I have an awesome experience. Customer service was great. I had zero issues from creating my order all the way to getting connected. The team took less than a week to get me connected and sorted ou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a beautiful experience with one of your consultant today. She solved my problem which took days for other consultant to solve. She went an extra mile for me and I'm happy with her service. Her n... Toon meer
Web Africa are disgusting. Please be aware as they never make you aware of cancellation fees of R995, no contracts, even if router is returned within the 20 day period, money is removed from... Toon meer
I was switching one service provider i was not happy with to the current one and surprisingly the experian was such a success in a few days after payment was completed. Thanks to the webafrica team fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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They debit your account even after you…
They debit your account even after you cancel
2 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Rachel,
Thank you for bringing this to our attention. We appreciate how concerning it must be to see a debit processed after you believe your service has already been cancelled, and we’d like the opportunity to review the cancellation and billing with you.
Please email customer-reviews@webafrica.com with the review details, a link or screenshot of the review, and the registered email address linked to your Webafrica account. These details will allow us to securely verify the account and investigate further.
Once all the required information has been received, we aim to respond promptly, with a general response timeframe of up to 24 hours.
Warm regards,
Webafrica Crew
The service was quick from the…webafrica and vuma
The service was quick from the beginning to the end. I did not wait for days.One day for registered following day they install and they were on time they take me through how it work.web africa and Vuma thank you for the good service
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Serati,
It’s brilliant to hear that your connection journey moved so quickly, from registration through to an on-time installation the very next day. We’ll keep that same sense of efficiency and care shaping the experience for customers joining us in the future.
Make managing your service simpler—open your app store, search **“Webafrica,”** and download the app 📱
Warm regards,
The Webafrica Crew
Antwoord van Webafrica
Hey Keitumetse,
It’s lovely to know that you’re enjoying your experience with us. We’ll keep that good experience in mind as we shape the service our customers receive.
Want your Webafrica account at your fingertips? Search **“Webafrica”** in your app store and install the app ✨
Warm regards,
The Webafrica Crew
Great bundle offer affordable highly…
Great bundle offer affordable highly respond via live chat and easy to get assistance from an agent but if they may improve on getting a way for us customers to get hold of them telephonically since it's an easiest way to get help faster
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Msizi,
It’s great to know that you’ve found the bundle options affordable and that Live Chat makes it easy to reach an agent when you need help. We also appreciate your suggestion around having a quicker way to speak to someone telephonically, as different support options can make a real difference depending on the situation. We’ll share this feedback with our Service Quality Team for consideration as we look at how the support experience can better meet different customer needs.
It’s quick and easy—open your app store, search **“Webafrica,”** and install the app 👍
Warm regards,
The Webafrica Crew
Fast installation and activation and…
Fast installation and activation and Fibre run fast good job webafrica
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Ziyaad,
It’s fantastic to hear that your fibre journey moved quickly from installation and activation to enjoying a fast connection. We’ll keep that momentum behind the service we deliver, so getting connected feels just as straightforward for those who join us next.
Take control on the go—search **“Webafrica”** in your app store and download the app today 💪
Warm regards,
The Webafrica Crew
I had an issue with them delaying the…
I had an issue with them delaying the installation, with 1 chat they ended up coming through for for me.Thanks
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Steven,
We’re glad that a single chat interaction was enough to get your installation moving and bring the matter to a positive outcome. We appreciate you recognising the team’s effort to step in and get things back on track after the initial delay. We’ll use this feedback to keep looking for ways to make the journey from requesting a service to getting connected more seamless.
Keep your account close at hand—search **“Webafrica”** in your app store and download the app today 🙌
Warm regards,
The Webafrica Crew
Quick onboarding with assistance to…
Quick onboarding with assistance to activate way before indicated lead time
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Kimon,
It’s fantastic to hear that your onboarding was handled so efficiently and that you were up and running ahead of the expected timeframe. We appreciate you recognising the team’s effort in making the activation process smooth and keeping things moving.
Take control on the go—search **“Webafrica”** in your app store and download the app today 💚
Warm regards,
The Webafrica Crew
Staff and customer service
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Ntsako,
It’s wonderful to know that you’ve had a positive experience with our staff and customer service. We appreciate you taking the time to recognise the team, and your feedback gives us great encouragement.
Looking for an easier way to manage your account? Search **“Webafrica”** in your app store and download the app 📲
Warm regards,
The Webafrica Crew
The team was very quick and friendly.
The team was very quick and friendly.
I am 100% satisfied with the service.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Lebohang,
It’s fantastic to know that the team combined friendly service with such a quick response, leaving you completely satisfied with your experience. We really appreciate you recognising their efforts and sharing your positive feedback.
Stay connected wherever you go—search **“Webafrica”** in your app store and get the app today 🚀
Warm regards,
The Webafrica Crew
The agent that helped me was super!I…
The agent that helped me was super!I don't regret using your product, keep up the good work and thanks million times.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Zanele,
It’s wonderful to hear that the support you received left such a strong impression and that you feel confident in your choice of Webafrica. We truly appreciate your recognition of the agent’s efforts and the trust you continue to place in our service.
Your Webafrica account is just a few taps away. Search **“Webafrica”** in your app store and download the app 💚
Warm regards,
The Webafrica Crew
My experience with Webafrica has been…
My experience with Webafrica has been excellent. The connection is fast and stable, no buffering. Ordering and setup was easy, and customer support is friendly.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Khosh,
It’s fantastic to hear that everything from ordering and setup through to everyday use has felt straightforward and dependable. A fast, stable connection backed by approachable support makes a real difference, and we appreciate you recognising the team across the whole experience.
Your account, your way—search **“Webafrica”** in your app store and download the app 📱
Warm regards,
The Webafrica Crew
It my first time i see that it amazing…
It my first time i see that it amazing i'm enjoying thank you
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Harerimana,
It’s lovely to hear that your first experience has been such an enjoyable one and that you’re already making the most of the service. We really appreciate you sharing that excitement with us, and we look for to it continuing to be a great experience.
It’s quick and easy—open your app store, search **“Webafrica,”** and install the app 👍
Warm regards,
The Webafrica Crew
It was hectic at first I thought it…
It was hectic at first I thought it will never work today, I am happy you responded immediately thank you, customers service was good helpful
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Tshepolloyd,
It’s wonderful to know that our team was able to step in quickly and turn a difficult start into a much more positive experience. We appreciate you recognising the prompt and helpful support you received, and we’re glad everything came together for you.
Your account, your way—search **“Webafrica”** in your app store and download the app 📱
Warm regards,
The Webafrica Crew
Very satisfied customer
Since I've been subscribed to Vuma and or Web Africa I always received the best services. Keep up the good work. The lady that I always deal with, Nthabiseng, deserves all the credit cause whenever I call or chat to her she always deliver
1 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Dino,
Knowing that you’ve consistently had a positive experience with Vuma and Webafrica means a great deal to us, and it’s especially lovely to hear how much Nthabiseng has contributed to that. Her ability to assist you whenever you reach out clearly makes a lasting impression, and we’ll be sure to share your recognition with her.
Get everything you need in one place—just search **“Webafrica”** in your app store and install 🙌
Warm regards,
The Webafrica Crew
The WiFi is fast and we are 10 members…
The WiFi is fast and we are 10 members we connecting nicely without struggling. Everyone in the house is excited 😆 more than anything. My kids they are full they can't feel that they are hungry because of WiFi.no more playing outside. This WiFi makes my kids always inside the house nomore playing outside. Customer#SuperExcited😇
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Electer,
It’s fantastic to hear that your connection is keeping the whole household happily connected, even with so many people online at the same time. Knowing that everyone can enjoy the WiFi without struggling is a great reflection of how much a reliable connection can add to the home experience.
Jump into your app store, search **“Webafrica,”** and take control of your account in seconds 💪
Warm regards,
The Webafrica Crew
The Technicians came on and assisted…
The Technicians came on and assisted with connecting the new router and they waited up until the router was registered and ready to connect. Much appreciate the the vuma staff.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Bafana,
It’s great to know that the Vuma technicians stayed with you through the router setup and made sure everything was registered and ready before wrapping up. We appreciate you recognising their patience and hands-on support, and we’ll make sure your feedback reaches the Vuma team.
Head to your mobile app store, search **“Webafrica,”** and you’re good to go 👍
Warm regards,
The Webafrica Crew
I have had the worst experience with… all of there agents
I’ve had the worst experience with these people. I have been contacting them since yesterday regarding my refund, but no one is taking accountability or providing any assistance.
They were quick to take my money and cancel the service, but when it comes to providing support or responding to refund requests, I receive nothing from their pathetic Billing Department.
These people are scammers. How can your agents take so long to respond? It feels like they deliberately take their time so they can avoid addressing refund requests.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Zeenith,
We understand how frustrating this has been, especially after you’ve been trying to get assistance with your refund since yesterday and have not received the response you expected.
Your refund query has been logged with our Billing team for review and assistance. We appreciate your patience while the team looks into the refund and provides feedback.
Warm regards,
Webafrica Crew.
The gentlemen that installed and…
The gentlemen that installed and activated were friendly arrived about 30minutes earlier where done i’m an hour . Very respectful, professional and efficient .
Even your chat or is amazing 🤩, thank you for this , recently moved and my daughter uses my phone and this will be such a relief i’m gonna save on Data . Thank you Vuma / Mweb
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Busisiwe
Thank you for sharing such wonderful feedback! 💗
We’re delighted to hear the installation and activation team arrived early, worked efficiently, and made the whole process so easy. It’s even better to know that your fibre will help take the pressure off your mobile data, especially with your daughter using your phone.
You can also keep things convenient by managing your Webafrica services through the **latest app version** whenever you need to check or manage your account.
We’ll be sure to pass your kind words on to the team. Welcome to Webafrica, and here’s to plenty of happy, connected days ahead! 💗
Warm regards,
Webafrica Crew
Paid my account after a long time and…
Paid my account after a long time and they made it easy to pay ,great customer services
2 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Thriston,
It’s great to hear that settling your account after some time was made simple and straightforward by our team. We appreciate you recognising the customer service you received, and we’ll keep making it easy for customers to manage their accounts when they need support.
Warm regards,
The Webafrica Crew
The people who were providing the…
The people who were providing the service were absolutely great. I was at work when there were supposed to come, but they waited for me to come back home then they came. Bonny and his mate are really giving an amazing service. Bignup to them
1 oktober 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Nosifiso,
It’s wonderful to hear that Bonny and his colleague went the extra mile by waiting for you to get home before completing the visit. Their patience and consideration clearly made a real difference to your experience. We’ll carry that same customer-first approach into the service we provide.
Find us in your app store by searching “Webafrica” and download the app today ✨
Warm regards,
The Webafrica Crew
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