I have an awesome experience. Customer service was great. I had zero issues from creating my order all the way to getting connected. The team took less than a week to get me connected and sorted ou... Toon meer
Bedrijf heeft geantwoord
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I had a beautiful experience with one of your consultant today. She solved my problem which took days for other consultant to solve. She went an extra mile for me and I'm happy with her service. Her n... Toon meer
Web Africa are disgusting. Please be aware as they never make you aware of cancellation fees of R995, no contracts, even if router is returned within the 20 day period, money is removed from... Toon meer
The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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As usual the installation went well
As usual the installation went well, actually the whole process was smooth
10 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Ripfumelo,
We’re so pleased everything came together smoothly once again! It’s great to know our team helped make the journey from getting started to installation an easy one. We’ll keep looking for ways to make every step of your Webafrica experience just as seamless.
Everything you need to manage your Webafrica service, right in your pocket. Get started with the latest app version of the Webafrica App.
Warm regards,
The Webafrica Crew
Best service
Best service, quality network. Great staff. Excellent.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Sanele,
We’re delighted to know your experience with us has left such a positive impression. Our team will be pleased to hear their efforts are making a difference, and we’ll keep striving to deliver an experience you can feel confident about.
Check out the Webafrica App Guide to get started.
Warm regards,
The Webafrica Crew
Your service is verry good
Your service is verry good, you deliver or install just on time as you promise, your network is also verry good and clear, i wish i should know what took you so long to give us this increadible service, i therefor will reffer anyone to have vuma because it so good
9 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Simo,
It’s fantastic to know that from the installation right through to using your connection has been a positive experience. We’re glad our team has delivered on expectations and that you’re enjoying the service. We’ll keep working to make your trust in us worthwhile, one great experience at a time.
Head to your mobile app store, search “Webafrica”, and download the latest app version. You’re good to go! 👍
Warm regards,
The Webafrica Crew
The speed at which my issues were dealt with.…
The speed at which my issues with reactivation was handled is amazing,hours after chatting with a consultant named Neo,the technicians were already in my residency the next morning exchanged my old router and in minutes my fibre was live.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Stephen,
We’re thrilled that Neo and our technical team helped get you back online so promptly! It’s great to hear how smoothly the handover from customer support to the on-site team went, with your connection up and running shortly after the router exchange. We’ll keep working to make sure getting back online is as straightforward as possible whenever you need us.
Life’s easier with the Webafrica App. Download the latest app version for a quick, simple way to manage your service wherever you are.📱✨
Warm regards,
The Webafrica Crew
Everything was smooth and easy
Everything was smooth and easy, extremely happy with speed after was line was activated. I will surely recommend it my colleagues, friends and extended family members.
Call centre agent was very helpful and’s the installer staff gave their best service.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Dudu,
It’s great to hear that everything went smoothly and that you’re enjoying your connection speed since activation! We’re glad our call centre agent and installation team made the experience a positive one. Thank you for choosing Webafrica and for recommending us to your colleagues, friends and family.
You can also download the Webafrica App by searching “Webafrica” in your mobile app store to manage your services on the go.
Warm regards,
Webafrica Crew.
As i worked for an ISP aswell the…
As i worked for an ISP aswell the service was great very responsive, but the only thing i would recommend the sales team or just the sales agent that helped me is to explain the prorate fees which wasnt explained, of course I know what it means and how it works, but assuming i did not know i would be confused why an ekstra amount would be debited off of my account but otherwise great service😀 just had a liitle struggle down the line but it was because my line was connected to the wrong adress on the previous installation but orher than that no issues
9 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Mekyle
Thanks for the thoughtful feedback! 💗 We’re glad our team was responsive and that your overall experience has been a positive one. Your point about explaining pro-rata fees upfront is a valuable one, as clear communication around billing helps set the right expectations from the start. We’re also glad the address mix-up was identified, and we appreciate you highlighting where we can improve.
Have you explored the [Webafrica App](https://bit.ly/3R3sTPm)? Make sure you’re using the latest version to access the latest features and manage your account on the go! 📱
Warm regards,
Webafrica Crew
The worst fibre service ever
The worst fibre service ever. The only thing they seem to know is how to make sales, but when it comes to actually assisting customers with queries or resolving issues, they are completely useless. Very disappointing service.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Buhle. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
I had the worst experience
I had the worst experience! I waited 2 to almost 3 months for installation.
Installation was booked 1st time no tech pitched up no one called nothing I had to call and follow up all the time. 2 scheduling time team came out did not do the installation. It was rescheduled for 3rd time. Nothing happend no calls nothing from no techs. I then Cancelled my order n requested for my refund. So now finally it was catching someone's attention as to why the order was Cancelled. I never called again I never followed up I left it as it. So now all of a sudden after all those months I'm starting to get calls from vuma. Now the technician is already at my house, not calling to confirm if I am home or if anyone is home. So now they run around wanting to do the installation. Good and well.
Installation was done so messy. Pipes are just layed there on the ground. It's not put inside the ground. The pipe is laying open and I have kids. Anything can happen to it. I advised the techs how it should be done but when I got home I got home to whole bunch of mess of installation.. I am the unhappiest customer ever and I will not recommend this service to anyone
1 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Jenny,
We understand how disappointing this experience has been, from multiple missed installation appointments and having to follow up repeatedly to the concerns you’ve raised about the quality and safety of the installation, especially with children at home. This is not the experience we want for our customers.
We’d like to investigate what happened with your order and the installation. Please email customer-reviews@webafrica.com with your account details and a brief description of your experience so our team can look into this further and assist.
Warm regards,
Webafrica Crew.
I recently used the company’s webchat…
I recently used the company’s webchat to resolve an issue, and the experience was highly frustrating. What should have been a simple, 10-minute fix ended up taking an hour and a half because response times were incredibly slow.
Previously, this company used WhatsApp for support, which was quick, seamless, and convenient for both sides. The new webchat is a poor replacement. Because the replies take so long and there are no sound alerts or visual notifications to tell you when an agent has finally replied, it is easy to get busy with other things and completely forget you have the chat open.
The company should completely drop the webchat interface and bring back WhatsApp support. WhatsApp worked perfectly, allowed for instant notifications, and was much better suited for efficient customer communication. Ending it in favor of a slow webchat was a mistake that needs to be reversed.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi FAFA Consulting,
We understand your frustration, especially when a simple issue that should have taken around 10 minutes to resolve ended up taking an hour and a half due to slow response times. We also recognise how inconvenient it is to wait for replies without notifications to alert you when an agent responds.
We’d like to better understand the issue you contacted us about so we can assist appropriately. Please provide a brief description of your query, including the issue you needed help with, and we’ll look into it further.
Warm regards,
Webafrica Crew
Refund impossible
Quick to take your money out of your account but takes a full week to refund your very own money.
The app chat is useless also.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Will-lee,
We understand how frustrating it can be when a refund takes longer than expected, particularly when you’re waiting for funds that belong to you. Your comments about the refund turnaround and the support experience will be shared with our relevant teams for review, so they can identify where the process and customer communication could be improved. We recognise the importance of making both payments and refunds as straightforward as possible.
Warm regards,
The Webafrica Crew
Great service
The entire process is clearly communicated and efficiently executed.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Sindisiwe
Thanks for the great feedback! 💗 We’re glad to hear the process was clear and everything ran smoothly. Making your experience simple and hassle-free is what our Crew strives for. You can also conveniently manage your services in the latest Webafrica app.
Warm regards,
Webafrica Crew
They come late to install my Wi-Fi but…
They come late to install my Wi-Fi but after I call and ask why are they delaying with the installation they were very polite , called me around 6 pm and they came next day 2 hours early with the agreement time so Im happy 😊
8 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Lulu
Thanks for sharing your experience! 💗 We’re glad our team kept you updated, remained friendly, and got the installation completed earlier than expected the following day. We’re happy everything worked out, and you’re enjoying your WiFi! 😊 For added convenience, you can also manage your services on the latest Webafrica app.
Warm regards,
Webafrica Crew
It was great because the minute they…
It was great because the minute they came, they knew where the connecting pole was and they were very friendly and installed it within minutes.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Balleng
That’s great to hear! 💗 We’re glad the installation was quick and hassle-free, and that our team knew exactly where to connect you. For easy access to your Webafrica services, you can also manage your account on the latest version of the Webafrica app, whenever it suits you.
Warm regards,
Webafrica Crew
I was impressed by the installation and…
I was impressed by the installation and then got certisfied about the connection webafrica and vuma you know actually what you are doing keep up the good work and you have a good staff too🤗
6 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Innocentia,
It’s fantastic to hear you were impressed with your installation and that your connection experience with Webafrica and Vuma has given you confidence in the service. We’re glad you’ve found the team knowledgeable and capable, and that the experience has left such a positive impression. We really appreciate your kind words about our staff and your encouragement to keep up the good work. 🤗
You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
We get problems if we have to pay most…
We get problems if we have to pay most off the time the numbers dont work.but otherwise the network has up and downs sometimes,customer service amazing. The staff amazing.
28 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Koketso
Thanks for the honest feedback! 💗 We’re really glad to hear you’ve had such a great experience with our team and that our Crew has been amazing in helping you out. We hear you on the payment challenges and want to make things a little easier.
If you need to update your payment details, our [payment information guide](https://bit.ly/479JhCt) walks you through the steps.
For the quickest support, our Live Chat and in-app chat are available until 8 pm on weekdays, so you can reach us there whenever you need a hand.
Warm regards,
Webafrica Crew
JeanPierre saved Webafrica from losing…
JeanPierre saved Webafrica from losing a big contract due to great service and persistence in resolving my problem. MPILE, RELEBOGILE couldn't care and just disconnected themselves from the problem after numerous emails and calls. THANK YOU JEANPIERRE and sincerely hope management realises the asset you are to Webafrica
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Wes,
We’re so glad JeanPierre was able to turn this experience around through his persistence and commitment to resolving your issue. We understand how frustrating it must have been to make numerous calls and send multiple emails without feeling that your problem was being taken ownership of.
It’s especially meaningful to hear that JeanPierre’s dedication helped restore your confidence in Webafrica and made such a significant difference to your experience. We truly appreciate you taking the time to recognise the effort he put into getting your problem resolved.
You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
Installers came on time
Installers came on time, their service provider was excellent, communication was good, they came with their tools and the installation was quick and network still running smoothly for now, no brake ups everything was perfect.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Terry,
It’s fantastic to hear that your installation went so smoothly! We’re glad the installers arrived on time, came prepared with the right tools and completed the installation quickly. It’s also great to know the communication was good and that your connection has been running smoothly without any interruptions so far. We really appreciate you sharing such detailed feedback about your experience.
You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
Alway great service
World class experience always the best service
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Kyle,
We’re so glad to hear you’ve consistently experienced world-class service with Webafrica! It means a lot to know our service and support continue to meet your expectations. We truly appreciate you taking the time to share such positive feedback.
You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
Life connections
I’m connected to the internet and through the internet I have a stronger connection to my family
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Oscar,
It’s wonderful to hear that your Webafrica connection is helping you stay closer to your family. We love knowing that reliable internet can make it easier to stay connected to the people who matter most. Thank you for sharing such a meaningful part of your experience with us.
You can also manage your services and access support on the go with the latest Webafrica app, version **2.1.15**. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
Useless WebAfrica
Useless, they deduct from my account even though I do not have any services with them. It's also difficult to contact them.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Mzwanele,
We understand how concerning it must be to see deductions for a service you believe you do not have, particularly when getting clarity has also been difficult. This is not the experience we want our customers to have.
We’re pleased to see that you have since been assisted and received the clarity you were looking for regarding the account and charges.
Your review feedback will also be shared with our Service Quality Team for review and improvement, helping us provide clearer and more responsive experiences for our customers going forward.
Warm regards,
Webafrica Crew
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