I have an awesome experience. Customer service was great. I had zero issues from creating my order all the way to getting connected. The team took less than a week to get me connected and sorted ou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a beautiful experience with one of your consultant today. She solved my problem which took days for other consultant to solve. She went an extra mile for me and I'm happy with her service. Her n... Toon meer
Web Africa are disgusting. Please be aware as they never make you aware of cancellation fees of R995, no contracts, even if router is returned within the 20 day period, money is removed from... Toon meer
The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Useless WebAfrica
Useless, they deduct from my account even though I do not have any services with them. It's also difficult to contact them.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Mzwanele,
We understand how concerning it must be to see deductions for a service you believe you do not have, particularly when getting clarity has also been difficult. This is not the experience we want our customers to have.
We’re pleased to see that you have since been assisted and received the clarity you were looking for regarding the account and charges.
Your review feedback will also be shared with our Service Quality Team for review and improvement, helping us provide clearer and more responsive experiences for our customers going forward.
Warm regards,
Webafrica Crew
I got a call with in a day of…
I got a call with in a day of application, the guys came on time and on the day the said they would come. they were so polite and professional great service, I got connected after 10 minutes of installation
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Sandile,
It’s brilliant to hear that your installation was handled with such good coordination and professionalism from the outset. The team’s punctuality and courteous approach clearly helped make the process feel smooth, with your connection coming together quickly on the day. We’ll keep that focus on efficient, well-organised installations as we continue improving the journey for new customers.
For convenient account access after getting connected, search **“Webafrica”** in your app store and download the app.
Warm regards,
The Webafrica Crew
Poor customer service
Last week I spoke ro Tisetso who made a payment arrangement for me and said am owning R900+ and should make a payment of R437 ro get. Connected on monday i paid R480and reached out . I was ssnd from pillar to post its Wednesday am still struggling. Yesterday I spoke to Amanda the manage whk said should be connected today..now the messed up.my errors amount and made a new order while.i already have a decoder this is so stressful they keep ending and transferring chat no solution. I can't connect and select my router it says I should sign in help.me.pls I loat 3 days of work and won't.be paid for.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Peggy,
We understand how stressful it must be to have made the agreed payment and still be without a connection while receiving different information from multiple agents. This is not the support experience we want for our customers.
We’d like to review the payment, reconnection, and new order concerns in detail. Please email customer-reviews@webafrica.com with your review information, a link or screenshot of the review, and the registered email address linked to your Webafrica account. Once received, the details can be securely verified and the matter investigated further.
Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
Avoid webafrica if you want service
I am being charged for a service I do not have. I have not received the router that they dispatched after processing an initail charge 4 times then I am being debited for internet access I do not have.
They expect you to sit and chat with consultants who cannot provide any help at all besides wating hours of your day .
Do youself a favour and stay away from webafrica
7 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Avril,
Thank you for sharing your feedback with us. We understand how frustrating it must be to have paid for a new service and still be unable to connect after receiving your router. This is not the smooth onboarding experience we want for our customers, especially when you've already spent time trying to get assistance.
We can see that assistance is required with getting the service set up correctly, and we've reached out to our Onboarding Team to assist with the setup and connectivity concerns.
Your experience will also be shared with our Service Quality Team for review and improvement so we can identify where the journey can be improved.
Warm regards,
Webafrica Crew
Fast, Smooth and Absolutely Amazing
Honestly, my experience with Webafrica Vuma has been AMAZING! 😭❤️ From the installation process to getting connected, everything went so smoothly. The service has been great, the team was helpful and professional, and I’m genuinely so happy with my WiFi! 🥹
🔥
I’m really glad I chose Webafrica Vuma. I would definitely recommend them to anyone looking for reliable and affordable internet. Thank you Webafrica for the awesome service!❤️
6 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Amonge,
It’s fantastic to hear that your journey from installation through to getting connected has been such a positive one. We’re especially pleased that the team made the process feel smooth and that your service is delivering the experience you were hoping for. Your recommendation means a great deal, and we’ll keep working to make that same combination of reliable connectivity, value and friendly support part of every customer journey.
For convenient account management, search **“Webafrica”** in your app store and download the app.
Warm regards,
The Webafrica Crew
The agents took long to respond
The agents took long to respond
6 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Ulfat,
We understand how frustrating it can be when you’re left waiting for a response from an agent, especially when you need assistance promptly. We appreciate you highlighting the delay, and your feedback will be shared with our Service Quality Team for review. We’ll use this insight to help identify where response times can be improved and make support more responsive for customers.
Warm regards,
The Webafrica Crew
it doesn't take time to connect it…
it doesn't take time to connect it connects within minutes
6 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Sibongile,
It’s fantastic to know that getting connected with Webafrica has been so quick, with your service coming online within minutes. We’ll keep that sense of efficiency in mind as we make joining and getting online as seamless as possible.
Make your service even easier to manage on the go by searching **“Webafrica”** in your app store and downloading the app today 💚
Warm regards,
The Webafrica Crew
Its been great and quick and i got a…
Its been great and quick and i got a long fibre optic cable all for good price just bored of the installation location where the router was put but everything running great the speed is good amen.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Sibusiso,
It’s great to know that your connection has been fast, reliable and good value, with everything running well once you were up and connected. We appreciate you also highlighting the router placement, as installation should take the customer’s preferred setup and practical needs into account where possible. We’ll keep your feedback in mind as we work to make both the connection and installation experience more convenient for customers.
Make managing your service easier on the go by searching **“Webafrica”** in your app store and downloading the app 📱
Warm regards,
The Webafrica Crew
Good evening,what made my experience…
Good evening,what made my experience great is that when I constantly contacted the webafrica team and told them about the problem i was having with the fiber, they took my complaints seriously and they where willing to assist in every way.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Fikile,
It’s encouraging to know that our team listened to your fibre concerns and remained willing to work through them with you whenever you reached out. We appreciate you recognising the seriousness and care they brought to your situation, as feeling heard can make a real difference when a service issue persists. We’ll take that feedback into how we strengthen the support experience, keeping customer concerns at the centre of every interaction.
Managing your Webafrica account is just a few taps away, search **“Webafrica”** in your app store and download the app 📲
Warm regards,
The Webafrica Crew
Upon ordering my Fibre
Upon ordering my Fibre, as soon as I made payment, same day I got called to schedule installation. There was an issue with my address but it was sorted within in 2 days. I got a second call a few days later date was scheduled for installation and when the day came they were 2 hours early because the slot was scheduled for 12 noon and they were here at 10am. Everything went smoothly except one little issue I felt the installer could have told me. He made an unnecessary hammered hole where he taught he wanted to mount the router but didn't let me know. I saw it only after they had left. It was informative he did tell me what tge next step is and I appreciated it.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Tezlene,
It’s encouraging to hear that your fibre journey moved quickly from payment and scheduling through to the installation, with the address issue also resolved within a couple of days. We appreciate you recognising the clear guidance from the installer and the effort to keep the process moving, while we also understand your concern about the unnecessary hole being made without first discussing the placement with you. Customers should be kept informed about any changes or work being carried out in their homes, so we’ll share this feedback with the relevant installation team for review. We’ll use your experience to reinforce the importance of both efficient installations and clear communication throughout the visit.
Manage your fibre in seconds, anytime, anywhere. Download the latest app version of the Webafrica App and keep your service at your fingertips.
Warm regards,
The Webafrica Crew
Almost a month to get connected
Almost a month to get connected. No follow up from Webafrica. No contact from Webafrica. I had to contact Webafica on numerous occasions to follow up on my order. Order placed on the 8 of September. Connection only done on the 6 of October. Almost one month. When application was made I was advised installation will take 7 to 14 days.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Tony
We can appreciate how frustrating it must be to have waited almost a month to get connected, especially when you’re expecting your service to be up and running much sooner.
We’ve arranged for our Onboarding team to review your account and get in touch with you to assist with the connection setup as soon as possible. We’ll make sure the outstanding steps are checked so the team can work towards getting you connected without further unnecessary delays.
We’ve also taken note of your feedback around the length of the onboarding process, as this is important for us to address.
Warm regards,
Webafrica Crew
The constancy of your guy's ,they made…
The constancy of your guy's ,they made the extra effort to get me connected.
Thank Webafrica and Vuma that you made this possible.
Much appreciated.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Jeanette
Thank you for the wonderful feedback! 💗 We’re so glad to hear our team went the extra mile to get you connected. It’s fantastic to know their persistence made a difference and that you’re now up and running. 😊🙌
We’ll be sure to share your appreciation with the team, and we’re grateful you chose Webafrica. Now that you’re connected, the Webafrica App is a handy way to keep track of your account and service from your phone.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Thaafir
Thank you for the fantastic feedback! 💗 We’re thrilled to hear you found our service top-class. It’s always great to know the experience hit the mark! 🙌
And when you need to check in on your service or account, the Webafrica App is a handy way to keep things within easy reach.
Warm regards,
Webafrica Crew
Service was nice quick
5 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Lucky
Thank you for the great feedback! 💗 We’re glad to hear you received quick and efficient service. We appreciate you taking the time to share your experience! 😊
For quick account or service needs, the Webafrica App is also there to help when you’re on the go.
Warm regards,
Webafrica Crew
Delay in line activation from last week…
Delay in line activation from last week and failed promises from technician Bobby Pillay however jabulo and team came and activated line successfully thank you very much
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Denver
Thank you for sharing your feedback. 💗 We recognise that the delay in getting your line activated and the missed expectations around the initial appointment made the process more frustrating than it should have been.
We’re really glad Jabulo and the team were able to step in, get the activation completed successfully, and get you connected. We’ll be sure to share your kind words with them! 😊
For quick updates and account-related needs, you can also use the Webafrica App while on the go.
Warm regards,
Webafrica Crew
The fact the the 2 installers was fast…
The fact the the 2 installers was fast and efficient gave me an awesome customer experience
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Dominic
Thank you for the awesome feedback! 💗 We’re so glad to hear our two installers were fast, efficient, and made your installation experience such a positive one. We’ll be sure to share your kind words with the team! 😊
For another easy way to manage your service and access support, you can also check out the Webafrica App and make sure you’re using the latest app version. 📱
Warm regards,
Webafrica Crew
Spoke to one of the consultant called…
Spoke to one of the consultant called Mpho a darling I tell you, he helped me switch the account from my late mom's name to mine in an easy, friendly and fun phone call.
30 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Tshidi
Thank you for the lovely feedback! 💗 We’re so glad to hear Mpho made the process of switching the account into your name easy, friendly, and even fun! It’s wonderful to know he was able to guide you through everything so smoothly. We’ll definitely share your kind words with him and the team.
For future reference, if you ever need to update your payment details, our [payment information guide](Link: https://bit.ly/47GnthP) walks you through the steps. You can also manage your service and access support easily through the Webafrica App. 📱
Warm regards,
Webafrica Crew
From the first attempt of applying for…
From the first attempt of applying for vuma untill installation...wow you guys you're awesome and I really appreciate your work...and your work is need...and you make sure we understand how everything works thanks alot
4 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Francoine,
It’s brilliant to hear that your journey from applying for Vuma through to installation felt so smooth, with the team taking the time to make sure you understood how everything works. We really appreciate the recognition for the work that went into getting you connected and making the experience a positive one. We’ll carry that same focus on clear guidance and a well-supported start into the experiences we create for new customers.
Keep your account close at hand—search **“Webafrica”** in your app store and download the app today 🙌
Warm regards,
The Webafrica Crew
I am extremely happy with the service
I am extremely happy with the service, I was reconnected immediately after activation. Great service from Web Africa.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Nokuphila,
It’s fantastic to hear that your service was restored so quickly after activation and that the process left you feeling so positive about us. We’ll carry that momentum into the support we provide whenever customers need to get connected and back online.
Stay connected wherever you go—search **“Webafrica”** in your app store and get the app today 🚀
Warm regards,
The Webafrica Crew
The agents always take time respond but…
The agents always take time respond but they are assisting me, then i don’t get the service that i needed imagine since the morning around 9 am it’s not fair but im sorted now, Vuma please fix your issues
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Quinton ,
We’re glad to know your service matter has now been sorted, although having to wait for assistance for much of the day clearly made the experience more difficult than it needed to be. We appreciate you recognising that our agents were trying to assist, while also highlighting the delays and the impact they had on getting the service you needed. We’ll share your feedback with the relevant team and ensure the experience is considered as we work with our network partners to improve the support journey.
Warm regards,
The Webafrica Crew
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