My 85 year old dad had an issue with his Ground Rent and making a payment and I spoke to Jack who was helpful, polite and very understanding. Jack helped me to resolve the issue quickly with no issues... Toon meer
Bedrijf heeft geantwoord
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Very quick response to my enquiry I felt they genuinely wanted to help, Nisha was very prompt with her professional reply emails. This enquiry is now being dealt with by a specialist department. Than... Toon meer
Bedrijf heeft geantwoord
It was a pleasure dealing with Jack from HomeGround. Jack calmly walked me through completing a form that otherwise I would have completed inaccurately and was able to let me know what evidence I nee... Toon meer
Bedrijf heeft geantwoord
The forms I had to complete were not intuitively written and were impossible to understand. I called HomeGround and spoke to Jack Adams, who took me through everything patiently and clearly, helping m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- enquiries@homegroundonline.com
- www.homegroundonline.com
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2K reviews
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Inflexible and intransigent approach to…
Inflexible and intransigent approach to what I considered a reasonable request for permission to install an EV charger in a dedicated parking area. I'm afraid that whilst the individual staff member who responded was very polite the company approach was clearly this is in the "too difficult tray" and lets just kick it down the road for now. Unhelpful and unreasonable in my view.
13 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one.
Thank you for your email and the additional information you have kindly provided. I am sorry to hear of your concerns, and I do understand the frustrations you have explained.
As per our direct email conversation, the area in question remains part of the building’s communal and structural footprint and is not demised to individual leaseholders. As such, this area is retained by the Freeholder and, there is no obligation under the terms of the lease for the Freeholder to permit individual installations or alterations within this space.
HomeGround is currently liaising with market leaders in EV charging across our portfolio to look at a wider solution. Any installation of EV chargers will be done so development-wide, rather than on an individual basis.
This approach is intended to ensure consistency, fairness between leaseholders, and proper oversight of matters such as electrical capacity, fire safety, ongoing maintenance, liability, and insurance implications for the building as a whole.
I regret to inform you that our decison to refuse your request cannot be changed at this stage. I am sorry this will not be the news you were hoping for but i am grateful for you raising your concerns with me.
Kind regards,
HomeGround Customer Services Manager.
Great Service
Alex was extremely helpful and explained what we needed to do. Great customer service.
12 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Wood,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I wanted some advice on a password reset…
I wanted some advice on a password reset, which just wasn't happening online. So I gave customer services a call, and rather than the usual computer says no answer. Jack on the other end of the phone couldn't be more helpful, utilising his initiative to come up with a solution, which most people would have given up on upon first attempt. I've been having no luck getting into my account for about 7 years, and Jack cracked the code. Honestly his supervisor/manager need to give him recognition for his awesomeness.
11 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Dave,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Alex was very knowledgeable
Alex was very knowledgeable, professional and extremely patient dealing with my Enquiry
11 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mrs Kelly,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The HomeGround Team (Jodie) appreciated…
The HomeGround Team (Jodie) appreciated that I made a genuine mistake with regards to the balance of the account. She communicated extremely quickly, and we were able to rectify the email account to remove any issues going forward. Her service was really appreciated.
6 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Paul,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Nico was great and resolved issue…
Nico was great and resolved issue quickly. Thanks Nico.
5 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nico and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was fantastic
Samantha was fantastic. It is difficult to navigate the document in question and to understand exactly what information to include. She brought clarity to the questions for which I am very grateful.
4 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Dr Freemont,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was both flexible with her…
Samantha was both flexible with her requirements and helpful with the detail required, when I had made a mistake.
2 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Good Customer Service
A prompt and friendly response from Jodie, supplying the information I had requested and offering further assistance should I need it. Thank you.
2 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fabulous customer service !!
Fabulous customer service !! Jodie was extremely helpful and made us feel valued as customers !! Keep up the good work.
2 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
customer service very helpful
customer service very helpful. swift response to enquiry and reply to confirm receipt of documents
2 februari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Date,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Quick to response my emails and answer…
Quick to response my emails and answer all of my queries
15 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Prompt and sensitive response
I raised a sensitive query and it was dealt with swiftly and sympathetically by Rachael from the Customer Service Team
28 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Lynch,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The customer service is excellent and…
The customer service is excellent and always reply promptly to my emails . They take the time to listen and deal with your questions. Thank you x
30 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Watkinson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nico and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Resolving an Account Balance Query
I received my ground rent invoice and if paid before the due date you get £10 off; however my account balance was a different value to the invoice which was not clear as to why and Rachel W investigated this and responded in a timely manner with enough information to allow me to understand that the balance was accurate. My emails sent up to this point were responded to quickly and efficiently. Thanks
28 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Eccleston,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful with my query
Samantha was very helpful with my query
28 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Buffery,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very quick response and waived my late…
Very quick response and waived my late payment charge.
30 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Li,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Excellent customer service - highly recommend this company - very professional and efficient.
29 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Diane,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was great!!
Samantha was great, responded quick and was very clear with what needed to be done. Thank you Samantha!
26 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha is extremely professional and…
Samantha is extremely professional and responsive. She communicated clearly and handled everything quickly and efficiently. Highly recommend her services!
14 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Tim,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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