I have been retrying to contact Mweb for two days waiting for 31.22 mins on a call not assistance. Today I called again currently waiting for more then an 1h and 30 min just for assistance and yet no... Toon meer
Bedrijf heeft geantwoord
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I am literally stunned and gutted by how stupid and incompetent this agents are. Invoices showinf their crap mistakes and then they want to double charge me. No other way to get hold of any... Toon meer
Bedrijf heeft geantwoord
Must be the worst service provider in South Africa. Have the guy from Vumatel at my house all day running an urgent application pertaining to an innocent child been on livd chat all day and calls cant... Toon meer
Bedrijf heeft geantwoord
Today was the best service/customer service i have ever received from from SB who had such amazing patience and empathy in helping me. Yesterday and previously was absolutely horrendous service with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Contactgegevens
Zuid-Afrika
- 087 700 0777
- mweb.co.za
1,7
Zeer slecht
901 reviews
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Heeft 77% van zijn negatieve reviews beantwoord
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Good service
23 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Ann,
We’re pleased your experience with us has been a positive one. We’ll keep working to deliver dependable service and support that gives you confidence in staying with us.
**Manage your account, service and updates in one place with the latest app version of the Mweb App.**
Kind regards,
The Mweb Team,
I cant get hold of a contact person or…
I cant get hold of a contact person or email.
All I get are chatboxrs and my issue is not resolved.
Service is shocking
5 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Ange,
We understand how frustrating it is to feel unheard and unsupported when you’re trying to resolve an issue, especially when you can’t reach someone who can take ownership of your query. This isn’t the experience we want our customers to have, and we’d value the opportunity to help put things right.
Please email **customer-reviews@mweb.com** with your review details, a link or screenshot of the review, and the registered email address on your Mweb account so we can verify your details securely. We aim to respond within 24 hours once all the required information has been received, and we’d welcome the chance to help you move towards a resolution.
Kind regards,
The Mweb Team
Mweb error
This was end of September. Through an error of Mweb which I proved) I was cut off from internet. Costed me a day IT consultant, 4 days without internet (used data) and the only reimbursement I receive, according to Mweb Complaints, is 4 days without internet. End October now and I still have received nil, nor an answer to my query what my username now is. Has it changed?
1 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Mildred,
We can understand your frustration with the experience you've described, particularly after being without internet access and still being left with unanswered questions regarding your connection details.
If your query is still outstanding, we'd like the opportunity to assist further. To assist you securely and without delay, please email customer-reviews@mweb.com with:
The review details.
A link to the review or a screenshot.
Details of the assistance you still require.
The registered email address linked to your Mweb account.
We will only be able to respond once these details have been provided, as they allow us to verify your account securely and investigate the matter with the relevant team.
We`ll always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours after receiving all the required information.
Kind regards,
The Mweb Team
I've been with MWeb for about 20 years…
I've been with MWeb for about 20 years now, and it really feels like a marriage. I'll tell you this: they are always willing to help. The staff is extremely friendly, and I feel like they take me seriously. If I ever have an issue, they address it. The Online platform has also improved hugely and is user-friendly!
23 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Sharon,
Twenty years of staying with Mweb says a lot, and we’re proud to have earned your trust over the years. Knowing you feel heard and taken seriously, with support you can rely on and an online platform that keeps getting better, is exactly the kind of long-term relationship we want to maintain. We’ll keep building on that trust and making it easier to manage your services.
**Manage your account, service and updates in one place with the latest app version of the Mweb App.**
Kind regards,
The Mweb Team
Perfect all the time
23 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Busisiwe,
Consistency is what turns a good service into one customers can depend on, and we’re pleased Mweb has delivered that experience for you. We’ll keep our focus on maintaining the standards that make your trust worthwhile.
**Stay on top of your Mweb services wherever you are. Download the latest app version of the Mweb App from your preferred app store.**
Kind regards,
The Mweb Team
I am satisfied with the service of Mweb
I am satisfied with the service of Mweb
23 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Leslie,
It’s good to know Mweb is meeting your expectations. We value the trust you place in us and will continue working to provide a dependable service that gives you confidence in choosing Mweb.
**Manage your services on the go by downloading the latest app version of the Mweb App from your preferred app store.**
Kind regards,
The Mweb Team
I have been spoilt for choice when it…The Home of Sport
I have been spoilt for choice when it comes to sport. The food channels make me hungry and it makes my wife and daughter better cooks.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi GT,
It’s great to hear that updating your payment method and new card details online was simple and hassle-free. We want managing your Mweb account to be convenient and straightforward, so we’re glad the process went smoothly for you.
You can also search “Mweb” in your mobile app store to find our app and manage your services whenever it suits you.
Kind regards,
The Mweb Team.
Change payment method online
I appreciated that I was able to change my payment method and new card details online. Was easy and hassle free.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Seema,
We’re glad to hear that updating your payment method and new card details online was quick and hassle-free! We want managing your Mweb account to be as convenient as possible, so it’s great to know the process worked smoothly for you.
You can also search “Mweb” in your mobile app store to find our app and manage your services on the go.
Kind regards,
The Mweb Team.
Never have I had any issues with it
23 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Nokwazi,
It’s great to hear that you’ve enjoyed a trouble-free experience with Mweb! Reliable connectivity is what we strive to deliver, and we appreciate you choosing us to keep you connected.
For added convenience, you can search “Mweb” in your mobile app store to find our app and manage your services from your phone.
Kind regards,
The Mweb Team.
Unable to log issues using your app
Unable to log issues using your app. The only response I got was from your Facebook team. I've had issue with my internet in the evening for months and you have done nothing
22 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Alan,
We understand how frustrating it must be to experience evening connectivity issues for months, especially when you’ve struggled to log the problem through our app and only received a response from our Facebook team. We’d like to understand more about the interruptions you’re experiencing so we can help identify the appropriate next steps.
Could you please share a little more about what happens to your connection in the evenings? For example, does it disconnect completely or become slow, and are all your devices affected? This information will help us better understand your experience and how we can assist.
Kind regards,
The Mweb Team.
MWeb sucks!
I am moving from Pretoria, Gauteng, to Sea Park, KZN. I made the grave error of entrusting MWeb with my connectivity. Instead of efficiency, I got massive miscommunication, a disconnect between the courier, the installer and MWeb. The estate agent was my contact person, and they frustrated him too! On 22 October, I decided that my stress of moving was compounded by an erratic service provider, and I cancelled. I was promised communication and also a refund of R 249. Nothing was forthcoming. On 23 October, I get a message that MWEb was delivering my router and the installation guys were on site. Even after cancellation, the service is poor! I am prepared to relinquish my refund if they can leave me alone. Afrihost was so much more professional and empathetic.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Yuven,
We recognise how frustrating this experience has been, particularly during your move and with the miscommunication between the courier, installation team and Mweb. Your cancellation has been logged with the relevant team for processing. We also acknowledge your concerns regarding the R249 refund and your request not to receive further unnecessary contact.
Kind regards,
The Mweb Team
Mweb will screw you over 110 % do not use
What ever you do as a client you are reading reviews for reason. You are not sure if you should go with Mweb or someone else? The answer is simple. Go to any supplier besides Mweb if you do not want to be messed around from day 1. My entire experience with this company has been a punishment from day 1. They have taken my money over a month ago, I am still waiting for internet from them
Think about that, they take your mo.ey and after that no one phones you, their online call centre doesn't work, no one knows what is going on there, as angry as you get they do not are. All that matters is they debit your money and disappear. The only way to get ahold of them is hours at a time calling the call centre of which no one knows what to do, or how to do it. They just say sorry and put down the phone to protect their job. Please guys if you are reading this I beg of you do not use MWEB, you will regret every second of dealing with this brand. Literally try any other brand but this one if you don't want to be lied to, messed around, no help and take your money but do not care if you have a line or not. As long as they have your cash they really do not care what happens to you after that. I am going onemonth after they debited my first payment still waiting for wifi to just come on so I can work and #news flash (mweb does not care at all) becarefull and do not use them under any circumstances. Trust me. Use any other brand or no brand at all is better than trying to use a mweb
27 september 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Shane
We recognise how frustrating it is to have paid for a service and still be waiting for your connection, especially when you need it to work. We’d like the opportunity to review what’s causing the delay, clarify the current status, and help move this forward.
Please email **customer-reviews@mweb.com** with your review details, a link or screenshot of your review, and the email address registered to your Mweb account. This will allow us to verify your details securely and investigate further. Once we’ve received the necessary information, we aim to respond within 24 hours.
You can also explore the Mweb app for convenient access to your account information and available support options: https://bit.ly/3S2Owzk.
Kind regards,
The Mweb Team
Absolutely appalled
Am absolutely appalled at how long we have to hold before we can speak to tech support to log a fault. We arrived home yesterday to no connectivity, when we checked outside our property saw that the fibre cable had been dug up and damaged. Between my wife and I have we have tried getting through to Tech Support and even tried the Live Chat feature but have had NO response whatsoever. How difficult can it be to log a fault to get the line restored???? Very frustrating. As I type this I am still holding on phone for 29 mins 51 sec and one Live Chat have had no response for about an hour now. This is only today, not to mention yesterday, we have made numerous attempts!!!! I am really unimpressed, worst experience with access to customer service!!! Perhaps a dedicated whatsapp number for immediate fault logging with issue of a reference number is an idea so that we do not get soe frustrated as paying customers.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Paul,
We can understand how frustrating it must be to discover damaged fibre cabling and then struggle to get the assistance needed to report the fault. When you're without connectivity and trying multiple support channels without success, it's understandable that you'd want a quicker way to get the issue logged and attended to. This is not the experience we want our clients to have.
If the fault is still outstanding, we'd like the opportunity to assist further. Please email customer-reviews@mweb.com with:
Photos of the damaged fibre cabling.
Confirmation of what the lights on the ONT are doing (for example, whether they are off, solid, or flashing).
A link to your review or a screenshot.
The email address linked to your Mweb account.
Once the email has been sent, we'll be able to review the information and ensure it reaches the appropriate team for further investigation.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.
Kind regards,
The Mweb Team
They need to hire more agents, Long call waiting periods
They need to hire more agents, I am waiting almost an hour to speak to an agent. This is horrible. Even Sars is much faster, feel like cancelling my services with them if this is how long I have to wait to get assistance. Even SARS is faster with answering calls!!!!! The Live Chat is just as useless as you wait just as long.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Naadirah,
We never want our clients to feel unheard or frustrated when reaching out for assistance. Waiting extended periods for support is not the experience we aim to provide.
Your feedback has been shared with the relevant Customer Journey Team for review. Feedback such as yours helps us identify opportunities to improve our support channels, response times, and overall customer experience. We remain committed to making meaningful improvements for you and all our clients.
Kind regards,
The Mweb Team
Absolutely a total mess,no after hours…
Absolutely a total mess,no after hours assistance. The MWEB App and the interfacing to assist is beyond pathetic. Paid for a service that is impossible, non user friendly, extremely technical to operate and impractical for someone with no technical background. Way too complicated, expected a plug-and-play, instead got instructions to follow to the equivalent of a university degree.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Marinda
Thank you for sharing your feedback. We recognise how frustrating it is when getting connected feels unnecessarily complicated, especially when you expect a straightforward, plug-and-play experience and need assistance outside standard support hours.
We’d like the opportunity to review your experience and help move this forward. Please email **customer-reviews@mweb.com** with the full review details, a link or screenshot, and your registered Mweb email address. Once all the required information has been received, our team can investigate and aims to respond within 24 hours.
The Mweb app also provides a convenient way to access your account information and manage your services. We recognise that the support experience needs to feel accessible, even for customers without a technical background, and your feedback is valuable in highlighting where improvements are needed.
Kind regards,
The Mweb Team
Antwoord van Mweb
Hello Dennis,
It's disappointing to hear that you've been left with the impression that support isn't available when things don't go as expected.
We've shared your review with the relevant Customer Journey Team for review. Feedback like this is important because it helps us better understand where clients feel unsupported and where improvements are needed in the overall support experience. We're committed to learning from these experiences and delivering the level of service our clients expect. Thank you for taking the time to share your feedback.
Kind regards,
The Mweb Team
MWeb used to a solid and dependable…
MWeb used to a solid and dependable ISP, but sadly that is no more.
Over the last few months I'm having constant lag spikes and inconsistant connection problems and I cannot get hold of support.
PATHETIC !!!!!
I want to move but cannot get hold of them to cancel my account. They are going to loose a loyal customer who has been with them since their inception.
18 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hello Andrew,
We recognise how frustrating persistent lag and connection drops must be, especially after years of loyalty and difficulty reaching support.
Lag can result from Wi-Fi interference, network congestion, or line instability. Try connecting via Ethernet and restarting your router. If the issue persists, record when it occurs and run a speed test to help identify the cause. Consistent connectivity is essential for reliable work, streaming and gaming.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Kind regards,
The Mweb Team
Poor service .pay so much and nothing…
Poor service .pay so much and nothing is working and no one would come back to me
17 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Dylan,
We understand how frustrating it is to pay for a service that isn’t working and feel that your concerns are being left unanswered. We’d like to understand what’s happening and help you move forward. Could you please let us know if you still require assistance and provide a brief description of the issue you’re experiencing?
Kind regards,
The Mweb Team.
Criminal never advise anybody to use this service they are criminal
Mweb is a criminal company mob go to people's account and defraud people i will never ever ever ever advice people to use this useless fake company called themselves mweb their criminals they overload the go to people account they withdraw money as the way they want without even concerns of the owner of account if you croquet Sunday they will overload and put what you are not even owing to say that you're owing I will never advise anybody to use this mweb as their service their criminal their teeth
17 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi F off,
We understand how concerning it is to see unexpected deductions from your account and charges you believe you do not owe. We take billing concerns seriously and would like to help clarify what has happened. Please let us know if you still require assistance and provide a brief description of the disputed charges so we can guide you on the next steps.
Kind regards,
The Mweb Team.
This has been the most frustrating…
This has been the most frustrating experience. I don’t recommend this internet provider AT ALL. Extensive delivery time, constant back and forth communication. The sales agents are kind and friendly but I don’t understand why it has to be such a tedious experience to get WiFi. The whole process took 18 days!!!
17 oktober 2026
Review zonder uitnodiging
Antwoord van Mweb
Hi Lascelles,
We understand how disappointing it is to wait 18 days to get connected, especially when the process involves repeated back-and-forth communication. While we’re glad our sales agents were friendly and helpful, we recognise that the overall experience fell short of what you expected. Please let us know if you still need assistance with your service so we can help address any outstanding concerns.
Kind regards,
The Mweb Team.
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