I have an awesome experience. Customer service was great. I had zero issues from creating my order all the way to getting connected. The team took less than a week to get me connected and sorted ou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a beautiful experience with one of your consultant today. She solved my problem which took days for other consultant to solve. She went an extra mile for me and I'm happy with her service. Her n... Toon meer
Web Africa are disgusting. Please be aware as they never make you aware of cancellation fees of R995, no contracts, even if router is returned within the 20 day period, money is removed from... Toon meer
The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Í got best customer service and also…
Í got best customer service and also the guys who were sent to change router they were so friendly and also they taught me how to my router safe and healthy.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Kgomotso ,
We’re happy to hear that your experience extended beyond the support team to the technicians who visited your home. It’s great that they took the time to guide you on caring for your router, giving you useful knowledge to keep your connection running smoothly. We’ll share your feedback with the team as we continue making dependable service and practical support part of the Webafrica experience.
Stay in control of your fibre service without the fuss. Download the **latest app version of the Webafrica App** and manage things on the go.
Warm regards,
The Webafrica Crew
Got great service when they were…installing
Got great service when they were installing and im happy with network coverage perfect
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Yolisa,
We’re happy to hear that you received great service during your installation and that you’re enjoying excellent network coverage! A smooth installation and a reliable connection make all the difference, and it’s wonderful to know you’re satisfied with your Webafrica experience so far. Thank you for choosing us and taking the time to share your feedback.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Honest speaking working nice no…
Honest speaking working nice no complain no issue everything is working perfectly
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Saint,
It’s great to hear that everything is working perfectly and that you’ve had a smooth experience with Webafrica, with no issues to report! We know how important a reliable connection is for everyday life, and we’re glad your service is meeting your expectations. Thank you for your support and for taking the time to share your feedback.
You can also search “Webafrica” in your mobile app store to download our app and manage your services conveniently on the go.
Warm regards,
Webafrica Crew
I love it and the staff and the people…
I love it and the staff and the people who were installing were friendly everything was and is still transparent
Thank you Vuma 🫶🫶🫶
14 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Thami,
We’re so glad to hear that you’ve had such a positive experience with Webafrica! It’s wonderful to know that our team and the installation technicians were friendly and that everything has remained clear and transparent throughout your journey. Thank you for choosing us and for sharing the love! We appreciate you being part of the Webafrica family.
You can also search “Webafrica” in your mobile app store to download our app and conveniently manage your services on the go.
Warm regards,
Webafrica Crew.
Antwoord van Webafrica
Morning Manase
Thanks for the great feedback! 💗 We’re happy to hear our technicians did such a great job. We’ll be sure to share the shout-out with the team!
Need a hand managing your account? 📱 Keep your Webafrica App updated to the latest version for convenient access to your account and handy self-service features, all in one place.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Thabang
Thank you for the great feedback! 💗 We’re glad you had a positive experience with our Webafrica Crew. For more convenience, keep your Webafrica App updated to the latest version to manage your account and access handy self-service features on the go.
Warm regards,
Webafrica Crew
The quick response was amazing
The quick response along with accommodating representative available in off hours made this quick and effortless
13 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Tebatso
Thanks for the lovely feedback! 💗 We’re glad our Webafrica Crew made the process quick and effortless, with helpful support when you needed it, even after hours. 😊
For even more convenience, keep your Webafrica App updated to the latest version for easy access to your account and handy self-service features. 📱
Warm regards,
Webafrica Crew
I had to fight with Web Africa to get…
I had to fight with Web Africa to get my WiFi reconnected after the disconnected it without my confirmation.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Shannen,
Having your connection interrupted without your confirmation is not the standard of service we aim to provide, and we recognise the frustration this caused. We’re committed to making your Webafrica experience more seamless and keeping our customers’ needs at the centre of what we do.
Manage your service and account conveniently with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
I am happy with Fibre and the company…
I am happy with Fibre and the company did keep their promise. Because they arrived in time to install my wifi and I got connected so fast that expected.Im giving this company 5stars because their wifi it connects fast and able to connect the whole family and my gadgets.It was a great Experience I love it.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Mbali,
We’re delighted your installation went smoothly and that you were connected without a long wait. Having reliable internet that keeps everyone at home and their devices online makes everyday life easier, and we’re glad your new fibre service is delivering that convenience. We look forward to keeping your household connected and making your Webafrica experience a great one for the long run.
Your internet, your way. Grab the **latest app version of the Webafrica App** and manage your service in just a few easy taps. 💗
Warm regards,
The Webafrica Crew
The service is great and very…
The service is great and very professional. The agent was excellent and helpful. I will difinatly recommend to friends and neighbours.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Buti,
We’re delighted that your experience with us has given you the confidence to recommend us to others. It’s encouraging to know our team made a positive impression, and we appreciate you spreading the word to those around you. We look forward to keeping your experience a positive one.
See how the app works** in the Webafrica App Guide.
Warm regards,
The Webafrica Crew
The service is really amazing
The service is really amazing
I would recommend it to anyone
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Abelene,
We’re delighted that we have made such a good impression on you. Your recommendation means a lot, and we appreciate you choosing us for your connectivity needs. We look forward to keeping your experience one worth sharing with others.
Pop over to your app store, search **“Webafrica”**, and download the **latest app version** to get started. 🚀
Warm regards,
The Webafrica Crew
It didn’t take time to get my Fibre…
It didn’t take time to get my Fibre installed, it was activated within 2 days.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Katleho,
We’re glad to hear your fibre was installed and activated within just two days! We know how exciting it is to get connected without a long wait. Thank you for choosing Webafrica and sharing your positive experience. For added convenience, search “Webafrica” in your mobile app store to download our app and manage your services on the go.
Warm regards,
Webafrica Crew.
The staff was fast and very helpful
The staff was fast and very helpful
12 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Mbalenhle,
We’re glad to hear our team assisted you quickly and made your experience a positive one. Thank you for taking the time to share your feedback and for choosing Webafrica. You can also search “Webafrica” in your mobile app store to download our app and manage your services conveniently on the go.
Warm regards,
Webafrica Crew.
The most dreadful ISP in South Afruca
The most dreadful ISP in South Afruca. They "forgot" to migrate my fibre line from vodacom to vumatel. Left my airbnb stranded for 2 months with no wifi service. Their dreadful whatsapp no support service took days of my life away.. hours of being shoved fron one chat bot to another eventually several incompetent humans. Then would not release my line when I cancelled my service in utter desperation.
1 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Jennifer,
We understand how incredibly frustrating this experience must have been, especially being left without Wi-Fi for two months, spending hours trying to get help through WhatsApp, and then facing further difficulties when requesting your line to be released after cancelling. We recognise the impact this would have had on your Airbnb guests and the time you’ve spent trying to resolve these issues.
We’d like to investigate what happened with your fibre migration, support interactions and line release. Please email our Customer Reviews team at customer-reviews@webafrica.com with your Webafrica account details and a brief description of your experience so the team can review your concerns and assist further.
Warm regards,
Webafrica Crew.
Service experience
Job was done well. After placing an order the wifi was installed within 48 hours and I like that your staff work on weekends. Customer service was excellent from application to installation.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Bongiwe,
It’s great to know your experience with us got off to such a smooth start, with our team making the installation process easy from beginning to end. We’re glad the weekend availability made a difference and helped get you connected so quickly. We’ll keep aiming to make getting online as straightforward and convenient as possible.
Keep track of your connection, account and updates in one place with the latest app version of the Webafrica App.
Warm regards,
The Webafrica Crew
The customer service and the staff were…
The customer service and the staff were very friendly and made it very easy for us.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Lebohang,
We’re happy to hear our team made the process feel easy and welcoming. We’ll keep bringing that same thoughtful approach to every interaction, so you can feel well supported throughout your Webafrica journey.
Get convenient access to your account and service tools wherever you are with the latest app version of the Webafrica App.
Warm regards,
The Webafrica Crew
Antwoord van Webafrica
Hey Mo,
We’re glad you’ve had a positive experience with us! Your support means a lot, and we’ll keep working to make your time with us a smooth and dependable one.
**Pop over to your app store, search “Webafrica”, and download the latest app version to get started.** 🚀
Warm regards,
The Webafrica Crew
Happy Customer
Trusted, fast reliable and affordable month to month fibre option
11 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Malinga,
It’s wonderful to know Webafrica has been a good fit for your connectivity needs. We believe staying connected should offer both peace of mind and flexibility, and we’re glad you’re enjoying that combination with us. We’ll keep working to make your experience worth recommending.
Stay in control of your fibre service without the fuss. Download the latest app version of the Webafrica App and manage things on the go.
Warm regards,
The Webafrica Crew
As usual the installation went well
As usual the installation went well, actually the whole process was smooth
10 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Ripfumelo,
We’re so pleased everything came together smoothly once again! It’s great to know our team helped make the journey from getting started to installation an easy one. We’ll keep looking for ways to make every step of your Webafrica experience just as seamless.
Everything you need to manage your Webafrica service, right in your pocket. Get started with the latest app version of the Webafrica App.
Warm regards,
The Webafrica Crew
Best service
Best service, quality network. Great staff. Excellent.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Sanele,
We’re delighted to know your experience with us has left such a positive impression. Our team will be pleased to hear their efforts are making a difference, and we’ll keep striving to deliver an experience you can feel confident about.
Check out the Webafrica App Guide to get started.
Warm regards,
The Webafrica Crew
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