respond as quickly as possible, with a general turnaround time of up to 24 hours, and will ensure clear feedback and next steps are provided.
Kind regards,
The Mweb Team
We tried to cancell multiple times but…
We tried to cancell multiple times but is still paying every month after paying the cancelation fee of R1500, useless customer service, a waste of money litterly.
4 november 2025
Review zonder uitnodiging
Antwoord van Mweb
Hello Ashley.
Thank you for taking the time to share this with us. We understand how frustrating and concerning it must feel when you believe a cancellation has been completed, including payment of the cancellation fee, yet monthly billing continues. This is not the experience we want for you, and we would like to ensure it is properly investigated and resolved.
We will need to review your account, cancellation request history, and billing status in detail to determine exactly what has happened and correct it where necessary.
For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com
including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Once received, we will ensure your case is reviewed urgently and escalated to the relevant billing and cancellations team for resolution.
Kind regards,
The Mweb Team
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